Customer Service Lead Jobs in Washington
Customer Service Lead jobs in Washington are open across Seattle, Bellevue, and Kennewick and other Washington metros, with employers like American Eagle Outfitters, Lane Bryant Brands Opco, and Amazon Web Services hiring at every experience level. Find a role that fits below and apply directly.
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Overview
The Visual Lead is responsible for achieving store sales & maximizing profitability through Visual Merchandising in partnership with the Visual Manager. The Visual Lead will work closely with the Operations & Visual Manager in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations.
Visual Leader
- Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
- Maintains strategic product presentation and merchandising by ensuring product recovery, restock, destock, and making visual merchandising change in accordance with directive and with partnership of the Visual Manager
- Effectively plans Visual floor changes with the management team through payroll management and adapting the zone and visual support to the needs of the business
- Executes and maintains visual direction from planning through executing to meeting company expectations, budgets, timeline
- Utilizes reporting tools in partnership with management to identify business opportunities with product placement, outfitting, and stock levels. Makes changes as necessary
Business Leader
- Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
- Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
- Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
People Leader
- Leads by example and inspires staff in daily operations and guest experience
- Partner with management to provide coaching, guidance and direction to Associates; responsible for recruitment and development of talent
- Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
Business Partner
- Collaborate with Operations Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed
- Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager (e.g. from the SCC)
- Open and close the store in accordance to visual standards
Visual Lead Qualifications:
- 2+ Years prior work experience in a client-centric, sales environment
- Proven leadership capabilities demonstrating excellent decision making
- Values feedback, receptive to receiving feedback and eager to provide
- High energy, upbeat and enthusiastic with the ability to integrate fun and work
- Self-motivated with a desire to achieve results and excel individually, and as a team
- Excellent interpersonal and written communication skills
- Aligns with and embodies ALO's guiding principles
- Job Level: Associate
The Visual Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company's Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
JUST SOME OF THE PERKS
- Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
- Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
- 401K with company matching (Full-Time Employees)
- Monthly Store Incentives
- Clothing Allowance
- Free yoga classes at any of our Sanctuaries
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See All 68 Customer Service Lead Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Service Lead Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- American Eagle Outfitters5

- Lane Bryant Brands Opco5

- Amazon Web Services4

- PepsiCo3

- Purple Innovation3

Top Industries Hiring
- Retail24
- Technology & Software6
- Consumer Goods5
- Animal Care & Pet Services4
- Consulting & Professional Services3
What Washington Employers Look For
The qualifications that appear most often in customer service lead jobs across Washington.
- 2 or more years of customer service experience with at least 1 year in a supervisory or lead role
- Proficiency with CRM and ticketing platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to coach, onboard, and performance-manage frontline customer service agents
- Strong written and verbal communication skills for escalation handling and cross-department coordination
- High school diploma or equivalent required, with an associate or bachelor's degree preferred by many employers
- Familiarity with workforce management tools and the ability to create or adjust agent schedules
Customer Service Lead Jobs in Washington: Frequently Asked Questions
How many customer service lead jobs are there in Washington?
There are 68+ customer service lead openings in Washington on Migrate Mate as of June 2026, with the most roles in Seattle, Bellevue, and Kennewick. New positions post regularly as employers across Washington hire.
How much do customer service leads make in Washington?
Customer service leads in Washington earn a median of about $79,480 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $56,900 for the lowest 10% to over $120,710 for the top 10%. Pay rises with experience, specialty, and employer.
Which Washington cities have the most customer service lead jobs?
Seattle, Bellevue, and Kennewick have the most customer service lead openings in Washington right now, with additional roles spread across smaller metros statewide.
Which companies hire customer service leads in Washington?
Employers hiring customer service leads in Washington include American Eagle Outfitters, Lane Bryant Brands Opco, and Amazon Web Services, based on current listings on Migrate Mate as of June 2026.
Are there remote customer service lead jobs in Washington?
Yes. About 9% of customer service lead openings tied to Washington are remote or hybrid as of June 2026. The rest are on-site roles based in Washington metros.
How do I apply for customer service lead jobs in Washington?
You can apply to customer service lead jobs in Washington directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Washington location, then apply to each one that fits.
See All 68 Customer Service Lead Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find Customer Service Lead Jobs