Customer Service Representative Jobs in Ontario, CA

Join Farmers Insurance as a Customer Service Representative and become the friendly, knowledgeable voice clients rely on. In this role, you'll help customers manage their policies, answer questions, and ensure they feel confident and protected every step of the way.

This is a great opportunity for someone who enjoys helping people, solving problems, and being part of a supportive, team-oriented environment.

Salary Range: $40,000.00 - $70,000.00 per year

Annual Base Salary + Commission

• .Licenses required, assistance available.
• Bilingual, fluent in both English and Spanish is beneficial.
• Strong verbal and written communication skills
• Ability to remain calm and professional in challenging situations
• Strong problem-solving and multitasking abilities

• Assist clients with policy questions, billing inquiries, and coverage updates
• Process policy changes, renewals, and documentation accurately
• Support claims inquiries and provide guidance through the process
• Identify opportunities to recommend additional coverage when appropriate

Farmers Insurance Agency - Oscar Castaneda is dedicated to providing robust insurance solutions tailored to our clients’ unique needs. With a dynamic and energetic team, we foster a culture of integrity and excellence, ensuring clients feel secure and valued. Our agency prides itself on delivering exceptional customer service and expertise, standing out in the insurance industry. Join us in our mission to protect futures and empower communities through innovative insurance products and personalized care.