Customer Operations Manager Jobs in Sunnyvale, CA

DESCRIPTION

Sales Operations and Analytics team in Amazon Devices Reverse Logistics delivers world-class supply planning services and accurate forecast guidance to support seamless customer experience, sustainability and maximum asset recovery for Amazon Devices. We are responsible for guiding millions of returned products through the reverse supply chain. This role is critical for our reverse supply chain operations and has outsized impact on all our downstream plans, guides strategic judgement, and our financial plans.

In this highly visible role, you will be responsible for entire lifecycle of returned products and work with operations and sales teams to ensure our customers’ needs are met for warranty and other sales channels while maintaining healthy inventory. You will be a thought partner to supply chain operations leaders, an effective mediator between sales and operations functions and have exceptional communication skills. You will develop and present innovative solutions to accelerate value recovery for customer needs, cost reduction and healthy inventory management. You will shape custom tools and software that is developed for your use cases. You will identify and drive continuous improvement opportunities in supply planning processes and pioneer new ways to automate and simplify our processes. You will own key planning metrics such as supply planning accuracy.

Key job responsibilities

• As a Sales Ops Planning Manager you run sales and operations planning process for assigned programs periodically to fulfill warranty requirements
• Monitor refurbished inventory health to ensuring efficient inventory globally
• Develop and present supply and inventory strategies to execute new product launches
• Manage product lifecycle analysis to guide products from sustaining to end of life stages and gain buy in from stakeholders
• Be the single point of contact for sales partners in supply planning, performance tracking and reporting
• Partner with finance on annual operational planning and supply planning process
• Identify improvement opportunities in planning processes and guide cross functional improvement efforts
• Develop, own and monitor planning accuracy and efficiency

BASIC QUALIFICATIONS

• 5+ years of procurement, supply chain, inventory management, contract management, lease administration or operations experience
• 5+ years of relevant strategic sourcing including vendor negotiations, global contract management, process improvement, operational and financial analysis experience
• Bachelor's degree in Supply Chain, Business, Engineering, Finance, or a related technical field
• Experience in procurement, supply chain, inventory management, contract management, lease administration or operations
• Experience in strategic sourcing including vendor negotiations, global contract management, process improvement, operational and financial analysis
• Experience with data analysis tools such as Advanced Excel, SQL, Tableau, Python
• Experience in global supply chain management, managing cross-functional teams in a fast-paced consumer electronics product company

PREFERRED QUALIFICATIONS

• 4+ years of program, project, product management, or leading a product implementation process experience
• Master's degree in Business Administration, Finance, Economics, Computer Science, or a related field
• Experience in program, project, product management, or leading a product implementation process
• Experience in data centers, infrastructure service providers, or related technology companies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

LOCATION

USA, CA, Sunnyvale - 87,400.00 - 153,000.00 USD annually