Customer Solutions Engineer Jobs in Ohio

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

This is a remote position.

Job Summary:

As a Machine Vision Solutions Engineer, you will lead the installation, integration, and support of advanced industrial systems, including machine vision systems, RFID solutions, and emerging automation technologies. This role requires a highly skilled, customer-facing professional with strong technical expertise in electrical, mechanical, and networking systems. You will serve as a subject matter expert and ensure successful deployments in fast-paced, high-demand environments. Responsible for developing and managing complex projects across multiple locations.

Key Responsibilities

System Installation & Integration:

• Lead installation, setup, and configuration of advanced systems such as machine vision tunnels, RFID systems, conveyors, and robotics.

Technical Leadership:

• Provide expert guidance on installation best practices, system calibration, and troubleshooting.
• Mentor and train junior technicians and customer teams on system operation and maintenance.

Customer Engagement:

• Act as the primary technical contact during installations, ensuring clear communication and exceptional customer service.
• Conduct site assessments to verify infrastructure readiness (power, networking, environmental conditions).

Troubleshooting & Support:

• Diagnose and resolve complex technical issues during and after installation.
• Perform preventive maintenance and create detailed service reports.

Documentation & Compliance:

• Develop and maintain installation guides, wiring diagrams, and calibration reports.
• Ensure compliance with safety standards (Lockout-Tagout, Hazmat, Industrial Safety).

Qualifications

• Technical four-year degree, but experience in lieu of degree will be considered.
• 5+ years in field service or installation roles, with advanced experience in: Machine vision systems (Cognex, Keyence, Basler, Matrox, Teledyne/FLIR).
• Time management and ability to meet deadlines.
• Strong organizational skills and ability to multitask.
• Problem-solving and decision making.
• Proactivity and self-direction.
• Demonstrated proficiency in Microsoft Suite, specifically Outlook, Word, Excel, and Teams.
• This list is not exhaustive or complete. While it represents the primary job functions, many related skills will need to be provided at various times based on the specifics of the project.
• Travel may be required for company events, training, and customer visits.

TYPICAL PERFORMANCE TARGETS

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
• INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
• Read and interpret documents, procedure manuals, and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION

• Role does not require supervision of direct and indirect reports, however you may be responsible for delegating work on large projects to other project resources.

DECISION MAKING & REASONING

• Able to take accountability and responsibility for business target delivery and decision-making.

WORKING RELATIONSHIPS

• Assigned Sales Team
• Sr. Solutions Consultant
• Director Solutions and Services

Physical Requirements

Activity Amount of Time

• None
• Under 1/3
• 1/3 to 2/3

• Over 2/3

• Stand X

• Walk X
• Sit X
• Use hands to finger, handle, or feel X
• Reach with hands and arms X
• Climb or balance X
• Stoop, kneel, crouch, or crawl X
• Talk or hear X
• Lift Up to 25lbs X

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.