Customer Success Jobs in Louisiana
Customer Success jobs in Louisiana are actively hiring, with steady demand concentrated in financial services, energy, healthcare technology, and software companies that service the Gulf Coast region. New Orleans, Baton Rouge, and Shreveport are the primary hiring hubs, and employers with lasting Louisiana footprints such as Entergy, Ochsner Health, and Lumen Technologies regularly bring on customer success professionals at both associate and senior levels. The most in-demand specialties are onboarding management, enterprise account health, and SaaS platform support. Find a role that fits below and apply directly.
Find Customer Success JobsOverview
Open roles9
Top employerAffordable Home Furnishings
Top cityNew Orleans, LA
Cities hiring8
Work type50% Remote
Top credentialBachelor's degree
Showing 5 of 9+ Customer Success jobs
Customer Success Advocate
We won't show you this job again
Added 3d ago
CableSouth Media III
Customer Success Advocate
Metairie, Louisiana
Added 3d ago
Customer Success Manager, Agentia
We won't show you this job again
Added 3d ago
Copado
Customer Success Manager, Agentia
New Orleans, Louisiana
Added 3d ago
Sales & Customer Success Representative
We won't show you this job again
Added 1w ago
Affordable Home Furnishings
Sales & Customer Success Representative
Winnfield, Louisiana
Added 1w ago
Sales & Customer Success Representative
We won't show you this job again
Added 1w ago
Affordable Home Furnishings
Sales & Customer Success Representative
Natchitoches, Louisiana
Added 1w ago
Sales & Customer Success Representative
We won't show you this job again
Added 2w ago
Affordable Home Furnishings
Sales & Customer Success Representative
Houma, Louisiana
Added 2w ago
Added 3d ago
Customer Success Advocate
CableSouth Media III·Metairie, Louisiana
Job functions:
Remote (US)
201-500 employees
Job Description
Department: Call Center
FLSA Classification: Full-Time/Non-Exempt
Reports To: Senior Director of Customer Experience
Location: Metairie, LA
Workplace Type: Hybrid / Remote
Position Summary
The Customer Success Advocate (CSA) is a Tier 2 Customer Success role responsible for resolving complex customer issues that require ownership beyond the initial frontline interaction.
Unlike a traditional Customer Service Representative, the CSA does not work an inbound call queue. Instead, the role manages customer escalations, closed-loop Customer Success processes, executive and leadership escalations, regulatory complaints, and other cases requiring research, coordination, follow-through, and direct customer contact.
The CSA serves as the single point of ownership for assigned cases from receipt through resolution. Advocates coordinate across internal teams, remove roadblocks, keep customers informed, and ensure each case reaches a clear and documented outcome.
Key Responsibilities
Customer Escalation Management
- Own escalated customer cases that cannot be resolved through standard Tier 1 processes.
- Research account history, previous interactions, billing activity, service issues, and operational dependencies to identify the cause of the customer’s concern.
- Take ownership of assigned cases from initial assignment through resolution.
- Proactively contact customers by phone, email, or other approved channels to provide updates and resolutions.
- Set clear expectations with customers when resolution requires additional research or coordination.
- Maintain consistent follow-up until the issue is resolved.
- Confirm resolution with the customer when appropriate.
- Identify repeat issues or process breakdowns that create unnecessary customer effort.
Closed-Loop Customer Success
- Manage assigned closed-loop Customer Success processes.
- Follow up directly with customers when feedback, surveys, escalations, or other indicators identify an unresolved issue or poor experience.
- Review the customer’s experience to determine what occurred and what action is needed.
- Coordinate corrective action with the appropriate internal teams.
- Communicate outcomes and next steps clearly to customers.
- Document customer feedback, findings, actions taken, and final resolution.
- Surface recurring customer pain points and process gaps to Customer Success leadership.
Regulatory and Formal Complaints
- Own the research and coordination required for Attorney General (AG), Federal Communications Commission (FCC), executive, and other formal customer complaints.
- Review customer records and available interaction history to develop an accurate understanding of the complaint.
- Build clear case timelines when necessary.
- Partner with leadership and appropriate departments to gather information and determine the appropriate resolution.
- Prepare factual and professional information needed to support formal complaint responses.
- Track deadlines and ensure complaints are addressed within established internal or regulatory timelines.
- Maintain complete documentation of complaint activity, customer communication, actions taken, and final resolution.
- Escalate potential compliance, legal, reputational, or customer-impact risks to the appropriate leadership team.
Cross-Functional Resolution
- Partner with Customer Service, Technical Support, Dispatch, Service Delivery, Billing, Collections, Field Operations, Sales, and other teams to resolve customer concerns.
- Coordinate cases involving multiple departments so customers do not have to navigate internal ownership themselves.
- Track commitments made by other teams and follow up until required actions are completed.
- Maintain ownership of the overall customer outcome even when another department owns an individual action.
- Escalate internal blockers when they affect the customer experience, regulatory deadlines, or expected resolution timeline.
Case Management and Documentation
- Maintain accurate and timely case notes.
- Document research, customer communication, internal coordination, actions taken, and resolution details.
- Ensure each active case has a clear next step, owner, and expected completion date.
- Prioritize cases based on urgency, customer impact, aging, and regulatory or leadership requirements.
- Follow established escalation and case-management procedures.
- Close cases only after required actions are completed and the outcome has been appropriately communicated or verified.
- Maintain documentation that allows another team member or leader to quickly understand the history and current status of a case.
Customer Advocacy and Process Improvement
- Represent the customer’s perspective when coordinating complex issues internally.
- Identify patterns and recurring issues across escalations and complaints.
- Surface process, policy, communication, system, or training gaps contributing to customer issues.
- Provide case examples and supporting information to Customer Success leadership for root-cause analysis.
- Recommend opportunities to reduce repeat contacts, escalations, and customer effort.
- Support special Customer Success initiatives, customer recovery efforts, and high-priority customer situations as assigned.
Role Scope
The Customer Success Advocate is a Tier 2 resolution role rather than an inbound customer service role.
The position:
- Does not take routine inbound customer service calls.
- Does not serve as regular overflow for the inbound CSR queue.
- Does not simply transfer escalated cases to another department.
- Does not close a case solely because another department has been notified.
- Does proactively contact customers when direct communication is required to investigate, update, resolve, or close a case.
- Does maintain responsibility for coordinating the overall customer outcome.
The primary expectation is ownership and resolution, not inbound transaction volume.
Required Qualifications
- Previous experience in customer service, customer success, customer advocacy, telecommunications support, or a related customer-facing role.
- Demonstrated ability to research and resolve complex customer issues.
- Strong written and verbal communication skills.
- Strong organizational and case-management skills.
- Ability to manage multiple open cases and competing priorities.
- Strong attention to detail and documentation skills.
- Ability to communicate professionally with customers experiencing recurring, complex, or high-impact issues.
- Ability to coordinate effectively across multiple departments.
- Ability to work independently and maintain ownership of assigned responsibilities.
- Sound judgment regarding issue severity, urgency, risk, and when leadership involvement is required.
Preferred Qualifications
- Experience in a Tier 2, escalation, retention, complaint-resolution, or customer advocacy role.
- Telecommunications, internet service provider, broadband, or utility experience.
- Experience handling executive-level or regulatory customer complaints.
- Experience researching complex customer issues using account, billing, service, order, and interaction history.
- Experience conducting root-cause analysis or identifying recurring customer-impacting issues.
Core Competencies
Case Ownership: Takes responsibility for assigned cases and follows them through resolution rather than relying on handoffs.
Customer Advocacy: Represents the customer’s needs while balancing company policies, operational requirements, and available solutions.
Problem Solving: Looks beyond the immediate customer concern to understand contributing factors and determine an appropriate path to resolution.
Follow-Through: Tracks commitments, next steps, and dependencies until required actions are completed.
Communication: Communicates complex situations clearly and professionally with customers, leaders, and internal partners.
Written Documentation: Produces clear, factual, and complete case notes, timelines, summaries, and complaint documentation.
Judgment: Recognizes urgency, customer impact, risk, and when additional leadership involvement is appropriate.
Cross-Functional Coordination: Works effectively across departments while maintaining ownership of the overall customer outcome.
De-escalation: Handles frustrated or dissatisfied customers professionally while keeping interactions focused on resolution.
Prioritization: Balances regulatory deadlines, executive escalations, customer impact, case aging, and routine workload appropriately.
Measures of Success
Because this is a non-inbound Tier 2 role, performance should focus on resolution, case ownership, quality, and timeliness rather than traditional inbound call-center productivity measures.
- Escalation resolution time
- Percentage of cases resolved within established SLA
- Closed-loop completion rate
- Aging of open cases
- Regulatory complaint response timeliness
- Customer follow-up completion rate
- Documentation accuracy and completeness
- Case reopen or repeat escalation rate
- Resolution confirmation rate
- Quality of complaint and escalation responses
- Identification of recurring customer-impacting issues
- Adherence to case-management and escalation processes
Traditional measures such as inbound calls handled per hour or inbound average handle time should not serve as primary performance measures for this position.
Work Schedule
- This is a full-time position with a variable work schedule based on business and operational needs.
- The position requires flexibility to work early mornings, evenings, weekends, holidays, and other non-standard hours as business and operational needs require.
- On-call participation is required as part of a rotating on-call schedule.
- Schedules may be adjusted based on customer service demands, project deadlines, emergency restoration efforts, operational needs, and other business requirements.
Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off and company holidays
- 401(k) retirement plan options with employer matching
- Professional development opportunities and training opportunities
- Stable and growing regional company environment
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and communicate effectively by speaking and hearing. The employee may occasionally be required to lift and/or move items weighing up to 25 pounds. Specific vision abilities required by the position include close vision, depth perception, and the ability to focus.
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.
Swyft Fiber is an Equal Opportunity Employer.
CableSouth Media III
Customer Success Advocate
Metairie, Louisiana
Added 3d ago201-500 employees
Job functions:
Remote (US)
Job Description
Department: Call Center
FLSA Classification: Full-Time/Non-Exempt
Reports To: Senior Director of Customer Experience
Location: Metairie, LA
Workplace Type: Hybrid / Remote
Position Summary
The Customer Success Advocate (CSA) is a Tier 2 Customer Success role responsible for resolving complex customer issues that require ownership beyond the initial frontline interaction.
Unlike a traditional Customer Service Representative, the CSA does not work an inbound call queue. Instead, the role manages customer escalations, closed-loop Customer Success processes, executive and leadership escalations, regulatory complaints, and other cases requiring research, coordination, follow-through, and direct customer contact.
The CSA serves as the single point of ownership for assigned cases from receipt through resolution. Advocates coordinate across internal teams, remove roadblocks, keep customers informed, and ensure each case reaches a clear and documented outcome.
Key Responsibilities
Customer Escalation Management
- Own escalated customer cases that cannot be resolved through standard Tier 1 processes.
- Research account history, previous interactions, billing activity, service issues, and operational dependencies to identify the cause of the customer’s concern.
- Take ownership of assigned cases from initial assignment through resolution.
- Proactively contact customers by phone, email, or other approved channels to provide updates and resolutions.
- Set clear expectations with customers when resolution requires additional research or coordination.
- Maintain consistent follow-up until the issue is resolved.
- Confirm resolution with the customer when appropriate.
- Identify repeat issues or process breakdowns that create unnecessary customer effort.
Closed-Loop Customer Success
- Manage assigned closed-loop Customer Success processes.
- Follow up directly with customers when feedback, surveys, escalations, or other indicators identify an unresolved issue or poor experience.
- Review the customer’s experience to determine what occurred and what action is needed.
- Coordinate corrective action with the appropriate internal teams.
- Communicate outcomes and next steps clearly to customers.
- Document customer feedback, findings, actions taken, and final resolution.
- Surface recurring customer pain points and process gaps to Customer Success leadership.
Regulatory and Formal Complaints
- Own the research and coordination required for Attorney General (AG), Federal Communications Commission (FCC), executive, and other formal customer complaints.
- Review customer records and available interaction history to develop an accurate understanding of the complaint.
- Build clear case timelines when necessary.
- Partner with leadership and appropriate departments to gather information and determine the appropriate resolution.
- Prepare factual and professional information needed to support formal complaint responses.
- Track deadlines and ensure complaints are addressed within established internal or regulatory timelines.
- Maintain complete documentation of complaint activity, customer communication, actions taken, and final resolution.
- Escalate potential compliance, legal, reputational, or customer-impact risks to the appropriate leadership team.
Cross-Functional Resolution
- Partner with Customer Service, Technical Support, Dispatch, Service Delivery, Billing, Collections, Field Operations, Sales, and other teams to resolve customer concerns.
- Coordinate cases involving multiple departments so customers do not have to navigate internal ownership themselves.
- Track commitments made by other teams and follow up until required actions are completed.
- Maintain ownership of the overall customer outcome even when another department owns an individual action.
- Escalate internal blockers when they affect the customer experience, regulatory deadlines, or expected resolution timeline.
Case Management and Documentation
- Maintain accurate and timely case notes.
- Document research, customer communication, internal coordination, actions taken, and resolution details.
- Ensure each active case has a clear next step, owner, and expected completion date.
- Prioritize cases based on urgency, customer impact, aging, and regulatory or leadership requirements.
- Follow established escalation and case-management procedures.
- Close cases only after required actions are completed and the outcome has been appropriately communicated or verified.
- Maintain documentation that allows another team member or leader to quickly understand the history and current status of a case.
Customer Advocacy and Process Improvement
- Represent the customer’s perspective when coordinating complex issues internally.
- Identify patterns and recurring issues across escalations and complaints.
- Surface process, policy, communication, system, or training gaps contributing to customer issues.
- Provide case examples and supporting information to Customer Success leadership for root-cause analysis.
- Recommend opportunities to reduce repeat contacts, escalations, and customer effort.
- Support special Customer Success initiatives, customer recovery efforts, and high-priority customer situations as assigned.
Role Scope
The Customer Success Advocate is a Tier 2 resolution role rather than an inbound customer service role.
The position:
- Does not take routine inbound customer service calls.
- Does not serve as regular overflow for the inbound CSR queue.
- Does not simply transfer escalated cases to another department.
- Does not close a case solely because another department has been notified.
- Does proactively contact customers when direct communication is required to investigate, update, resolve, or close a case.
- Does maintain responsibility for coordinating the overall customer outcome.
The primary expectation is ownership and resolution, not inbound transaction volume.
Required Qualifications
- Previous experience in customer service, customer success, customer advocacy, telecommunications support, or a related customer-facing role.
- Demonstrated ability to research and resolve complex customer issues.
- Strong written and verbal communication skills.
- Strong organizational and case-management skills.
- Ability to manage multiple open cases and competing priorities.
- Strong attention to detail and documentation skills.
- Ability to communicate professionally with customers experiencing recurring, complex, or high-impact issues.
- Ability to coordinate effectively across multiple departments.
- Ability to work independently and maintain ownership of assigned responsibilities.
- Sound judgment regarding issue severity, urgency, risk, and when leadership involvement is required.
Preferred Qualifications
- Experience in a Tier 2, escalation, retention, complaint-resolution, or customer advocacy role.
- Telecommunications, internet service provider, broadband, or utility experience.
- Experience handling executive-level or regulatory customer complaints.
- Experience researching complex customer issues using account, billing, service, order, and interaction history.
- Experience conducting root-cause analysis or identifying recurring customer-impacting issues.
Core Competencies
Case Ownership: Takes responsibility for assigned cases and follows them through resolution rather than relying on handoffs.
Customer Advocacy: Represents the customer’s needs while balancing company policies, operational requirements, and available solutions.
Problem Solving: Looks beyond the immediate customer concern to understand contributing factors and determine an appropriate path to resolution.
Follow-Through: Tracks commitments, next steps, and dependencies until required actions are completed.
Communication: Communicates complex situations clearly and professionally with customers, leaders, and internal partners.
Written Documentation: Produces clear, factual, and complete case notes, timelines, summaries, and complaint documentation.
Judgment: Recognizes urgency, customer impact, risk, and when additional leadership involvement is appropriate.
Cross-Functional Coordination: Works effectively across departments while maintaining ownership of the overall customer outcome.
De-escalation: Handles frustrated or dissatisfied customers professionally while keeping interactions focused on resolution.
Prioritization: Balances regulatory deadlines, executive escalations, customer impact, case aging, and routine workload appropriately.
Measures of Success
Because this is a non-inbound Tier 2 role, performance should focus on resolution, case ownership, quality, and timeliness rather than traditional inbound call-center productivity measures.
- Escalation resolution time
- Percentage of cases resolved within established SLA
- Closed-loop completion rate
- Aging of open cases
- Regulatory complaint response timeliness
- Customer follow-up completion rate
- Documentation accuracy and completeness
- Case reopen or repeat escalation rate
- Resolution confirmation rate
- Quality of complaint and escalation responses
- Identification of recurring customer-impacting issues
- Adherence to case-management and escalation processes
Traditional measures such as inbound calls handled per hour or inbound average handle time should not serve as primary performance measures for this position.
Work Schedule
- This is a full-time position with a variable work schedule based on business and operational needs.
- The position requires flexibility to work early mornings, evenings, weekends, holidays, and other non-standard hours as business and operational needs require.
- On-call participation is required as part of a rotating on-call schedule.
- Schedules may be adjusted based on customer service demands, project deadlines, emergency restoration efforts, operational needs, and other business requirements.
Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off and company holidays
- 401(k) retirement plan options with employer matching
- Professional development opportunities and training opportunities
- Stable and growing regional company environment
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and communicate effectively by speaking and hearing. The employee may occasionally be required to lift and/or move items weighing up to 25 pounds. Specific vision abilities required by the position include close vision, depth perception, and the ability to focus.
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.
Swyft Fiber is an Equal Opportunity Employer.
See All 9 Customer Success Jobs in Louisiana
Find roles in Louisiana that match your experience and apply in just a few clicks.
Find Customer Success JobsCustomer Success Jobs by City in Louisiana
Where Louisiana roles are concentrated, by current openings.
New Orleans
2 jobsHouma
1 jobCrowley
1 jobHarahan
1 jobMetairie
1 jobWinnfield
1 jobShreveport
1 jobNatchitoches
1 jobCustomer Success Job Market in Louisiana
A snapshot from current Louisiana openings, updated as new roles post.
Who's Hiring
What Louisiana Employers Look For
The qualifications that appear most often in customer success jobs across Louisiana.
- Bachelor's degree in business, communications, or a related field required
- Prior account management or client-facing experience in relevant Louisiana industries
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for technical and non-technical audiences
- Ability to manage multiple client accounts and meet quarterly retention targets
- Familiarity with SaaS products or enterprise software solutions preferred
Customer Success Jobs in Louisiana: Frequently Asked Questions
How do you become a customer success professional in Louisiana?
Customer success roles in Louisiana do not require a state-issued license or certification. Most employers look for a bachelor's degree in business, marketing, communications, or a related field, combined with demonstrated client-facing experience. Certifications such as those from the Customer Success Association can strengthen a candidacy. Louisiana employers in energy, healthcare technology, and financial services tend to prioritize candidates familiar with their specific industry's workflows and client base.
Which companies hire customer success professionals in Louisiana?
Employers hiring customer success professionals in Louisiana right now include Affordable Home Furnishings, Copado, and Smith+Nephew, based on current listings on Migrate Mate as of November 2026. Louisiana's concentration of energy companies, regional healthcare systems, and financial services firms makes it a consistent market for customer success roles tied to complex, high-value client relationships.
Which Louisiana cities have the most customer success jobs?
New Orleans, Houma, and Crowley have the most customer success openings in Louisiana. New Orleans drives demand through its growing technology and professional services sector, Baton Rouge reflects the concentration of energy companies and state-affiliated organizations headquartered there, and Shreveport's regional healthcare and financial institutions contribute a steady share of postings.
Are there remote customer success jobs in Louisiana?
Yes, and more than most fields, because customer success work is primarily communication and software-based rather than hands-on. About 100% of customer success openings tied to Louisiana are remote or hybrid as of November 2026, reflecting how broadly this role has shifted to distributed work. Onboarding specialist and account health manager positions tend to be the most consistently remote across Louisiana employers.
How can I get hired as a customer success professional in Louisiana with little or no experience?
The most realistic entry path is moving from a support or inside sales role into a junior customer success associate position, as Louisiana employers in SaaS and healthcare technology frequently post associate-level openings that accept candidates with strong service backgrounds rather than prior CS titles. Ochsner Health and regional fintech companies in Baton Rouge run structured onboarding programs that bring in associates from adjacent roles. A Salesforce certification or a documented record of client retention in any service context gives Louisiana applicants a meaningful edge in these entry-level screenings.
Where can I find and apply to customer success jobs in Louisiana?
You can find and apply to customer success jobs in Louisiana on Migrate Mate, which lists current openings from employers actively hiring in the state. Search the listings for roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 9 Customer Success Jobs in Louisiana
Find roles in Louisiana that match your experience and apply in just a few clicks.
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