Customer Experience Specialist Jobs in Boston, MA
Customer Experience Specialist jobs in Boston are in active demand, concentrated in the Seaport District, Back Bay, and Downtown Crossing across healthcare, financial services, and technology. Employers hiring right now include Chewy, Grand Circle Travel, and suno. Find a role that fits below and apply directly.
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Showing 5 of 23+ Customer Experience Specialist jobs
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
TBC
Qualifications
TBC
Additional Information
- Competitive compensation including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start, our immersive global induction programme
- Work alongside brilliant people, see more via #InsideFlywire on social media
- A dynamic global team collaborating virtually for years
- Wellbeing programmes including mental health, wellness and yoga, pilates and HIIT classes with global FlyMates
- The chance to be a meaningful part of our success, since every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer for a cause you believe in and Digital Disconnect Days
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Hybrid
Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.
What more do we need to truly be unstoppable? Perhaps, that is you!
Who we are:
Flywire is a global payments enablement and software company, founded a decade ago to solve high-stakes, high-value payments in education, using modern technology.
Today, we’ve digitized payments for more than 3,300+ global clients across education, healthcare, travel & B2B, covering more than 240 countries and territories and supporting over 140 currencies. And, we’re just getting started!
With over 1000+ global FlyMates, representing more than 40 nationalities, and in 14 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
Job Description
TBC
Qualifications
TBC
Additional Information
- Competitive compensation including Restricted Stock Units
- Employee Stock Purchase Plan (ESPP)
- Flying Start, our immersive global induction programme
- Work alongside brilliant people, see more via #InsideFlywire on social media
- A dynamic global team collaborating virtually for years
- Wellbeing programmes including mental health, wellness and yoga, pilates and HIIT classes with global FlyMates
- The chance to be a meaningful part of our success, since every FlyMate makes an impact
- Competitive time off including FlyBetter Days to volunteer for a cause you believe in and Digital Disconnect Days
Submit today and get started!
We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.
Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.
Flywire is an equal opportunity employer.
#LI-Hybrid
See All 23 Customer Experience Specialist Jobs in Boston
Find roles in Boston that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Job Market in Boston
Who's Hiring
Top Industries Hiring
- Technology & Software
- Hospitality & Tourism
- Retail
- Renewable Energy
Customer Experience Specialist Jobs in Boston: Frequently Asked Questions
How do I get a customer experience specialist job in Boston?
Focus your search on Boston's strongest hiring sectors: healthcare systems, financial services firms, and the growing technology companies anchored in the Seaport and Kendall Square corridors. Candidates who demonstrate experience with CRM platforms, customer journey mapping, or voice-of-customer programs stand out in this market. Tailoring your application to each employer's industry and customer base gives you a real edge over generalist resumes.
Which companies hire customer experience specialists in Boston?
Boston customer experience specialist roles are posted by Chewy, Grand Circle Travel, and suno and others right now, based on current listings on Migrate Mate as of August 2026. Boston's employer mix skews toward large healthcare networks, regional banks, insurance carriers, and venture-backed technology companies, many of which maintain dedicated customer experience teams.
Are there remote customer experience specialist jobs in Boston?
Yes, though availability depends on the role. Customer experience specialist work tied to digital platforms, analytics, and program management is frequently remote, while roles requiring in-person client interaction or on-site team coordination remain largely office-based. About 63% of customer experience specialist openings tied to Boston are remote or hybrid as of August 2026, with technology and financial services companies leading that flexibility locally.
How can I get a customer experience specialist job in Boston with little or no experience?
The most realistic entry path in Boston is through customer support or service coordinator roles at healthcare organizations like Mass General Brigham or large financial services firms, which often promote from within into customer experience functions. Earning a certification in CRM tools like Salesforce or completing a customer success program strengthens your candidacy. Entry-level positions in Boston's technology startup community, particularly in the Seaport, also offer hands-on exposure to experience operations early in a career.
Which industries hire the most customer experience specialists in Boston?
Most customer experience specialist openings in Boston sit in Technology & Software, Hospitality & Tourism, and Retail, per current listings on Migrate Mate as of August 2026. Boston's concentration of major academic medical centers, regional financial institutions, and a dense technology sector creates consistent, year-round demand for professionals who can manage and improve the customer lifecycle.
Related Jobs in Massachusetts
See All 23 Customer Experience Specialist Jobs in Boston
Find roles in Boston that match your experience and apply in just a few clicks.
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