Customer Service Management Jobs in Iowa

Customer Service Management jobs in Iowa concentrate in retail, financial services, insurance, and telecommunications, with demand at every level from team lead to director of customer experience. Des Moines, Cedar Rapids, and Davenport are the state's busiest hiring markets, anchored by employers like Principal Financial Group, Casey's General Stores, and Mediacom Communications. The most consistent openings are in client retention, contact center operations, and customer success management. See the openings below and apply to the ones that match your experience.

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Overview

Open roles119+
Top employerEnterprise Mobility
Top cityDes Moines, IA
Cities hiring30
Work type56% On-site
Top industryEducation

Showing 5 of 119+ Customer Service Management jobs

US Department of Veterans Affairs
Social Worker (Program Coordinator) - Prevention Management Disruptive Behavior
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US Department of Veterans Affairs
New 9h ago
Social Worker (Program Coordinator) - Prevention Management Disruptive Behavior
US Department of Veterans Affairs
Iowa City, Iowa
Healthcare Administration
Human Resources
Mental & Behavioral Health
$97k - $126k/yr
On-Site
Master's degree in social work
10,000+

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US Department of Veterans Affairs
Registered Nurse - Prevention and Management of Disruptive Behavior Program Manager
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US Department of Veterans Affairs
New 9h ago
Registered Nurse - Prevention and Management of Disruptive Behavior Program Manager
US Department of Veterans Affairs
Iowa City, Iowa
Business Analysis
Consulting & Professional Services
Tax
$74k - $123k/yr
On-Site
Doctoral degree
10,000+

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Corteva Agriscience
Innovation Management Portfolio and Decision Analysis Manager
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Corteva Agriscience
Added 2d ago
Innovation Management Portfolio and Decision Analysis Manager
Corteva Agriscience
Des Moines, Iowa
Business Development
Marketing
Sales
Hybrid
Master's degree in business administration
10,000+

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S
Patient Care Coordinator with Management Track
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S
Added 2d ago
Patient Care Coordinator with Management Track
Shroyer Family Dental
Mount Pleasant, Iowa
IT Support
Project Management
Technical Program Management
On-Site

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Medtronic
District Service Manager, Cardiac Rhythm Management (CRM) - Iowa & Nebraska
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Medtronic
Added 2d ago
District Service Manager, Cardiac Rhythm Management (CRM) - Iowa & Nebraska
Medtronic
Des Moines, Iowa
Project Management
Software Engineering
Technical Product & Program Management
Remote (US)
Bachelor's degree
10,000+

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See All 119+ Customer Service Management Jobs in Iowa

Find roles in Iowa that match your experience and apply in just a few clicks.

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Customer Service Management Jobs by City in Iowa

Where Iowa roles are concentrated, by current openings.

Des Moines
23 jobs
Cedar Rapids
16 jobs
West Des Moines
13 jobs
Iowa City
10 jobs
Ames
7 jobs
Davenport
6 jobs
Dubuque
4 jobs
Sioux City
4 jobs
Pella
3 jobs

Customer Service Management Job Market in Iowa

A snapshot from current Iowa openings, updated as new roles post.

Who's Hiring

  • Enterprise Mobility
    Enterprise Mobility15
  • Principal Financial
    Principal Financial6
  • The University of Iowa
    The University of Iowa5
  • JPMorganChase
    JPMorganChase4
  • Collins Aerospace
    Collins Aerospace4

Top Industries Hiring

  • Education
  • Healthcare & Medical Services
  • Food & Beverage
  • Investment & Asset Management
  • Insurance

What Iowa Employers Look For

The qualifications that appear most often in customer service management jobs across Iowa.

  • Proven leadership experience managing customer service teams in retail, financial services, or insurance
  • Bachelor's degree in business administration, communications, or a related field
  • Demonstrated ability to meet or exceed customer satisfaction and performance metrics
  • Proficiency with CRM platforms such as Salesforce or Zendesk
  • Strong coaching and performance management skills for frontline service staff
  • Experience developing and implementing customer service policies and escalation procedures

Customer Service Management Jobs in Iowa: Frequently Asked Questions

How do you become a customer service management in Iowa?

Most customer service management roles in Iowa require a bachelor's degree in business, communications, or a related field, combined with several years of frontline customer service experience. Iowa does not issue a state license specifically for customer service managers, but many employers prefer candidates who hold recognized credentials such as the Certified Customer Experience Professional designation. Advancing into management often starts with a team lead or supervisor role at a large Iowa employer, where demonstrated performance opens doors to management appointments.

Which companies hire customer service managements in Iowa?

Employers hiring customer service managements in Iowa right now include Enterprise Mobility, Principal Financial, and The University of Iowa, based on current listings on Migrate Mate as of July 2026. Iowa's strong presence of insurance carriers, financial services firms, and regional retailers means steady and recurring demand for experienced customer service leadership across the state.

Which Iowa cities have the most customer service management jobs?

Des Moines, Cedar Rapids, and West Des Moines have the most customer service management openings in Iowa. Des Moines dominates as the state capital and home to major insurance and financial services headquarters, while Cedar Rapids draws openings from its manufacturing and technology employers, and Davenport's Quad Cities market benefits from cross-border retail and healthcare operations that generate consistent contact center and service leadership roles.

Are there remote customer service management jobs in Iowa?

Yes, and more than many management fields, since customer service management work is largely communication and systems-based. About 44% of customer service management openings tied to Iowa are remote or hybrid as of July 2026, reflecting broad adoption of distributed contact center models across the state. Roles focused on contact center oversight, customer success strategy, and CRM administration are the most likely to offer remote or hybrid arrangements.

How can I get hired as a customer service management in Iowa with little or no experience?

The most realistic entry path is moving into a team lead or shift supervisor role within an Iowa contact center or retail operation, which provides the direct leadership experience most managers require. Large Iowa employers like Principal Financial Group and regional credit unions regularly promote from within their service teams. Earning a customer experience credential and demonstrating measurable performance improvements in a frontline role, such as reducing call handle times or improving satisfaction scores, gives candidates a concrete edge when applying for their first management position.

Where can I find and apply to customer service management jobs in Iowa?

You can find and apply to customer service management jobs in Iowa on Migrate Mate, which lists current Iowa openings from employers across the state. Search for roles that match your experience level and location preference, then apply directly to the ones that fit. No account or profile is needed to view and apply to the listings.

See All 119+ Customer Service Management Jobs in Iowa

Find roles in Iowa that match your experience and apply in just a few clicks.

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