Customer Operations Manager Jobs in Alabama

INTRODUCTION

Clean Harbors is looking for a Field Service Operations Manager in Huntsville, AL to join their safety conscious team! This team member will plan, lead, organize and coordinate all duties associated with daily branch operations to include but not limited to improving operational efficiencies through effective utilization of equipment and scheduling of personnel. Interact with Sales Team and other support staff as well as Customer Contractor Manager to ensure customer expectations are met and/or exceeded.

*Note this position requires new hires to attend our two-week Academy (paid) training; it could be out of state. Your expenses are covered by the company

Why work for Clean Harbors?

- Health and Safety is our #1 priority, and we live it 3-6-5!
- Pay Range - $65K - $75K - Annually
- Comprehensive health benefits coverage after 30 days of full-time employment
- Group 401K with company matching component.
- Opportunities for growth and development for all the stages of your career
- Generous paid time off, company paid training, and tuition reimbursement.
- Positive and safe work environments

Responsibilities

- Coordinates and manages group activities and interactions with other divisions.
- Coordinate scheduling of personnel and project assignments
- Conducts and supervise staff meetings.
- Approves all accounts payable / accounts receivable for payment.
- Reviews monthly PNL statements and all applicable discrepancies.
- Performs revenue forecasting.
- QA/QC’s all specialist work.
- Oversees customer service responsibilities for office.
- Enforces or modifies work procedures as needed to ensure a safe and efficient work environment.
- Directly supervises employees including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with HR policies, practices, and procedures.
- Participates in developing, and reviews project proposal or plan, determining time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
- Bids and/or assists in the bidding of industrial services projects.
- Assists in the planning and scheduling of projects.
- Review status reports and modifies schedules or plans as required.
- Prepares reports for management, client, or others.
- Confers with personnel to provide technical advice and to resolve problems.
- Coordinates project activities with activities of government regulatory or other governmental agencies.
- Ensures customer receives cost effective services in accordance with contract provisions.
- Resolves billing issues to customer and company's satisfaction and ensures safe execution of all services provided in accordance with safety policies, procedures, and practices.
- Primary liaison between customer and operations in resolving service issues.
- Cultivates quality relationships laterally and above primary contact to retain clients.
- Supports customers during the implementation of contracts and throughout the relationship; seeking customer feedback; taking responsibility for customer satisfaction and/or loyalty.
- Performs other duties as assigned.

BASIC QUALIFICATIONS

- High School diploma or equivalent required. Bachelors in chemistry, biology, or environmental science preferred.
- 5+ years industrial cleaning experience of which 2 have been served in a management capacity.
- Experience in the applicable utilization of standard/specialized industrial cleaning equipment.
- Ability to schedule equipment/personnel efficiently/effectively for daily maintenance/project work.
- Successfully resolve customer/employee complaints.
- Financial management, logistics or sales experience
- Working knowledge of environmental statutes and regulations, business development, revenue enhancement and market penetration
- Leadership experience
- Perform physical functions per job requirements
- Successfully complete a background check, drug test, and physical, by position

PREFERRED QUALIFICATIONS

- Attention to detail, able to take and follow direction, and to perform multiple tasks
- Ability to interface with customers
- Valid Driver’s license

Clean Harbors and its subsidiaries afford equal opportunity in employment to all individuals regardless of race, color, religion, sex, age, national origin, pregnancy, familial status, disability status, veteran status, citizenship status, genetic information or any other characteristic protected under Federal, State or Local law. Clean Harbors is an Equal Opportunity Employer.

Clean Harbors is a Military & Veteran friendly company.