Customer Solutions Engineer Jobs in New York
Customer Solutions Engineer jobs in New York represent one of the most active markets in the country, with strong demand concentrated in enterprise software, financial technology, and cloud infrastructure across experience levels from junior to principal. The heaviest hiring happens in New York City, with secondary activity in Albany and Buffalo, where companies like IBM, Salesforce, and Microsoft maintain significant operations. The most sought-after specializations include API integration, SaaS onboarding, and pre-sales technical consulting. Find a role that fits below and apply directly.
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Showing 5 of 17+ Customer Solutions Engineer jobs
DESCRIPTION
AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions. As a CSM, you are a thought leader with a strategic, business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.
In this role, you will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives across the diverse portfolio of businesses, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.
At AWS we value critical thinking, self-motivation, and ability to thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.
Key job responsibilities
- Execute a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team.
- Demonstrate excellent customer engagement skills and develop long term relationships based on excellence.
- Maintain a broad and in-depth knowledge and understanding of existing and developing technologies, to unlock opportunities for customers.
- Accelerate customer adoption through education and enablement.
- Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations.
- Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey.
- Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends.
About the team
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t do.
BASIC QUALIFICATIONS
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in customer-facing roles
PREFERRED QUALIFICATIONS
- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
- Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 144,500.00 - 195,400.00 USD annually
DESCRIPTION
AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions. As a CSM, you are a thought leader with a strategic, business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.
In this role, you will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives across the diverse portfolio of businesses, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.
At AWS we value critical thinking, self-motivation, and ability to thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.
Key job responsibilities
- Execute a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team.
- Demonstrate excellent customer engagement skills and develop long term relationships based on excellence.
- Maintain a broad and in-depth knowledge and understanding of existing and developing technologies, to unlock opportunities for customers.
- Accelerate customer adoption through education and enablement.
- Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations.
- Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey.
- Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends.
About the team
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t do.
BASIC QUALIFICATIONS
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in customer-facing roles
PREFERRED QUALIFICATIONS
- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
- Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 144,500.00 - 195,400.00 USD annually
See All 17 Customer Solutions Engineer Jobs in New York
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Find JobsCustomer Solutions Engineer Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Solutions Engineer Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Science & Research
- Chemicals & Materials
- Electronics & Hardware
- Distribution & Wholesale
What New York Employers Look For
The qualifications that appear most often in customer solutions engineer jobs across New York.
- Bachelor's degree in computer science, engineering, or a closely related technical field
- Hands-on experience with SaaS platforms, APIs, or enterprise software implementations
- Proven ability to deliver technical product demonstrations to non-technical stakeholders
- Strong troubleshooting skills across cloud infrastructure, integrations, or customer-facing systems
- Experience working cross-functionally with sales, product, and engineering teams
- Familiarity with CRM tools such as Salesforce and ticketing systems like Jira or Zendesk
Customer Solutions Engineer Jobs in New York: Frequently Asked Questions
How do you become a customer solutions engineer in New York?
Most customer solutions engineer roles in New York require a bachelor's degree in computer science, information technology, or engineering, followed by hands-on technical experience in a customer-facing or implementation role. New York does not require a state-issued license for this position. Candidates strengthen their candidacy through vendor certifications from AWS, Salesforce, or Google Cloud, which are heavily emphasized by New York's large enterprise and financial technology employers.
Which companies hire customer solutions engineers in New York?
Employers hiring customer solutions engineers in New York right now include Google, Amazon Web Services, and ITRS, based on current listings on Migrate Mate as of August 2026. New York City's dense concentration of financial services firms, media companies, and enterprise software vendors makes it one of the most consistent sources of customer solutions engineer demand in the country.
Which New York cities have the most customer solutions engineer jobs?
New York, Corning, and Blauvelt are the New York cities with the most customer solutions engineer openings. New York City drives the majority of demand through its concentration of fintech firms, global banks, and enterprise software companies, while Albany and Buffalo contribute openings through state government technology contracts and regional mid-market employers with established technical sales and support operations.
Are there remote customer solutions engineer jobs in New York?
Yes, and more than most fields. About 50% of customer solutions engineer openings tied to New York are remote or hybrid as of August 2026, reflecting how much of the role involves video-based product demos, written technical documentation, and digital onboarding calls. The parts most likely to remain on-site are enterprise kickoff meetings and hands-on implementation sessions for large New York City clients.
How can I get hired as a customer solutions engineer in New York with little or no experience?
The most realistic entry path is moving from a technical support or implementation specialist role at a New York-based SaaS or fintech company, where you build the product knowledge and customer communication skills the role demands. Companies like IBM and Salesforce run associate solutions engineer programs in New York that are designed for recent graduates. A portfolio demonstrating API work, a Salesforce Administrator certification, or an AWS Cloud Practitioner credential gives candidates a measurable edge when applying without direct solutions engineering experience.
Where can I find and apply to customer solutions engineer jobs in New York?
You can find and apply to customer solutions engineer jobs in New York on Migrate Mate, which lists current openings from employers actively hiring in the state. Find roles that fit your experience and location and apply directly to each one.
See All 17 Customer Solutions Engineer Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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