Customer Operations Manager Jobs in Abilene, TX

Applicants for this role must have Property Technology Security backgrounds!

• Preparation of reports for upper management regarding status of backlog
• Lead and direct team members
• Ensure proper resources (labor, materials, equipment, etc.) are in place to support the execution of projects in an efficient and timely manner
• Coordinate with Project Managers during project initiation to confirm pre-deployment requirements are completed and the project kickoff is successful
• Enhance department and organization reputation, both internally and externally
• Provide mentorship and strategic guidance; help resolve project-level issues and remove obstacles
• Support staff in maintaining project timelines using internal tools, best practices, and subject matter expertise
• Collaborate with leadership to generate accurate forecasts for both revenue and staffing needs across upcoming projects
• Participate as a member of the Bid Management Office to review quotes, as required
• Report on resource use. Includes assigning/forecasting labor, material, and subcontractor needs
• Participate in and /or lead weekly WIP reviews for assigned projects
• Assist Sales and Engineering in procurement of new work
• Ensure that all direct reports follow policies and procedures
• Assisting upstream management in the development of improved policies and procedures
• Review labor assignments daily to ensure technicians and resources possess the proper skillsets required for task success.
• Other tasks as required by the company

• Proven experience managing projects, ideally in data center or critical infrastructure environments.
• Strong background in physical security, including planning and implementation.
• Solid understanding of project management methodologies and tools.
• Extensive working knowledge of security technologies such as:

• Access control systems
• Surveillance/CCTV systems
• Intrusion detection systems
• Lock Systems
• Network Infrastructure
• Intercom System Deployment

• Exceptional ability to manage multiple priorities, delegate effectively, and work across departments.
• Strong communication skills
• Commitment to teamwork
• Proactive attitude and a strong drive for excellence

• Timely and accurate completion of all project documentation by Project Managers
• Effective coordination and execution of pre-deployment activities leading to successful project launches
• Quality and consistency of mentorship provided to employees, evidenced by improved team performance
• On-schedule project delivery and efficient use of internal tools and resources
• Reliable revenue and staffing forecasts provided for leadership
• On target margin and revenue delivery across all projects