Senior Level Customer Service and Logistics Manager Jobs
Senior level customer service and logistics manager jobs put experienced professionals in charge of service strategy, end-to-end supply chain operations, and the cross-functional teams that keep both running. Openings concentrate in Consulting & Professional Services, Technology & Software, and Retail, with 28% remote or hybrid availability, and employers like Alvarez & Marsal, Amazon, and LANXESS hiring at this level now.
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Showing 5 of 105+ Senior Level Customer Service and Logistics Manager jobs
- Lead a team of Analysts responsible for advanced logistics network design, optimization of inbound and return logistics, load density, frequency analysis, mode optimization, and logistics cost savings.
- Define methods and procedures to maintain lane level plans within plan for every part (PFEP), Transportation Management System (TMS), and ensure SAP aligned to ship calendar and transit.
- Collaborate cross-functionally to implement logistics plans between suppliers, carriers, plant/PDC, and material planning. Partner with purchasing to ensure carrier coverage. Support and develop KPIs to improve shipment execution against plan.
- Build and maintain the tools used to calculate utilization and maintain standard work against logistics plans (Alteryx and Tableau).
- Define transit standards and measure performance against.
- Serve as subject matter expert for lane implementation and partner with IT and Logistics Program Management in planning systems strategy and process. See beyond the status quo and be cutting edge.
- Analyze and report out on inbound freight spend.
- Collaborate cross-functionally on vendor selection, KPI measurement, and logistics process development. Own the role, and craft best in class strategies and process for exponential growth.
- Provide a customer-oriented approach to support the internal customers.
- Support future model planning to identify optimal sourcing locations based on total landed cost.
- Future model forecasting and planning working closely with finance for budget setting.
- 10+ years of experience in the automotive/operational logistics industry.
- Ability to lead a team through ambiguity, and interpret data to drive decision-making
- Bachelor’s Degree in Logistics, Data Analytics, Engineering, or Supply Chain. MBA or master’s degree in a related field is strongly preferred.
- Experience creating and optimizing logistics plans and implementing them with carriers and suppliers and managing change cross-functionally between logistics ops and material supply.
- Hands-on experience working with Transportation Management System (TMS), SAP, and Plan for Every Part (PFEP).
- Ability to travel 20-25%
- Lead a team of Analysts responsible for advanced logistics network design, optimization of inbound and return logistics, load density, frequency analysis, mode optimization, and logistics cost savings.
- Define methods and procedures to maintain lane level plans within plan for every part (PFEP), Transportation Management System (TMS), and ensure SAP aligned to ship calendar and transit.
- Collaborate cross-functionally to implement logistics plans between suppliers, carriers, plant/PDC, and material planning. Partner with purchasing to ensure carrier coverage. Support and develop KPIs to improve shipment execution against plan.
- Build and maintain the tools used to calculate utilization and maintain standard work against logistics plans (Alteryx and Tableau).
- Define transit standards and measure performance against.
- Serve as subject matter expert for lane implementation and partner with IT and Logistics Program Management in planning systems strategy and process. See beyond the status quo and be cutting edge.
- Analyze and report out on inbound freight spend.
- Collaborate cross-functionally on vendor selection, KPI measurement, and logistics process development. Own the role, and craft best in class strategies and process for exponential growth.
- Provide a customer-oriented approach to support the internal customers.
- Support future model planning to identify optimal sourcing locations based on total landed cost.
- Future model forecasting and planning working closely with finance for budget setting.
- 10+ years of experience in the automotive/operational logistics industry.
- Ability to lead a team through ambiguity, and interpret data to drive decision-making
- Bachelor’s Degree in Logistics, Data Analytics, Engineering, or Supply Chain. MBA or master’s degree in a related field is strongly preferred.
- Experience creating and optimizing logistics plans and implementing them with carriers and suppliers and managing change cross-functionally between logistics ops and material supply.
- Hands-on experience working with Transportation Management System (TMS), SAP, and Plan for Every Part (PFEP).
- Ability to travel 20-25%
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Find JobsSenior Level Customer Service and Logistics Manager Job Market
Who's Hiring
- Alvarez & Marsal38
- Amazon6
- LANXESS5
- Kuehne+Nagel3
- Whatnot2
Top Industries Hiring
- Consulting & Professional Services44
- Technology & Software11
- Retail6
- Energy5
- Chemicals & Materials5
Senior Level Customer Service and Logistics Manager Jobs: Frequently Asked Questions
How do I get a senior level customer service and logistics manager job?
Employers at this level want candidates who have owned outcomes across both customer service and logistics functions, not just managed tasks within one. Highlight experience leading cross-functional teams, designing service or fulfillment processes, and driving measurable improvements in cost, speed, or customer satisfaction. Demonstrated ability to align operations with business strategy and mentor junior managers gives candidates a clear edge.
Which companies hire senior level customer service and logistics managers?
Companies hiring senior level customer service and logistics managers right now include Alvarez & Marsal, Amazon, and LANXESS, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from large retailers, manufacturers, and third-party logistics providers that need experienced leaders to oversee both customer-facing and fulfillment operations at scale.
Are there remote senior level customer service and logistics manager jobs?
Yes, though logistics roles often require some on-site presence given their operational nature. About 28% of senior level customer service and logistics manager openings are remote or hybrid as of November 2026, with hybrid arrangements most common at companies that need strategic oversight from leadership but rely on on-site teams for day-to-day warehouse or fulfillment execution.
What makes a customer service and logistics manager role senior level?
Senior level roles are defined by scope and ownership. Where mid-level managers execute within defined processes, senior professionals set those processes, own the outcomes, and lead teams through complexity and change. Expectations include cross-departmental influence, accountability for budget or service-level performance, and active mentoring of managers or specialists below them in the organization.
Which industries hire the most senior level customer service and logistics managers?
Senior Level customer service and logistics manager roles concentrate in Consulting & Professional Services, Technology & Software, and Retail, based on current listings on Migrate Mate as of November 2026. These sectors drive demand because they operate high-volume fulfillment or distribution networks where experienced leadership directly affects cost efficiency, on-time delivery, and customer retention at scale.