Customer Service Management Jobs in Texas
Customer Service Management jobs in Texas are in strong demand, with active hiring concentrated in retail, financial services, healthcare, and telecommunications sectors and openings at every level from team lead through senior director. Houston, Dallas, and San Antonio anchor most of the hiring, where major employers such as AT&T, USAA, and H-E-B maintain large customer operations. The most sought-after specialties in the state include contact center management, client success leadership, and operations-focused service roles. Find a role that fits below and apply directly.
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Showing 5 of 5,788+ Customer Service Management jobs
ABOUT THIS POSITION
At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
WHAT YOU´LL DO
Overview
Henkel Chemical Management (HCM) provides on-site support to customers nationwide. Our programs offer engineering support, logistics, environmental compliance, customer service, continuous improvement, troubleshooting, and general account management. HCM supports business development and leads the implementation of new client accounts, while playing a key role in financial performance.
Position Purpose
The Site Coordinator is responsible for:
- Fulfilling contractual obligations (e.g., cost savings, delivery, quality, reporting)
- Acting as the primary liaison with client personnel
- Leading and delegating continuous improvement initiatives
- Supporting client stakeholders including EHS, Purchasing, and end-users
- Serving as a technical resource and promoting chemical solutions beneficial to the client
Key Responsibilities
- Client Account Management
- Build and maintain strong relationships with client personnel while providing daily customer service and troubleshooting.
- Provide daily customer service and troubleshooting.
- Represent Henkel in client meetings to support client projects, material expedites and service resolutions.
- Lead cost savings and process improvement initiatives.
- Oversee and audit on-site Tier II suppliers including sales, service, and technical support.
- Provide technical support and participate in chemical-related decisions Supplier Management.
- Oversee and Assist EHS teams in chemical approval processes, review, and procurement while in compliance with safety regulations.
WHAT MAKES YOU A GOOD FIT
- Associates degree or higher in Chemistry, Operations, or equivalent experience.
- At least 2 years in a manufacturing environment (engineering, technical sales, or operations).
- Strong communication, interpersonal, and documentation skills.
- Proficient in Microsoft Office applications.
- This is an onsite position. Selected candidate is required to be onsite at our customer facility in San Antonio, TX during working hours.
SOME BENEFITS OF JOINING HENKEL
- Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
- Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
- Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
- Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
- Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
The salary range for this role is $60,000.00 and $65,000.00. This range represents the good-faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
ABOUT THIS POSITION
At Henkel, you’ll be part of an organization that’s shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, ‘all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you’ll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit – where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
WHAT YOU´LL DO
Overview
Henkel Chemical Management (HCM) provides on-site support to customers nationwide. Our programs offer engineering support, logistics, environmental compliance, customer service, continuous improvement, troubleshooting, and general account management. HCM supports business development and leads the implementation of new client accounts, while playing a key role in financial performance.
Position Purpose
The Site Coordinator is responsible for:
- Fulfilling contractual obligations (e.g., cost savings, delivery, quality, reporting)
- Acting as the primary liaison with client personnel
- Leading and delegating continuous improvement initiatives
- Supporting client stakeholders including EHS, Purchasing, and end-users
- Serving as a technical resource and promoting chemical solutions beneficial to the client
Key Responsibilities
- Client Account Management
- Build and maintain strong relationships with client personnel while providing daily customer service and troubleshooting.
- Provide daily customer service and troubleshooting.
- Represent Henkel in client meetings to support client projects, material expedites and service resolutions.
- Lead cost savings and process improvement initiatives.
- Oversee and audit on-site Tier II suppliers including sales, service, and technical support.
- Provide technical support and participate in chemical-related decisions Supplier Management.
- Oversee and Assist EHS teams in chemical approval processes, review, and procurement while in compliance with safety regulations.
WHAT MAKES YOU A GOOD FIT
- Associates degree or higher in Chemistry, Operations, or equivalent experience.
- At least 2 years in a manufacturing environment (engineering, technical sales, or operations).
- Strong communication, interpersonal, and documentation skills.
- Proficient in Microsoft Office applications.
- This is an onsite position. Selected candidate is required to be onsite at our customer facility in San Antonio, TX during working hours.
SOME BENEFITS OF JOINING HENKEL
- Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
- Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
- Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
- Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
- Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
The salary range for this role is $60,000.00 and $65,000.00. This range represents the good-faith minimum and maximum wages the Company reasonably expects to offer for this role at the time of posting. In addition to base salary, this position may be eligible for incentive pay or other forms of compensation, as applicable. The Company also offers a comprehensive benefits package as described above. Actual compensation will be based on factors such as the candidate’s skills, experience, education, training, and work location. This posting is intended to comply with all applicable state and local pay transparency laws.
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
See All 5,788+ Customer Service Management Jobs in Texas
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Find JobsCustomer Service Management Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Service Management Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- State Farm731
- AutoZone222
- GameStop218
- Dollar General217
- Wendy's212
Top Industries Hiring
- Retail1,372
- Insurance843
- Food & Beverage661
- Technology & Software435
- Banking & Financial Services362
What Texas Employers Look For
The qualifications that appear most often in customer service management jobs across Texas.
- Three or more years of experience leading customer service teams in a supervisory capacity
- Proven ability to manage KPIs such as CSAT, FCR, and average handle time
- Experience with CRM platforms including Salesforce, Zendesk, or ServiceNow
- Bachelor's degree in business, communications, or a closely related field preferred
- Strong conflict resolution skills and experience handling escalated customer situations
- Familiarity with workforce management tools and scheduling software for large teams
Customer Service Management Jobs in Texas: Frequently Asked Questions
How do you become a customer service management in Texas?
Customer service management is not a state-licensed role in Texas, so there is no required Texas board exam or registration. Most employers look for candidates with a bachelor's degree in business, communications, or a related field, combined with hands-on supervisory experience in a customer-facing environment. Earning certifications such as the HDI Customer Service Representative or a Certified Customer Experience Professional credential strengthens applications at larger Texas employers considerably.
How much do customer service managements make in Texas?
Customer service managements in Texas earn a median of about $64,940 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $43,320 for the lowest 10% to over $103,540 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer service managements in Texas?
Employers hiring customer service managements in Texas right now include State Farm, AutoZone, and GameStop, based on current listings on Migrate Mate as of June 2026. Texas's concentration of corporate headquarters, large insurance carriers, and regional bank operations means consistent year-round demand for managers who can lead high-volume service teams.
Which Texas cities have the most customer service management jobs?
Houston, Dallas, and Austin account for the largest share of customer service management openings in Texas. Houston's energy, healthcare, and logistics sectors drive consistent demand there, Dallas attracts financial services and telecommunications employers with major corporate operations, and San Antonio's large military-affiliated population and USAA headquarters make it a significant hub for insurance and financial customer service leadership roles.
Are there remote customer service management jobs in Texas?
Yes, and more than many management fields, since customer service management translates well to distributed and contact-center environments. About 5% of customer service management openings tied to Texas are remote or hybrid as of June 2026, reflecting how broadly Texas employers have adopted flexible models. Roles overseeing digital support channels, chat operations, and remote agent teams are the most commonly offered on a fully remote basis.
How can I get hired as a customer service management in Texas with little or no experience?
The most realistic entry path is moving into a team lead or supervisor role from a senior individual-contributor position in customer support or retail operations. Large Texas employers such as H-E-B, AT&T, and USAA regularly promote internally and run structured leadership development programs for high-performing front-line staff. Applying for assistant manager or shift supervisor titles at Texas contact centers or regional retail operations gives you the direct supervisory experience that hiring managers require at the management level.
Where can I find and apply to customer service management jobs in Texas?
You can find and apply to customer service management jobs in Texas on Migrate Mate, which lists current openings tied to Texas employers. Search the available roles, find ones that match your experience and preferred location, and apply directly to the ones that fit.
See All 5,788+ Customer Service Management Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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