Customer Operations Manager Jobs in Michigan
Customer Operations Manager jobs in Michigan are actively posted across the automotive, manufacturing, financial services, and healthcare sectors, with demand ranging from front-line team leads to senior director-level roles. Detroit, Grand Rapids, and Ann Arbor are the strongest hiring metros, where large employers such as Ford Motor Company, Consumers Energy, and Blue Cross Blue Shield of Michigan consistently seek this expertise. The most in-demand specialties in Michigan include supply chain customer experience, insurance operations management, and utility account services. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 6+ Customer Operations Manager jobs
What’s in it for you?
- Award-Winning Culture: Recognized for our people-first values and team energy. You’ll feel it the moment you walk through our doors.
- Weekly Perks & Recognition: Enjoy our Friday “Thank You” Lunches, Monthly Lunch & Learns, Monthly True Blue employee recognition award, and the exclusive annual Presidents Club award.
- Professional Development: Gain access to over 1,800 on-demand courses through our internal LMS, BG University, to grow your skills and advance your career.
- Team That Embodies our Core Values: You’ll join a group of supportive, driven teammates who celebrate wins together and help each other through challenges.
- Embrace the Energy: With our fast-paced, high-reward environment, no two days are ever the same. Our company is perfect for go-getters who thrive in a little organized chaos.
- Giving Back: Join us in making an impact! Our team actively participates in community outreach and charitable initiatives with partners including the Humane Society, Metropolitan Ministries, Kids in Need Foundation & more.
- Comprehensive Benefits Available: Access to Medical, Dental, Vision, Life Insurance, and Long/Short-Term Disability plans to support your well-being.
What you’ll do:
- Daily communication between the Customer and BG internal teams as it relates to the customer’s operations
- Proactively manage the operations dashboard ensuring BG is meeting and exceeding the service commitments to the customer
- Identify logistics trends and work with the customer and enterprise team to mitigate any risks and act on opportunities for improvement
- Manage any immediate systemic issues such as to systemic service failures, critical delays, multiple billing issues, and any other systemic concerns affecting the stability and health of the customer account
- Deliver Weekly review and monthly report outs to the customer based on their requirements
- Develop, facilitate and implement account-specific projects. Responsible for executing milestones, updating and tracking progress, and communication completion for internal and customer visibility.
- Calculating the ROI and impact for projects and communicating value provided.
- Perform root cause analysis for any issues or concerns pertaining to accounts. Document the issues, develop project corrective action, and lead the project to successful solution meeting or exceeding the customer’s expectations.
- Escalation of client critical issues to upper management and follow up with solutions
- Create presentations, documents and spreadsheets to help manage customer accounts and share appropriate data with accounts.
- Communicate with internal BlueGrace departments to keep the clients internal account functioning efficiently and effectively.
What you’ll need:
- Bachelor's degree in supply chain field or equivalent combination of education and experience.
- 5+ years of LTL or FTL experience required.
- Experience working with big box retail companies
- Ability to write business and other related reports and correspondence as an industry subject matter expert.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to analyze all aspects of transportation data to report in clear and meaningful metrics.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Experience working in ERP/WMS systems and Microsoft Office Suite
What’s in it for you?
- Award-Winning Culture: Recognized for our people-first values and team energy. You’ll feel it the moment you walk through our doors.
- Weekly Perks & Recognition: Enjoy our Friday “Thank You” Lunches, Monthly Lunch & Learns, Monthly True Blue employee recognition award, and the exclusive annual Presidents Club award.
- Professional Development: Gain access to over 1,800 on-demand courses through our internal LMS, BG University, to grow your skills and advance your career.
- Team That Embodies our Core Values: You’ll join a group of supportive, driven teammates who celebrate wins together and help each other through challenges.
- Embrace the Energy: With our fast-paced, high-reward environment, no two days are ever the same. Our company is perfect for go-getters who thrive in a little organized chaos.
- Giving Back: Join us in making an impact! Our team actively participates in community outreach and charitable initiatives with partners including the Humane Society, Metropolitan Ministries, Kids in Need Foundation & more.
- Comprehensive Benefits Available: Access to Medical, Dental, Vision, Life Insurance, and Long/Short-Term Disability plans to support your well-being.
What you’ll do:
- Daily communication between the Customer and BG internal teams as it relates to the customer’s operations
- Proactively manage the operations dashboard ensuring BG is meeting and exceeding the service commitments to the customer
- Identify logistics trends and work with the customer and enterprise team to mitigate any risks and act on opportunities for improvement
- Manage any immediate systemic issues such as to systemic service failures, critical delays, multiple billing issues, and any other systemic concerns affecting the stability and health of the customer account
- Deliver Weekly review and monthly report outs to the customer based on their requirements
- Develop, facilitate and implement account-specific projects. Responsible for executing milestones, updating and tracking progress, and communication completion for internal and customer visibility.
- Calculating the ROI and impact for projects and communicating value provided.
- Perform root cause analysis for any issues or concerns pertaining to accounts. Document the issues, develop project corrective action, and lead the project to successful solution meeting or exceeding the customer’s expectations.
- Escalation of client critical issues to upper management and follow up with solutions
- Create presentations, documents and spreadsheets to help manage customer accounts and share appropriate data with accounts.
- Communicate with internal BlueGrace departments to keep the clients internal account functioning efficiently and effectively.
What you’ll need:
- Bachelor's degree in supply chain field or equivalent combination of education and experience.
- 5+ years of LTL or FTL experience required.
- Experience working with big box retail companies
- Ability to write business and other related reports and correspondence as an industry subject matter expert.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to analyze all aspects of transportation data to report in clear and meaningful metrics.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Experience working in ERP/WMS systems and Microsoft Office Suite
See All 6 Customer Operations Manager Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find JobsCustomer Operations Manager Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Customer Operations Manager Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Automotive
- Artificial Intelligence
- Distribution & Wholesale
- Transportation & Logistics
What Michigan Employers Look For
The qualifications that appear most often in customer operations manager jobs across Michigan.
- Bachelor's degree in business administration, operations management, or a related field
- Three or more years managing customer-facing operations teams in a Michigan industry
- Demonstrated proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong cross-functional collaboration skills with supply chain, finance, and IT teams
- Experience developing KPIs and reporting on operational performance to senior leadership
- Ability to lead process improvement initiatives using Lean or Six Sigma methodologies
Customer Operations Manager Jobs in Michigan: Frequently Asked Questions
How do you become a customer operations manager in Michigan?
Most Michigan employers expect a bachelor's degree in business, operations, or a closely related field, combined with progressive experience in customer service or operations roles. No state-issued license is required for this position in Michigan. Candidates who advance fastest typically build experience inside Michigan's dominant industries, such as automotive manufacturing, insurance, or utilities, and earn credentials like a Lean Six Sigma Green Belt to demonstrate process improvement capability.
Which companies hire customer operations managers in Michigan?
Employers hiring customer operations managers in Michigan right now include Meijer, Hertz, and May Mobility, based on current listings on Migrate Mate as of September 2026. Michigan's concentration of large automotive manufacturers, regional insurance carriers, and regulated utilities means steady, recurring demand for this role across the state.
Which Michigan cities have the most customer operations manager jobs?
Troy, Wixom, and Ann Arbor have the most customer operations manager openings in Michigan. Detroit leads because it anchors the automotive and financial services industries, while Grand Rapids draws hiring from healthcare systems and manufacturing firms, and Ann Arbor's mix of university-affiliated employers and tech-adjacent companies adds consistent demand outside the main automotive corridor.
Are there remote customer operations manager jobs in Michigan?
Yes, and the role is reasonably well suited to remote work given its analytical and communication-heavy nature. About 0% of customer operations manager openings tied to Michigan are remote or hybrid as of September 2026, reflecting employers who allow distributed management of teams. Strategy, reporting, and account oversight functions are the most commonly offered as fully remote, while roles that require direct floor supervision stay on-site.
How can I get hired as a customer operations manager in Michigan with little or no experience?
The most realistic entry path is moving up from a senior customer service representative or operations coordinator role at a large Michigan employer such as a regional insurer, automotive supplier, or utility company, where internal promotion tracks are well established. Blue Cross Blue Shield of Michigan and DTE Energy, for example, run structured rotational and leadership development programs that bring high-performing individual contributors into operations management. Earning a Lean Six Sigma Yellow or Green Belt certification adds a credential that Michigan manufacturers and service companies recognize immediately and can offset a shorter management history.
Where can I find and apply to customer operations manager jobs in Michigan?
You can find and apply to customer operations manager jobs in Michigan on Migrate Mate, which lists current Michigan openings for this role. Search the listings to find roles that match your experience and location, then apply directly to the ones that fit.
See All 6 Customer Operations Manager Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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