Customer Service Management Jobs in Louisiana
Customer Service Management jobs in Louisiana are concentrated in New Orleans, Baton Rouge, and Shreveport, where retail, healthcare, hospitality, and utility sectors drive consistent demand for skilled team leaders and operations managers. Major employers with a lasting presence in the state include Entergy, Ochsner Health, and Walmart, all of which maintain large customer-facing operations requiring experienced management. The most in-demand specialties are call center operations, retail floor management, and client relations oversight, with openings ranging from supervisor to director level. Find a role that fits below and apply directly.
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Showing 5 of 106+ Customer Service Management jobs
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As the Director, Business Management & Data Products – Growth Analytics, you will serve as a strategic partner to Growth Analytics (GA) leadership, helping shape organizational strategy, inform key business decisions, and drive execution of critical priorities. In this highly visible role, you will lead executive-facing initiatives including performance scorecards and reporting, leadership communications and Town Hall content, financial planning and modeling, workforce and headcount management, and employee engagement and culture programs.
In addition, you will own the vision, roadmap, prioritization, and delivery of AI- and analytics-driven data products that enable business insights and accelerate decision-making across the organization. You will be accountable for product outcomes, stakeholder alignment, and the successful development and adoption of innovative data solutions.
This role requires a unique combination of strategic thinking, operational excellence, product management expertise, and executive presence. The ideal candidate is a strong communicator, skilled at influencing across all levels of the organization, and thrives in a fast-paced, ambiguous environment while driving clarity, alignment, and measurable business impact.
Key Responsibilities
- Partner with Growth Analytics (GA) leadership to drive strategic initiatives and lead high-impact projects, including executive presentations, business reviews, innovation workshops, and leadership communications.
- Develop executive-facing scorecards, dashboards, and performance reporting that enable data-driven decision-making and provide visibility into organizational priorities and outcomes.
- Support business management activities, including financial planning and modeling, workforce planning, headcount management, and operational reviews.
- Foster a high-performing and inclusive Growth Analytics culture by leading organizational initiatives, employee engagement programs, team events, and change management efforts.
- Define and communicate a clear vision, strategy, and roadmap for Growth Analytics data, analytics, and AI-powered products, ensuring alignment with organizational objectives and business priorities.
- Own the end-to-end product lifecycle for analytics and AI-driven solutions, from opportunity identification and prioritization through delivery, adoption, and measurement of business impact.
- Partner closely with data engineers, data scientists, analytics teams, and business stakeholders to deliver scalable products and insights that solve complex business challenges and create measurable value.
- Establish product success metrics and monitor performance, utilization, and outcomes to drive continuous improvement and maximize return on investment.
- Influence and align cross-functional stakeholders, balancing competing priorities while driving execution in a fast-paced and evolving environment.
- Serve as a trusted advisor to GA leadership, translating strategic goals into actionable plans and ensuring successful execution across the organization.
Required Qualifications
- 10+ years of experience in Business Management, Strategic Planning, or related roles, with a proven track record of driving organizational effectiveness, building scalable processes, and delivering executive-level presentations and communications.
- 8+ years of experience leveraging data analytics and financial modeling to influence strategic decisions and drive measurable business outcomes.
- 7+ years of product management experience leading data, analytics, or AI-driven products in a complex enterprise environment.
- 6+ years of experience solving complex business problems, with the ability to operate effectively at both strategic and execution levels.
- 6+ years of experience influencing and partnering with senior leaders and cross-functional stakeholders through strong communication, storytelling, and presentation skills.
- 4+ years of experience navigating ambiguity and driving alignment in fast-paced, evolving environments.
- 4+ years of demonstrated success leading initiatives from concept through execution, consistently delivering high-quality results on time and achieving measurable business impact.
Preferred Qualifications
- Experience partnering with data engineers and data scientists to deliver solutions.
- Experience with AI, analytics, or data products.
- Healthcare industry experience.
Education
- Bachelor's degree in Business, Analytics, Data Science, Economics, Finance, or a related quantitative field required.
- Master's degree or MBA preferred.
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As the Director, Business Management & Data Products – Growth Analytics, you will serve as a strategic partner to Growth Analytics (GA) leadership, helping shape organizational strategy, inform key business decisions, and drive execution of critical priorities. In this highly visible role, you will lead executive-facing initiatives including performance scorecards and reporting, leadership communications and Town Hall content, financial planning and modeling, workforce and headcount management, and employee engagement and culture programs.
In addition, you will own the vision, roadmap, prioritization, and delivery of AI- and analytics-driven data products that enable business insights and accelerate decision-making across the organization. You will be accountable for product outcomes, stakeholder alignment, and the successful development and adoption of innovative data solutions.
This role requires a unique combination of strategic thinking, operational excellence, product management expertise, and executive presence. The ideal candidate is a strong communicator, skilled at influencing across all levels of the organization, and thrives in a fast-paced, ambiguous environment while driving clarity, alignment, and measurable business impact.
Key Responsibilities
- Partner with Growth Analytics (GA) leadership to drive strategic initiatives and lead high-impact projects, including executive presentations, business reviews, innovation workshops, and leadership communications.
- Develop executive-facing scorecards, dashboards, and performance reporting that enable data-driven decision-making and provide visibility into organizational priorities and outcomes.
- Support business management activities, including financial planning and modeling, workforce planning, headcount management, and operational reviews.
- Foster a high-performing and inclusive Growth Analytics culture by leading organizational initiatives, employee engagement programs, team events, and change management efforts.
- Define and communicate a clear vision, strategy, and roadmap for Growth Analytics data, analytics, and AI-powered products, ensuring alignment with organizational objectives and business priorities.
- Own the end-to-end product lifecycle for analytics and AI-driven solutions, from opportunity identification and prioritization through delivery, adoption, and measurement of business impact.
- Partner closely with data engineers, data scientists, analytics teams, and business stakeholders to deliver scalable products and insights that solve complex business challenges and create measurable value.
- Establish product success metrics and monitor performance, utilization, and outcomes to drive continuous improvement and maximize return on investment.
- Influence and align cross-functional stakeholders, balancing competing priorities while driving execution in a fast-paced and evolving environment.
- Serve as a trusted advisor to GA leadership, translating strategic goals into actionable plans and ensuring successful execution across the organization.
Required Qualifications
- 10+ years of experience in Business Management, Strategic Planning, or related roles, with a proven track record of driving organizational effectiveness, building scalable processes, and delivering executive-level presentations and communications.
- 8+ years of experience leveraging data analytics and financial modeling to influence strategic decisions and drive measurable business outcomes.
- 7+ years of product management experience leading data, analytics, or AI-driven products in a complex enterprise environment.
- 6+ years of experience solving complex business problems, with the ability to operate effectively at both strategic and execution levels.
- 6+ years of experience influencing and partnering with senior leaders and cross-functional stakeholders through strong communication, storytelling, and presentation skills.
- 4+ years of experience navigating ambiguity and driving alignment in fast-paced, evolving environments.
- 4+ years of demonstrated success leading initiatives from concept through execution, consistently delivering high-quality results on time and achieving measurable business impact.
Preferred Qualifications
- Experience partnering with data engineers and data scientists to deliver solutions.
- Experience with AI, analytics, or data products.
- Healthcare industry experience.
Education
- Bachelor's degree in Business, Analytics, Data Science, Economics, Finance, or a related quantitative field required.
- Master's degree or MBA preferred.
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/31/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
See All 106+ Customer Service Management Jobs in Louisiana
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Find JobsCustomer Service Management Jobs by City in Louisiana
Where Louisiana roles are concentrated, by current openings.
Customer Service Management Job Market in Louisiana
A snapshot from current Louisiana openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services19
- Accounting & Auditing8
- Consulting & Professional Services3
- Energy2
- Education2
What Louisiana Employers Look For
The qualifications that appear most often in customer service management jobs across Louisiana.
- 3 to 5 years of experience leading customer service teams in a Louisiana-based environment
- Bachelor's degree in business administration, communications, or a related field preferred
- Demonstrated ability to manage performance metrics, service standards, and escalation resolution
- Proficiency with CRM platforms and workforce scheduling or ticketing software
- Strong coaching and conflict resolution skills for frontline staff in high-volume settings
- Availability to work variable schedules including weekends for retail or hospitality operations
Customer Service Management Jobs in Louisiana: Frequently Asked Questions
How do you become a customer service management in Louisiana?
Customer service management in Louisiana does not require a state-issued license, but most employers expect a combination of relevant work experience and a bachelor's degree in business, communications, or a related discipline. Candidates typically move into management from frontline service roles by demonstrating leadership, hitting performance targets, and completing employer-sponsored leadership development programs offered by large Louisiana retailers, hospitals, and utility companies.
Which companies hire customer service managements in Louisiana?
Employers hiring customer service managements in Louisiana right now include EisnerAmper, Sevita, and CVS Health, based on current listings on Migrate Mate as of July 2026. Louisiana's mix of large healthcare systems, energy utilities, and regional retail chains means openings appear across a wide range of industries and team sizes.
Which Louisiana cities have the most customer service management jobs?
Baton Rouge, New Orleans, and Lafayette have the most customer service management openings in Louisiana. New Orleans leads because of its large hospitality, healthcare, and corporate services sectors, while Baton Rouge benefits from the concentration of state government agencies, petrochemical companies, and regional retail headquarters that all maintain sizable customer operations teams.
Are there remote customer service management jobs in Louisiana?
Yes, and they are more common than in many other management fields. About 30% of customer service management openings tied to Louisiana are remote or hybrid as of July 2026, reflecting the role's strong fit for digital and phone-based operations. Call center management, client success, and account management positions are the segments most likely to offer fully remote arrangements.
How can I get hired as a customer service management in Louisiana with little or no experience?
The most realistic entry path is moving up from a frontline service or team lead role within a large Louisiana employer. Ochsner Health, Entergy, and major regional retailers regularly hire associate supervisors or team lead candidates who show strong performance records in customer-facing positions. Earning a professional certificate in customer service operations or completing an employer-sponsored leadership track gives candidates a concrete edge when no direct management experience is on the resume.
Where can I find and apply to customer service management jobs in Louisiana?
You can find and apply to customer service management jobs in Louisiana on Migrate Mate, which lists current openings across the state. Search the listings for roles that match your experience level and industry, then apply directly to the ones that fit.
See All 106+ Customer Service Management Jobs in Louisiana
Find roles in Louisiana that match your experience and apply in just a few clicks.
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