Customer Insights Analyst Jobs in Mississippi

Job Description:

Summary

The Claims Analyst handles complex and high exposure bodily injury and property damage claims under Ryder’s self-administered liability program. This position investigates and adjusts claims, as well as directs defense counsel, independent adjusters, experts, and other vendors in the claims-handling processes.

Requirements

• Bachelor's degree and/or equivalent experience and seven or more (7+) years of experience in casualty claims required
• Strong claim technical skills required
• Adjuster licenses are required for various States

ADDITIONAL REQUIREMENTS:

• Demonstrated ability to handle large exposure and complex claims including litigated matters and coverage cases.
• Strong commitment to the principles of customer focus
• Effective interpersonal skills and ability to communicate clearly in verbal and written communications
• Complete detailed and quality internal reports
• Superior negotiation skills and ability to deal effectively with claimants and plaintiff attorneys
• Comprehensive understanding of all relevant laws and regulations as well as related medical and legal terminology
• Requires superior claim technical skills
• Comprehensive understanding of insurance coverage
• State licenses are a plus
• Obtaining necessary licensing will be required within 90 days

Responsibilities:

Responsibilities include but are not limited to:

• Investigates and adjusts claims, as well as directs outside defense counsel, independent adjusters, experts, and other vendors in the claim-handling processes
• Assists Claim Manager in the identification of exposures and recommends solutions
• Must possess a comprehensive understanding of all relevant laws and regulations governing Property and Casualty claims in the US, Canada and Puerto Rico
• Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder’s liability program
• On-going interaction with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants
• Interacts with Law Department on significant cases, and updates field operations personnel on claim status
• Supervises outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled appropriately according to the applicable jurisdictions
• Routinely interacts with primary and excess insurance carriers, and re-insurers on files meeting reporting thresholds
• Assists Claims Manager, when appropriate or the manager is out of the office
• Helps other team members on technical issues
• Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments
• Investigates and resolves complex and high exposure claims pursued against Ryder and our insured customers
• Ensures the most appropriate and cost effective resolution of all claims is reached and that a high level of customer service is attained
• Handles cases in compliance with state statutes

Job Category: Risk Management

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Salaried

Minimum Pay Range:

$90,000.00

Maximum Pay Range:

$100,000.00

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.