Entry Level Customer Care Team Lead Jobs
New grad customer care team lead jobs welcome recent graduates and entry level candidates with zero to two years of experience, where demonstrated leadership in internships or customer-facing roles can matter more than a long resume. Most openings are on-site and hybrid roles across Insurance, Retail, and Banking & Financial Services, with employers like State Farm, Circle K, and Public Storage hiring at this level now.
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Showing 5 of 1,787+ Entry Level Customer Care Team Lead jobs
INTRODUCTION
Primary Location Remote
Department Customer Service
Shift Day (United States of America)
Schedule Full time
Weekly Hours 40
FTE 1
Employee Status Regular
Expected Starting Pay Range $18.66 - $22.89
Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.
JOB RESPONSIBILITIES
Billing: Compile and prepare patient charges. Prepare invoices billings, UB-04 and 1500 claim forms to be sent to 3rd party payers for payment indicating individual line items for services and total costs. Review charges. Obtain and evaluate family, third party payers and agency resources for payment of charges. Managing patient billing and ensure procedures are billed according to contracts, transmit or mail all paper and claims, and review correspondence and follow up as needed.
Systems Support: Maintain and update departmental system, including templates, and payer and physician information.
Collaboration: Act as a preceptor for new employees. Perform specialty services functions. Act as a resource within the department/division. Provide instruction for performing non-routine functions. Serve as a liaison between Physicians Billing Service, Admitting, Outpatient Surgery, Outpatient Department, Patent Financial Services and other Cincinnati Children's departments.
Financial Support: Obtain and evaluate family, third party payers and agency resources for payment of charges. Counsel patient on third party coverage and present financial aspects. Determine eligibility for State Medicaid, Social Security and other outside funding. Complete necessary paperwork for eligible patients, including medical and financial applications. Coordinate inpatient and outpatient admissions. Coordinate information with the inpatient and outpatient charge systems. Input charges and relative information. Manage accounts receivable data and collection information, ensure timeliness and accuracy. Research third party payers and community physician charges in order to maintain usual and customary as well as competitive charges. Check and update charge master. Conduct utilization review for the division from insurance companies and working in conjunction with Cincinnati Children's Utilization Review department. Process, post, and balance payments to accounts timely, accurately, and in the correct period.
Quality: Provide Quality Assurance reports for the division.
JOB QUALIFICATIONS
High school diploma or equivalent
2+ years of work experience in a related job discipline
About us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
- Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
- Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
- Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
- One of the nation's America’s Most Innovative Companies as noted by Fortune
- Consistently certified as great place to work
- A Leading Disability Employer as noted by the National Organization on Disability
- Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
INTRODUCTION
Primary Location Remote
Department Customer Service
Shift Day (United States of America)
Schedule Full time
Weekly Hours 40
FTE 1
Employee Status Regular
Expected Starting Pay Range $18.66 - $22.89
Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.
JOB RESPONSIBILITIES
Billing: Compile and prepare patient charges. Prepare invoices billings, UB-04 and 1500 claim forms to be sent to 3rd party payers for payment indicating individual line items for services and total costs. Review charges. Obtain and evaluate family, third party payers and agency resources for payment of charges. Managing patient billing and ensure procedures are billed according to contracts, transmit or mail all paper and claims, and review correspondence and follow up as needed.
Systems Support: Maintain and update departmental system, including templates, and payer and physician information.
Collaboration: Act as a preceptor for new employees. Perform specialty services functions. Act as a resource within the department/division. Provide instruction for performing non-routine functions. Serve as a liaison between Physicians Billing Service, Admitting, Outpatient Surgery, Outpatient Department, Patent Financial Services and other Cincinnati Children's departments.
Financial Support: Obtain and evaluate family, third party payers and agency resources for payment of charges. Counsel patient on third party coverage and present financial aspects. Determine eligibility for State Medicaid, Social Security and other outside funding. Complete necessary paperwork for eligible patients, including medical and financial applications. Coordinate inpatient and outpatient admissions. Coordinate information with the inpatient and outpatient charge systems. Input charges and relative information. Manage accounts receivable data and collection information, ensure timeliness and accuracy. Research third party payers and community physician charges in order to maintain usual and customary as well as competitive charges. Check and update charge master. Conduct utilization review for the division from insurance companies and working in conjunction with Cincinnati Children's Utilization Review department. Process, post, and balance payments to accounts timely, accurately, and in the correct period.
Quality: Provide Quality Assurance reports for the division.
JOB QUALIFICATIONS
High school diploma or equivalent
2+ years of work experience in a related job discipline
About us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
- Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
- Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
- Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
- One of the nation's America’s Most Innovative Companies as noted by Fortune
- Consistently certified as great place to work
- A Leading Disability Employer as noted by the National Organization on Disability
- Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
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Find JobsEntry Level Customer Care Team Lead Job Market
Who's Hiring
- State Farm945
- Circle K200
- Public Storage45
- Unifi41
- Amazon27
Top Industries Hiring
- Insurance995
- Retail209
- Banking & Financial Services207
- Technology & Software114
- Transportation & Logistics88
Entry Level Customer Care Team Lead Jobs: Frequently Asked Questions
How do I get an entry level customer care team lead job?
Focus on any experience where you guided a team, resolved escalations, or coached peers, even informally during an internship or part-time role. Employers at this level look for candidates who can motivate others, handle difficult customer situations calmly, and communicate clearly across a team. Highlighting measurable outcomes from customer-facing work, such as improved resolution times or positive feedback scores, gives your application a concrete edge.
Which companies hire entry level customer care team leads?
Companies hiring entry level customer care team leads right now include State Farm, Circle K, and Public Storage, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from retail, healthcare, financial services, and technology companies that run large customer support operations and promote from within or recruit new graduates directly into lead roles.
Are there remote entry level customer care team lead jobs?
Yes, though on-site and hybrid roles still make up the majority of openings at this level. About 11% of entry level customer care team lead openings are remote or hybrid as of November 2026, with fully remote positions more common at companies that run distributed support teams across multiple time zones.
Are these new grad customer care team lead jobs?
Yes, many of these postings are new grad and junior roles that explicitly welcome candidates with zero to two years of experience, including internships or volunteer work in customer service. A new-grad-friendly posting typically avoids hard experience minimums, accepts a portfolio of customer-facing work in place of a lengthy resume, and treats transferable skills from campus leadership or service roles as qualifying experience.
Which industries hire the most entry level customer care team leads?
Entry Level customer care team lead roles concentrate in Insurance, Retail, and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they operate high-volume customer contact centers or service teams that need supervisory coverage and regularly develop new graduates into lead positions.