Customer Service Management Jobs in Washington, DC
Customer Service Management jobs in Washington, District of Columbia are in strong demand, concentrated in Downtown DC, Capitol Hill, and the NoMa corridor across federal contracting, hospitality, healthcare, and nonprofit sectors. Employers hiring right now include Booz Allen Hamilton, Guidehouse, and Accenture Federal Services. See the openings below and apply to the ones that match your experience.
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Showing 5 of 208+ Customer Service Management jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As the Director, Business Management & Data Products – Growth Analytics, you will serve as a strategic partner to Growth Analytics (GA) leadership, helping shape organizational strategy, inform key business decisions, and drive execution of critical priorities. In this highly visible role, you will lead executive-facing initiatives including performance scorecards and reporting, leadership communications and Town Hall content, financial planning and modeling, workforce and headcount management, and employee engagement and culture programs.
In addition, you will own the vision, roadmap, prioritization, and delivery of AI- and analytics-driven data products that enable business insights and accelerate decision-making across the organization. You will be accountable for product outcomes, stakeholder alignment, and the successful development and adoption of innovative data solutions.
This role requires a unique combination of strategic thinking, operational excellence, product management expertise, and executive presence. The ideal candidate is a strong communicator, skilled at influencing across all levels of the organization, and thrives in a fast-paced, ambiguous environment while driving clarity, alignment, and measurable business impact.
Key Responsibilities
- Partner with Growth Analytics (GA) leadership to drive strategic initiatives and lead high-impact projects, including executive presentations, business reviews, innovation workshops, and leadership communications.
- Develop executive-facing scorecards, dashboards, and performance reporting that enable data-driven decision-making and provide visibility into organizational priorities and outcomes.
- Support business management activities, including financial planning and modeling, workforce planning, headcount management, and operational reviews.
- Foster a high-performing and inclusive Growth Analytics culture by leading organizational initiatives, employee engagement programs, team events, and change management efforts.
- Define and communicate a clear vision, strategy, and roadmap for Growth Analytics data, analytics, and AI-powered products, ensuring alignment with organizational objectives and business priorities.
- Own the end-to-end product lifecycle for analytics and AI-driven solutions, from opportunity identification and prioritization through delivery, adoption, and measurement of business impact.
- Partner closely with data engineers, data scientists, analytics teams, and business stakeholders to deliver scalable products and insights that solve complex business challenges and create measurable value.
- Establish product success metrics and monitor performance, utilization, and outcomes to drive continuous improvement and maximize return on investment.
- Influence and align cross-functional stakeholders, balancing competing priorities while driving execution in a fast-paced and evolving environment.
- Serve as a trusted advisor to GA leadership, translating strategic goals into actionable plans and ensuring successful execution across the organization.
Required Qualifications
- 10+ years of experience in Business Management, Strategic Planning, or related roles, with a proven track record of driving organizational effectiveness, building scalable processes, and delivering executive-level presentations and communications.
- 8+ years of experience leveraging data analytics and financial modeling to influence strategic decisions and drive measurable business outcomes.
- 7+ years of product management experience leading data, analytics, or AI-driven products in a complex enterprise environment.
- 6+ years of experience solving complex business problems, with the ability to operate effectively at both strategic and execution levels.
- 6+ years of experience influencing and partnering with senior leaders and cross-functional stakeholders through strong communication, storytelling, and presentation skills.
- 4+ years of experience navigating ambiguity and driving alignment in fast-paced, evolving environments.
- 4+ years of demonstrated success leading initiatives from concept through execution, consistently delivering high-quality results on time and achieving measurable business impact.
Preferred Qualifications
- Experience partnering with data engineers and data scientists to deliver solutions.
- Experience with AI, analytics, or data products.
- Healthcare industry experience.
Education
- Bachelor's degree in Business, Analytics, Data Science, Economics, Finance, or a related quantitative field required.
- Master's degree or MBA preferred.
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As the Director, Business Management & Data Products – Growth Analytics, you will serve as a strategic partner to Growth Analytics (GA) leadership, helping shape organizational strategy, inform key business decisions, and drive execution of critical priorities. In this highly visible role, you will lead executive-facing initiatives including performance scorecards and reporting, leadership communications and Town Hall content, financial planning and modeling, workforce and headcount management, and employee engagement and culture programs.
In addition, you will own the vision, roadmap, prioritization, and delivery of AI- and analytics-driven data products that enable business insights and accelerate decision-making across the organization. You will be accountable for product outcomes, stakeholder alignment, and the successful development and adoption of innovative data solutions.
This role requires a unique combination of strategic thinking, operational excellence, product management expertise, and executive presence. The ideal candidate is a strong communicator, skilled at influencing across all levels of the organization, and thrives in a fast-paced, ambiguous environment while driving clarity, alignment, and measurable business impact.
Key Responsibilities
- Partner with Growth Analytics (GA) leadership to drive strategic initiatives and lead high-impact projects, including executive presentations, business reviews, innovation workshops, and leadership communications.
- Develop executive-facing scorecards, dashboards, and performance reporting that enable data-driven decision-making and provide visibility into organizational priorities and outcomes.
- Support business management activities, including financial planning and modeling, workforce planning, headcount management, and operational reviews.
- Foster a high-performing and inclusive Growth Analytics culture by leading organizational initiatives, employee engagement programs, team events, and change management efforts.
- Define and communicate a clear vision, strategy, and roadmap for Growth Analytics data, analytics, and AI-powered products, ensuring alignment with organizational objectives and business priorities.
- Own the end-to-end product lifecycle for analytics and AI-driven solutions, from opportunity identification and prioritization through delivery, adoption, and measurement of business impact.
- Partner closely with data engineers, data scientists, analytics teams, and business stakeholders to deliver scalable products and insights that solve complex business challenges and create measurable value.
- Establish product success metrics and monitor performance, utilization, and outcomes to drive continuous improvement and maximize return on investment.
- Influence and align cross-functional stakeholders, balancing competing priorities while driving execution in a fast-paced and evolving environment.
- Serve as a trusted advisor to GA leadership, translating strategic goals into actionable plans and ensuring successful execution across the organization.
Required Qualifications
- 10+ years of experience in Business Management, Strategic Planning, or related roles, with a proven track record of driving organizational effectiveness, building scalable processes, and delivering executive-level presentations and communications.
- 8+ years of experience leveraging data analytics and financial modeling to influence strategic decisions and drive measurable business outcomes.
- 7+ years of product management experience leading data, analytics, or AI-driven products in a complex enterprise environment.
- 6+ years of experience solving complex business problems, with the ability to operate effectively at both strategic and execution levels.
- 6+ years of experience influencing and partnering with senior leaders and cross-functional stakeholders through strong communication, storytelling, and presentation skills.
- 4+ years of experience navigating ambiguity and driving alignment in fast-paced, evolving environments.
- 4+ years of demonstrated success leading initiatives from concept through execution, consistently delivering high-quality results on time and achieving measurable business impact.
Preferred Qualifications
- Experience partnering with data engineers and data scientists to deliver solutions.
- Experience with AI, analytics, or data products.
- Healthcare industry experience.
Education
- Bachelor's degree in Business, Analytics, Data Science, Economics, Finance, or a related quantitative field required.
- Master's degree or MBA preferred.
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Find JobsCustomer Service Management Job Market in Washington
Who's Hiring
- Booz Allen Hamilton10
- Guidehouse7
- Accenture Federal Services7
- The Carlyle4
- PCI Government Services4
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Aerospace & Defense
- Law & Legal Services
- Healthcare & Medical Services
Customer Service Management Jobs in Washington: Frequently Asked Questions
How do I get a customer service management job in Washington?
Focus your search on Washington's dominant hiring sectors: federal contractors, healthcare systems, hospitality groups, and membership associations concentrated in Downtown DC and the NoMa and Capitol Hill corridors. Candidates who stand out typically have direct team leadership experience, familiarity with CRM platforms, and a record of managing service metrics in high-volume environments. Tailoring your application to the specific sector, government-adjacent versus hospitality versus nonprofit, gives you a clear edge in this market.
Which companies hire customer service managements in Washington?
Companies currently hiring customer service managements in Washington include Booz Allen Hamilton, Guidehouse, and Accenture Federal Services, per current listings on Migrate Mate as of July 2026. Washington's employer mix skews toward federal agencies and their contractors, major hospital networks, hotel and conference center operators, and large trade associations and nonprofits headquartered in the District.
Are there remote customer service management jobs in Washington?
Yes, though availability depends on the sector: management roles in hospitality, healthcare facilities, and government offices are largely on-site, while those tied to software, financial services, and associations allow more flexibility. About 53% of customer service management openings tied to Washington are remote or hybrid as of July 2026, with the strongest remote options in technology-adjacent and membership-organization roles based in the District.
How can I get a customer service management job in Washington with little or no experience?
The most realistic path in Washington is moving into a team lead or shift supervisor role within a high-volume service environment, such as a major hotel, hospital patient services department, or federal contractor contact center. Washington's concentration of large hospitality groups and healthcare systems means entry-level management pipelines are active and well-structured. Building experience coordinating service workflows, even informally, and demonstrating familiarity with ticketing or scheduling tools strengthens a first application significantly.
Which industries hire the most customer service managements in Washington?
Most customer service management openings in Washington sit in Technology & Software, Consulting & Professional Services, and Aerospace & Defense, per current listings on Migrate Mate as of July 2026. Washington's role as a hub for federal government activity, national associations, major medical centers, and a robust hospitality market tied to conventions and tourism drives consistent demand across those sectors throughout the year.
Related Jobs in District of Columbia
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