Customer Service Management Jobs in New Mexico
Customer Service Management jobs in New Mexico are concentrated in Albuquerque, Santa Fe, and Las Cruces, where retail, healthcare, and telecommunications employers maintain their largest operations in the state. Companies such as Presbyterian Healthcare Services, Comcast, and Walmart have an established hiring presence across New Mexico and consistently seek managers at both team lead and senior director levels. Call center oversight, client retention, and multichannel support leadership are among the most in-demand specialties for the role in the state. See the openings below and apply to the ones that match your experience.
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Description
Summary:
Under the supervision of the Health Information Management Director and/or designee, maintains health record integrity through proper chart completion processes. Assures all information received in the processing of the chart is held completely confidential. Processes and files Birth Certificates accurately and timely. Performs Release of Information is processed within the guidelines set by all regulatory entities. This list is not intended to be a complete list of duties performed in the Medical Records Technician portion of the Health Information Management Department. This description is not intended to be a complete list of duties. Other duties may be assigned.
Responsibilities:
- Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
- Maintains required core competencies.
- Complies with set Policies and Procedures (i.e. name tag, dress code, parking, smoking, etc.)
- Using electronic system and portions of the record which remain in paper form, assures the medical record is accurate and complete.
- Demonstrates the ability to retrieve the medical record whether paper or electronic.
- Demonstrates knowledge in the rules and regulations concerning Release of Information.
- Turns Release of Information request around in the stated time frame.
- Locates paper portion of the medical record when presence of that record is required outside the HIM Department.
- Demonstrates ability to apply analytical skills and be an independent thinker.
- Has the ability to file Birth Certificates according to procedure outlined by the State of New Mexico with a 98% accuracy.
- Files Birth Certificates in the time frame required by the State.
- Files Paternity Papers in the fashion outlined by the State of New Mexico.
- Demonstrates the ability to track incomplete charts, generate reminder letters, and identify possible suspensions on a weekly basis.
- Demonstrates the ability to learn and adapt to change in department function, management style or routines.
- Able to deal with frustrations in an appropriate manner.
- Shows maturity of accountability of job performance.
- Performs all other clerical tasks, as needed.
Requirements:
Education
- High School diploma or equivalent.
Experience
- None
Licenses, Registrations, or Certifications
- Current American Heart – Basic Life Support (BLS) card.
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
Description
Summary:
Under the supervision of the Health Information Management Director and/or designee, maintains health record integrity through proper chart completion processes. Assures all information received in the processing of the chart is held completely confidential. Processes and files Birth Certificates accurately and timely. Performs Release of Information is processed within the guidelines set by all regulatory entities. This list is not intended to be a complete list of duties performed in the Medical Records Technician portion of the Health Information Management Department. This description is not intended to be a complete list of duties. Other duties may be assigned.
Responsibilities:
- Demonstrates knowledge and skills necessary to provide services based on the physical, psychosocial, educational, safety, and other related criteria appropriate population in his/her assigned area
- Maintains required core competencies.
- Complies with set Policies and Procedures (i.e. name tag, dress code, parking, smoking, etc.)
- Using electronic system and portions of the record which remain in paper form, assures the medical record is accurate and complete.
- Demonstrates the ability to retrieve the medical record whether paper or electronic.
- Demonstrates knowledge in the rules and regulations concerning Release of Information.
- Turns Release of Information request around in the stated time frame.
- Locates paper portion of the medical record when presence of that record is required outside the HIM Department.
- Demonstrates ability to apply analytical skills and be an independent thinker.
- Has the ability to file Birth Certificates according to procedure outlined by the State of New Mexico with a 98% accuracy.
- Files Birth Certificates in the time frame required by the State.
- Files Paternity Papers in the fashion outlined by the State of New Mexico.
- Demonstrates the ability to track incomplete charts, generate reminder letters, and identify possible suspensions on a weekly basis.
- Demonstrates the ability to learn and adapt to change in department function, management style or routines.
- Able to deal with frustrations in an appropriate manner.
- Shows maturity of accountability of job performance.
- Performs all other clerical tasks, as needed.
Requirements:
Education
- High School diploma or equivalent.
Experience
- None
Licenses, Registrations, or Certifications
- Current American Heart – Basic Life Support (BLS) card.
Work Schedule:
8AM - 5PM Monday-Friday
Work Type:
Full Time
See All 92 Customer Service Management Jobs in New Mexico
Find roles in New Mexico that match your experience and apply in just a few clicks.
Find JobsCustomer Service Management Jobs by City in New Mexico
Where New Mexico roles are concentrated, by current openings.
Customer Service Management Job Market in New Mexico
A snapshot from current New Mexico openings, updated as new roles post.
Who's Hiring
- CHRISTUS Health13
- Enterprise Mobility6
- Los Alamos National Laboratory6
- KBR4
- PNM4
Top Industries Hiring
- Healthcare & Medical Services12
- Consulting & Professional Services4
- Education1
- Aerospace & Defense1
- Government & Public Sector1
What New Mexico Employers Look For
The qualifications that appear most often in customer service management jobs across New Mexico.
- Minimum three to five years of customer service supervisory or management experience required
- Bachelor's degree in business administration, communications, or a related field preferred
- Demonstrated ability to lead, coach, and performance-manage teams of ten or more representatives
- Proficiency with CRM platforms such as Salesforce, Zendesk, or similar tools
- Strong experience with KPI tracking, reporting, and continuous process improvement initiatives
- Bilingual English and Spanish communication skills valued given New Mexico's customer base
Customer Service Management Jobs in New Mexico: Frequently Asked Questions
How do you become a customer service management in New Mexico?
Most New Mexico employers require a combination of a bachelor's degree in business, communications, or a related field alongside several years of progressive customer service experience. No state-issued license is required for customer service management roles in New Mexico. Candidates typically advance from frontline representative or team lead positions, and earning a certification such as the Customer Service Institute of America's CSSA credential can strengthen an application significantly.
Which companies hire customer service managements in New Mexico?
Companies currently hiring customer service managements in New Mexico include CHRISTUS Health, Enterprise Mobility, and Los Alamos National Laboratory, per current listings on Migrate Mate as of July 2026. New Mexico's mix of large healthcare systems, utility providers, and regional retail chains means steady demand for managers who can oversee both in-person and remote support teams.
Which New Mexico cities have the most customer service management jobs?
Albuquerque, Santa Fe, and Los Alamos account for the most customer service management openings in New Mexico. Albuquerque drives the bulk of demand as the state's largest metro, home to major call centers, healthcare networks, and corporate regional offices, while Santa Fe and Las Cruces generate openings through state government agencies, tourism-related hospitality businesses, and growing retail corridors.
Are there remote customer service management jobs in New Mexico?
Yes, and more than many comparable management fields, since customer service management work is largely desk-based and communication-driven. About 17% of customer service management openings tied to New Mexico are remote or hybrid as of July 2026, reflecting the role's strong fit for distributed team oversight. Fully remote positions tend to concentrate in call center director and client success management functions rather than retail or on-site operations roles.
How can I get hired as a customer service management in New Mexico with little or no experience?
The most realistic entry path is moving into a team lead or shift supervisor role at a large New Mexico employer such as Presbyterian Healthcare Services, a regional Comcast service center, or a major Albuquerque-area retail operation. From there, internal promotion to management is common. Pursuing a Customer Service Institute of America certification or completing a business administration associate program at Central New Mexico Community College also strengthens candidates who lack direct management tenure.
Where can I find and apply to customer service management jobs in New Mexico?
You can find and apply to customer service management jobs in New Mexico on Migrate Mate, which lists current openings across the state. Search for roles that match your experience level and location preference, then apply directly to the positions that fit.
See All 92 Customer Service Management Jobs in New Mexico
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