Customer Service Management Jobs in Albuquerque, NM
Customer Service Management jobs in Albuquerque are concentrated in the Uptown corridor, Downtown, and the Journal Center business park, with strong demand across healthcare, retail, and financial services. Employers actively hiring include KBR, PNM, and Booz Allen Hamilton. Find a role that fits below and apply directly.
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About Sandia
Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:
- Challenging work with amazing impact that contributes to security, peace, and freedom worldwide
- Extraordinary co-workers
- Some of the best tools, equipment, and research facilities in the world
- Career advancement and enrichment opportunities
- Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)
- Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*
World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.gov
These benefits vary by job classification.
What Your Job Will Be Like
We are seeking an Electromechanical Technologist to join our Equipment Lifecycle Management Projects team.
On any given day, you may be called on to:
- Perform a variety of duties in support of technical activities related to equipment lifecycle management and associated infrastructure
- Support instrumentation, process mechanics, computer and PLC applications, testing and troubleshooting of systems, including building systems
- Collect and analyze data
- Manage a high volume of variable requests from equipment owners, lab owners, and building residents
Due to the nature of the work, the selected applicant must be able to work onsite.
Salary Range
$74,700 - $144,400
- Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.
Qualifications We Require
- High school diploma, plus five (5) or more years of directly related experience
- Journeyman electrical background or electrical apprenticeship
- Experience in Power Source Technologies, Neutron Generators or Energetics equipment or facilities, infrastructure, and processes
- Experience in equipment installation and utility requirements
- Experience programming PLCs using ladder logic, preferably on Allen-Bradley or similar systems
- Experience and demonstrated skill investigating problems affecting systems and equipment, and recommending and implementing solutions
- Experience in facilities management and or construction management
- Ability to work independently and team with a group of people who have diverse skill sets and can deliver to their customers with excellence
- Strong organizational, interpersonal, and written/oral communication skills
Qualifications We Desire
Provides ES&H, Safeguards & Security, Training and Facilities support to all Center 2700 operations. Support includes the implementation of ES&H, Safeguards & Security and Training requirements. Department 2733 provides competent staff that can give technical guidance on issues which include safety engineering, waste management, facilities, environmental engineering, industrial hygiene, and safeguards & security. The department provides daily line support for the anticipation, recognition, and control of security and ES&H hazards, which could delay our mission success, harm our employees or our environment, or be a threat to national security.
About Our Team
Provides ES&H, Safeguards & Security, Training and Facilities support to all Center 2700 operations. Support includes the implementation of ES&H, Safeguards & Security and Training requirements. Department 2733 provides competent staff that can give technical guidance on issues which include safety engineering, waste management, facilities, environmental engineering, industrial hygiene, and safeguards & security. The department provides daily line support for the anticipation, recognition, and control of security and ES&H hazards, which could delay our mission success, harm our employees or our environment, or be a threat to national security.
Posting Duration
This posting will be open for application submissions for a minimum of three (3) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time.
Security Clearance
Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.
Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.
EEO
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.
NNSA Requirements for MedPEDs
If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.
If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.
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Who's Hiring


Top Industries Hiring
- Consulting & Professional Services
- Aerospace & Defense
- Government & Public Sector
- Non-Profit & Social Services
- Healthcare & Medical Services
Customer Service Management Jobs in Albuquerque: Frequently Asked Questions
How do I get a customer service management job in Albuquerque?
Focus your search on Albuquerque's healthcare networks, large retail operations along Uptown and Cottonwood, and the financial services firms clustered near Journal Center and Downtown. Employers here respond well to candidates who can demonstrate experience managing multilingual or bilingual teams, given the city's significant Spanish-speaking customer base. Highlighting measurable team performance improvements and familiarity with call center or patient-facing environments gives you a clear edge in this market.
Which companies hire customer service managements in Albuquerque?
Albuquerque customer service management roles are posted by KBR, PNM, and Booz Allen Hamilton and others right now, based on current listings on Migrate Mate as of July 2026. The local market includes a mix of large regional healthcare systems, national retailers with Albuquerque operations, and utility and telecom companies that maintain sizable customer support teams in the city.
Are there remote customer service management jobs in Albuquerque?
Yes, though availability depends heavily on the role: fully remote positions are more common for analytics-focused or administrative customer service management work than for roles requiring direct floor supervision. About 13% of customer service management openings tied to Albuquerque are remote or hybrid as of July 2026, reflecting broader national trends in the field. In Albuquerque specifically, telecom and insurance employers tend to offer the most remote-eligible management positions.
How can I get a customer service management job in Albuquerque with little or no experience?
The most realistic path is moving up from a senior representative or team lead role within one of Albuquerque's large call center or retail operations, where internal promotion into management is common. Healthcare systems like Presbyterian and UNM Health regularly hire entry-level supervisors with strong customer-facing backgrounds, and local contact centers often prefer to promote from within rather than hire externally. Building experience with scheduling, coaching, and performance reporting, even in an acting or interim capacity, is what local employers look for before offering a full management title.
Which industries hire the most customer service managements in Albuquerque?
The sectors hiring the most customer service managements in Albuquerque are Consulting & Professional Services, Aerospace & Defense, and Government & Public Sector, based on current listings on Migrate Mate as of July 2026. Albuquerque's economy anchors around healthcare, government services, and retail, all of which rely on structured customer service teams and require experienced managers to oversee them at scale.
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