Customer Service Jobs
Customer service jobs are open across retail, healthcare, financial services, telecommunications, and technology, at every level from entry-level representative to senior specialist and team lead, with specializations in technical support, account management, and contact center operations. Find a role that fits from the openings below and apply directly.
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INTRODUCTION
We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you’ll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!
ROLE
- Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
- Receive and process payments in customer accounts.
- Market to current, former, and potential customers to drive loan production.
- Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
- Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
- Process loan applications and collect payments due.
- Perform all other duties as assigned.
BASIC QUALIFICATIONS
- High School Diploma or GED
- Must have a valid driver’s license and reliable vehicle
PREFERRED QUALIFICATIONS
- Cash Handling, Sales, or Customer Service experience
LOCATION
Location: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
WHO WE ARE
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
- Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
- Up to 3% 401(k) Match
- Paid Time Off (16 days per year after one full year, cash back for unused time)
- Paid Holidays
- Annual Raises and Performance Bonuses
- Monthly Incentive and Employee Referral Bonuses
- Participation in Charitable Campaigns
Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!
INTRODUCTION
We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here!
At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you’ll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed.
This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you!
ROLE
- Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions.
- Receive and process payments in customer accounts.
- Market to current, former, and potential customers to drive loan production.
- Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately.
- Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc.
- Process loan applications and collect payments due.
- Perform all other duties as assigned.
BASIC QUALIFICATIONS
- High School Diploma or GED
- Must have a valid driver’s license and reliable vehicle
PREFERRED QUALIFICATIONS
- Cash Handling, Sales, or Customer Service experience
LOCATION
Location: On-Site
The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday.
WHO WE ARE
Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers!
Other team member benefits include:
- Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance
- Up to 3% 401(k) Match
- Paid Time Off (16 days per year after one full year, cash back for unused time)
- Paid Holidays
- Annual Raises and Performance Bonuses
- Monthly Incentive and Employee Referral Bonuses
- Participation in Charitable Campaigns
Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures.
With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.
At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us!
See All 127,608+ Customer Service Jobs
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Find Customer Service JobsCustomer Service Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- State Farm12,260
- Starbucks7,553
- Walgreens5,418
- AutoZone3,516
- CVS Health3,312
Top Industries Hiring
- Retail20,412
- Insurance16,915
- Food & Beverage15,474
- Healthcare & Medical Services11,076
- Technology & Software7,170
What Employers Look For
The qualifications that appear most often in customer service jobs.
- One or more years of customer-facing experience in a contact center or retail environment
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Strong written and verbal communication skills across phone, email, and chat
- High school diploma or equivalent, with some roles requiring an associate or bachelor's degree
- Ability to meet average handle time and customer satisfaction score targets
- Familiarity with ticketing systems, order management tools, or helpdesk software
Tips for Your Customer Service Job Search
Tailor your resume to each channel
Hiring managers scan for the specific channel you've worked in, whether that's phone, live chat, email, or social. List your primary channel upfront on your resume so recruiters don't have to guess where your strongest experience sits.
Quantify resolution and satisfaction metrics
Generic phrases like 'helped customers' won't stand out. Pull your average handle time, first-call resolution rate, or customer satisfaction scores from past roles and put those numbers directly in your bullet points, even if they're estimated.
Target roles that match your industry background
Customer service hiring managers in healthcare, finance, and SaaS strongly prefer candidates who already know their product domain. Filter openings by industry first, then seniority, so you're applying where your background gives you a real edge over generalists.
Apply early to roles that fit
Migrate Mate lists customer service openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Most customer service interviews center on situational prompts like handling an irate caller or resolving a billing dispute. Practice the STAR format for two or three real examples from past jobs, covering de-escalation, policy exceptions, and cross-department coordination.
Follow up with a role-specific thank-you note
Reference a specific scenario or tool discussed in the interview, such as the CRM platform they use or a particular customer segment they serve. That one detail signals you were genuinely listening and separates your note from a generic follow-up.
Customer Service Jobs: Frequently Asked Questions
Which companies are hiring the most customer service representatives?
The companies hiring the most customer service representatives right now include State Farm, Starbucks, and Walgreens, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of June 2026. Demand tends to be heaviest in telecommunications, financial services, and healthcare administration.
How many customer service jobs are remote?
About 7% of customer service openings are fully remote or hybrid as of June 2026, making it one of the more flexible job categories available. Roles focused on email support, live chat, and software technical support tend to have the highest share of fully remote positions compared to phone-heavy contact center roles.
How do you become a customer service representative?
Start by building familiarity with at least one major CRM platform, since most employers list this as a core requirement. Practice active listening and written communication through volunteer work, retail positions, or internships. Pursue any relevant product certifications in your target industry, such as healthcare billing or financial services compliance, to stand out against candidates with similar experience levels.
Can I get hired in customer service with little or no experience?
Yes, many entry-level customer service roles are designed for candidates without direct experience. Retail, food service, and volunteer work all demonstrate customer-facing communication skills that transfer directly. Emphasize your ability to stay calm under pressure, resolve complaints, and navigate conflict in your cover letter, and target companies that advertise paid training programs for new hires.
What does the customer service interview process look like?
Most customer service interviews run two to three stages. The first is usually a phone screen focused on your availability, preferred channel, and general communication style. The second stage is typically an in-person or video interview with scenario-based questions covering de-escalation, policy enforcement, and difficult customer situations. Some contact center roles add a brief roleplay exercise or a typing and accuracy assessment before a final offer.
Where can I find and apply to customer service jobs?
You can find and apply to customer service jobs on Migrate Mate, which lists current openings from companies across the United States. Search the available roles by location, industry, or seniority level, then apply directly to each listing that fits your background and preferences.
See All 127,608+ Customer Service Jobs
Jump back to the full list of openings and apply to any customer service role that fits.
Find Customer Service Jobs