Customer Experience Specialist Jobs in Massachusetts
Customer Experience Specialist jobs in Massachusetts concentrate in financial services, health technology, and higher education, with Boston serving as the primary hiring hub alongside Worcester and Cambridge. Companies like Fidelity Investments, Liberty Mutual, and HubSpot maintain deep local rosters of customer experience professionals and post openings at every level from associate to senior program manager. The most in-demand specialties are voice-of-customer analytics, digital support operations, and customer journey mapping for SaaS and fintech products. Find a role that fits below and apply directly.
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Showing 5 of 20+ Customer Experience Specialist jobs
Are you a people person who also happens to love pets?
The Barkery is looking for a friendly, dependable and outgoing person to join our small team. Our customers rely on us for knowledgeable recommendations about foods, treats, chews and other products for their pets, so strong face-to-face communication skills and meaningful personal experience with pets are important.
This is a hands-on position that includes helping customers, learning about our products, stocking inventory, filling online orders, assisting with our self-serve dog wash, cleaning and pitching in wherever needed. We're looking for someone who enjoys staying busy, takes initiative and genuinely likes talking to people.
SCHEDULE REQUIREMENTS:
This is a 15–25 hour/week afternoon/evening and weekend position. Weekday shifts will generally be approximately 2:00–6:30 PM.
Applicants must be available to work until 6:30 PM at least two days Tuesday–Friday AND one weekend day every week. Additional weekday shifts may be available based on availability, with opportunities for additional hours during holidays and other busy periods.
You may be a great fit if you:
- Are naturally friendly and comfortable talking with customers
- Have strong communication and customer-service skills
- Have meaningful experience owning and caring for pets
- Are dependable and able to work independently
- Enjoy staying busy and take initiative
- Don't mind cleaning, physical work or being on your feet
- Can lift up to 50 lbs.
- Are at least 18 years old and have reliable transportation
Pet-industry experience is not required. We can teach you our products and systems. We're looking for someone with great people skills, a strong work ethic and a genuine interest in pets.
Pay: $15–$17/hour depending on experience.
Are you a people person who also happens to love pets?
The Barkery is looking for a friendly, dependable and outgoing person to join our small team. Our customers rely on us for knowledgeable recommendations about foods, treats, chews and other products for their pets, so strong face-to-face communication skills and meaningful personal experience with pets are important.
This is a hands-on position that includes helping customers, learning about our products, stocking inventory, filling online orders, assisting with our self-serve dog wash, cleaning and pitching in wherever needed. We're looking for someone who enjoys staying busy, takes initiative and genuinely likes talking to people.
SCHEDULE REQUIREMENTS:
This is a 15–25 hour/week afternoon/evening and weekend position. Weekday shifts will generally be approximately 2:00–6:30 PM.
Applicants must be available to work until 6:30 PM at least two days Tuesday–Friday AND one weekend day every week. Additional weekday shifts may be available based on availability, with opportunities for additional hours during holidays and other busy periods.
You may be a great fit if you:
- Are naturally friendly and comfortable talking with customers
- Have strong communication and customer-service skills
- Have meaningful experience owning and caring for pets
- Are dependable and able to work independently
- Enjoy staying busy and take initiative
- Don't mind cleaning, physical work or being on your feet
- Can lift up to 50 lbs.
- Are at least 18 years old and have reliable transportation
Pet-industry experience is not required. We can teach you our products and systems. We're looking for someone with great people skills, a strong work ethic and a genuine interest in pets.
Pay: $15–$17/hour depending on experience.
See All 20 Customer Experience Specialist Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Specialist Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Customer Experience Specialist Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Hospitality & Tourism
- Technology & Software
- Retail
- Renewable Energy
What Massachusetts Employers Look For
The qualifications that appear most often in customer experience specialist jobs across Massachusetts.
- Bachelor's degree in communications, business, or a related field required
- Two or more years in a customer-facing or client success role preferred
- Proficiency with CRM platforms such as Salesforce or HubSpot required
- Strong written and verbal communication skills for a multi-channel environment
- Ability to analyze customer feedback data and translate insights into recommendations
- Experience collaborating with cross-functional teams including product and marketing
Customer Experience Specialist Jobs in Massachusetts: Frequently Asked Questions
How do you become a customer experience specialist in Massachusetts?
No state-issued license is required to work as a customer experience specialist in Massachusetts. Most employers expect a bachelor's degree in business, communications, marketing, or psychology, though some financial services firms in Boston accept an associate degree paired with direct customer-service experience. Certifications from the Customer Experience Professionals Association, such as the CCXP designation, are increasingly referenced in Massachusetts postings and can distinguish candidates in competitive fintech and health-tech markets.
Which companies hire customer experience specialists in Massachusetts?
Companies currently hiring customer experience specialists in Massachusetts include Tesla, PetSmart, and Domino's, per current listings on Migrate Mate as of August 2026. Massachusetts's dense concentration of financial services, insurance, and SaaS companies means openings appear consistently across the Greater Boston area and along the Route 128 technology corridor.
Which Massachusetts cities have the most customer experience specialist jobs?
The cities with the most customer experience specialist openings in Massachusetts are Boston, Massachusetts, and Lynn. Boston leads because it anchors the state's financial services, health technology, and higher education sectors, while Worcester and Cambridge attract openings tied to large university systems, regional insurers, and biotech firms that rely heavily on customer and patient support functions.
Are there remote customer experience specialist jobs in Massachusetts?
Yes, and more than most fields, because customer experience specialist work centers on communication, data analysis, and coordination that transfers naturally to remote environments. About 29% of customer experience specialist openings tied to Massachusetts are remote or hybrid as of August 2026, reflecting the strong SaaS and fintech presence in the state. Roles focused on digital support operations and voice-of-customer analytics are the most consistently offered as remote or hybrid positions.
How can I get hired as a customer experience specialist in Massachusetts with little or no experience?
The most realistic entry path is a customer support associate or client services coordinator role at a mid-size SaaS or financial services firm in Greater Boston, where employers including Fidelity, HubSpot, and Liberty Mutual run structured associate programs that rotate new hires through support, operations, and analytics functions. Lateral moves from adjacent roles such as retail bank associate, insurance service representative, or academic advising coordinator are common and well-regarded. Earning a CCXP certificate or completing a structured CRM training program strengthens applications when formal experience is limited.
Where can I find and apply to customer experience specialist jobs in Massachusetts?
You can find and apply to customer experience specialist jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings across industries and experience levels. Find roles that fit your background and apply directly to the ones that match.
See All 20 Customer Experience Specialist Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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