Entry Level Customer Relations Specialist Jobs
New grad customer relations specialist jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship or portfolio of client-facing work can matter more than a long resume. Most openings are on-site roles across Insurance, Automotive, and Medical Devices, with employers like State Farm, CarMax, and Collectors hiring at this level now.
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Showing 5 of 10+ Entry Level Customer Relations Specialist jobs
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
We’re looking for a Customer Relations Specialist II, Vault to join our PSA Vault Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.
The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 1 year of strong customer service skills within a customer service environment, problem-solving skills, keen attention to detail, and excellent communication skills.
You’ll report to the Customer Relations Supervisor and work Wednesday through Saturday, from 7:00 AM to 5:30 PM, onsite at our PSA Vault in New Castle, DE.
What You’ll Do:
- Facilitate communication between Vault Customer Care and operational teams regarding damaged inventory items, ensuring accurate documentation and timely customer notifications
- Utilize Salesforce work order management system to coordinate resolution activities across departments
- Document inventory exceptions through digital imaging, maintaining comprehensive visual records for assessment and resolution
- Coordinate shipment logistics for items requiring reholdering, ensuring proper routing to appropriate facilities with correct handling instructions
- Monitor progress of exception resolution through established 10-day turnaround process, updating stakeholders on status
- Manage reimaging workflows for corrected items, ensuring proper replacement of digital assets in inventory management systems
- Maintain Receiving exceptions rack, implementing appropriate resolution procedures based on exception type
- Alert eBay Operations team regarding order returns, verifying condition and documenting any damage or mislabeling
- Create and route work orders for label corrections, documenting issues with supporting imagery and coordinating with NJ team for resolution
- Process damaged/cracked holder exceptions through established workflows, ensuring proper documentation and resolution routing
- Generate comprehensive exception tracking reports under customer accounts and vault house/vault exceptions categories
- Conduct periodic quality assurance reviews of Vault House Account inventory, verifying condition prior to listing
- Initiate review processes for certification discrepancies including label issues, damaged holders, and image inconsistencies
Who You Are:
- Proficiency with Salesforce work order management
- Experience with digital imaging equipment and basic image processing
- Strong attention to detail in documentation and quality control processes
- Excellent cross-functional communication skills
- Ability to follow established workflows while exercising appropriate judgment for exceptions
- Access to digital imaging equipment for exception documentation
- Salesforce system access for work order management
Physical Requirements:
- Computer Use : Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
- Hand Use : Regular hand use for various tasks.
- Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
- Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
- Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
Hourly Rate :
The reasonable estimated hourly rate for this position is $21. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Reasons To Join Us:
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All full-time employees are eligible for paid vacation
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com.
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants .
For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire . To request information about the type of data collected, its source, and our data retention policy, contact ta-operations@collectors.com.
Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.
Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.
Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.
As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.
We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.
We’re looking for a Customer Relations Specialist II, Vault to join our PSA Vault Customer Relations team. Professional Sports Authenticator (PSA) is the largest and most trusted third-party trading card authentication and grading company in the world. Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars.
The Customer Resource Center is embedded in the operations process working cross functionally and cross collaboratively with other Operations departments. The ideal candidate will be a team player who possesses at least 1 year of strong customer service skills within a customer service environment, problem-solving skills, keen attention to detail, and excellent communication skills.
You’ll report to the Customer Relations Supervisor and work Wednesday through Saturday, from 7:00 AM to 5:30 PM, onsite at our PSA Vault in New Castle, DE.
What You’ll Do:
- Facilitate communication between Vault Customer Care and operational teams regarding damaged inventory items, ensuring accurate documentation and timely customer notifications
- Utilize Salesforce work order management system to coordinate resolution activities across departments
- Document inventory exceptions through digital imaging, maintaining comprehensive visual records for assessment and resolution
- Coordinate shipment logistics for items requiring reholdering, ensuring proper routing to appropriate facilities with correct handling instructions
- Monitor progress of exception resolution through established 10-day turnaround process, updating stakeholders on status
- Manage reimaging workflows for corrected items, ensuring proper replacement of digital assets in inventory management systems
- Maintain Receiving exceptions rack, implementing appropriate resolution procedures based on exception type
- Alert eBay Operations team regarding order returns, verifying condition and documenting any damage or mislabeling
- Create and route work orders for label corrections, documenting issues with supporting imagery and coordinating with NJ team for resolution
- Process damaged/cracked holder exceptions through established workflows, ensuring proper documentation and resolution routing
- Generate comprehensive exception tracking reports under customer accounts and vault house/vault exceptions categories
- Conduct periodic quality assurance reviews of Vault House Account inventory, verifying condition prior to listing
- Initiate review processes for certification discrepancies including label issues, damaged holders, and image inconsistencies
Who You Are:
- Proficiency with Salesforce work order management
- Experience with digital imaging equipment and basic image processing
- Strong attention to detail in documentation and quality control processes
- Excellent cross-functional communication skills
- Ability to follow established workflows while exercising appropriate judgment for exceptions
- Access to digital imaging equipment for exception documentation
- Salesforce system access for work order management
Physical Requirements:
- Computer Use : Typing, mouse work, and sitting and looking at a computer potentially for long periods of time.
- Hand Use : Regular hand use for various tasks.
- Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
- Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
- Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
Hourly Rate :
The reasonable estimated hourly rate for this position is $21. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.
Reasons To Join Us:
- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
- Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
- Vacation: All full-time employees are eligible for paid vacation
- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
- Employee Discounts: Employees receive discounts on select grading services for approved submissions
- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
Collectors uses e-Verify to validate your ability to work legally in the United States.
We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.
We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.
If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com.
U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants .
For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire . To request information about the type of data collected, its source, and our data retention policy, contact ta-operations@collectors.com.
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Entry Level Customer Relations Specialist Jobs: Frequently Asked Questions
How do I get an entry level customer relations specialist job?
Focus on demonstrating client-facing skills, even from part-time work, campus roles, or internships. Employers at this level look for strong written and verbal communication, the ability to handle complaints calmly, and comfort with CRM tools like Salesforce or HubSpot. Tailoring your resume to highlight specific outcomes, such as resolved tickets or improved satisfaction scores, gives you a real edge over candidates with generic experience.
Which companies hire entry level customer relations specialists?
Companies hiring entry level customer relations specialists right now include State Farm, CarMax, and Collectors, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from service-driven organizations across retail, healthcare, financial services, and technology, where high customer volume creates steady demand for junior talent.
Are there remote entry level customer relations specialist jobs?
Yes, though on-site roles still make up the majority at the entry level. About 33% of entry level customer relations specialist openings are remote or hybrid as of November 2026, concentrated mostly in technology, insurance, and subscription-based businesses that operate distributed support teams and are comfortable onboarding junior staff virtually.
Are these new grad customer relations specialist jobs?
Yes, these listings include new grad, recent graduate, and junior customer relations specialist roles. A new grad-friendly posting typically welcomes zero to two years of experience and treats internships, campus leadership, or volunteer work as qualifying background. Look for language like 'entry level,' 'training provided,' or 'no prior professional experience required' as reliable signals that the employer is open to candidates just starting out.
Which industries hire the most entry level customer relations specialists?
Entry Level customer relations specialist roles concentrate in Insurance, Automotive, and Medical Devices, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they serve large, recurring customer bases and need junior professionals who can handle inquiries, resolve issues, and support retention from day one.