Customer Solutions Engineer Jobs in Florida
Customer Solutions Engineer jobs in Florida are in strong and steady demand, with openings concentrated in enterprise software, cybersecurity, cloud infrastructure, and financial technology across a workforce that ranges from associate-level to principal and architect tiers. Miami, Tampa, and Orlando anchor most of the hiring, where established employers like Cisco, IBM, and Salesforce maintain significant Florida operations and regularly bring on customer solutions engineers. The most sought-after specialties in Florida right now are cloud platform integration, SaaS onboarding, and pre-sales technical consulting. Find a role that fits below and apply directly.
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Fortune 500 company seeking future business leaders to help foster growth, efficiency and innovation as a Sales & Marketing – Leadership Development Associate (LDA). The primary responsibilities for the Associate will include interacting with CSX customers, responding to questions/concerns about shipments and the service CSX is providing. Serves as customer advocate within the organization. Researches and resolves customer issues and monitors progress. Communicates progress on service recovery and problem resolution to appropriate CSX business partners and the customer proactively. Documents service issues and provides written and oral responses to customers. Communicates tactical service plan changes to key and assigned customers ensuring the impact of changes are accurately and appropriately communicated.
About the Leadership Development Program
The CSX Leadership Development Program is an 18-month professional development experience designed to provide associates with meaningful exposure to CSX operations, business functions, and leadership. Through a combination of structured learning, training opportunities, mentorship, field experiences, networking events, and collaborative development activities, associates gain a broad understanding of the railroad industry while building the skills needed to succeed in a dynamic business environment.
Throughout the program, associates will strengthen their leadership capabilities, expand their business acumen, and develop professional competencies that support long-term career growth. By the conclusion of the program, participants will be equipped with the knowledge, experience, and confidence to influence decisions, drive innovation, and contribute strategically to CSX's continued success.
Please Note: The CSX Leadership Development Program is expected to begin in June 2027 . Early-start opportunities may be available for candidates who graduate prior to the official program start date.
Primary Activities and Responsibilities
- Respond to inbound web inquiries and phone calls from customers, interpreting car movement records and identifying problems.
- Document and coordinate the resolution of service issues utilizing Salesforce and working with Customer Service analysts, field operations, and others to escalate recurring service issues.
- Provide consistent and timely information to customers regarding the actions being taken to resolve service issues.
- Communicate with assigned or key customers regarding curfews, holiday plans, derailments, etc. in a proactive manner.
- Review service metrics for assigned or key accounts and develop comprehensive plans to address recurring service problems.
- Coordinate/communicate with Service Design, Customer Accounting, and Sales and Marketing on issues affecting assigned or key customers. Miscellaneous activities and responsibilities as assigned by manager
Minimum Qualifications
- Bachelor’s Degree/4-year degree in Business Administration, Business Management, Information Science, Engineering, Mathematics, Statistics, Economics, Computer Science. Required to be completed prior to start date with a GPA of at least 3.0 (based on a 4-point scale) overall
Preferred Qualifications
- Graduate Degree completed prior to start date
- One or more years of work experience
- Grade point average of 3.5 or higher (based on a 4-point scale) in the related major field of study for your highest degree
Knowledge and Skills:
- Ability to deliver presentations to senior level audiences
- Ability to analyze complex business issues and make sound business decisions
- Strong oral and written communication skills
- Microsoft Office skills
- Knowledge of corporate financial principles and practices
Knowledge and Skills:
- Ability to deliver presentations to senior level audiences
- Ability to analyze complex business issues and make sound business decisions
- Strong oral and written communication skills
- Microsoft Office skills
- Knowledge of corporate financial principles and practices
Job Requirements
- Work inside an office environment
- Work hours may vary in length and schedule (may include a non-standard work week)
Job Summary
Fortune 500 company seeking future business leaders to help foster growth, efficiency and innovation as a Sales & Marketing – Leadership Development Associate (LDA). The primary responsibilities for the Associate will include interacting with CSX customers, responding to questions/concerns about shipments and the service CSX is providing. Serves as customer advocate within the organization. Researches and resolves customer issues and monitors progress. Communicates progress on service recovery and problem resolution to appropriate CSX business partners and the customer proactively. Documents service issues and provides written and oral responses to customers. Communicates tactical service plan changes to key and assigned customers ensuring the impact of changes are accurately and appropriately communicated.
About the Leadership Development Program
The CSX Leadership Development Program is an 18-month professional development experience designed to provide associates with meaningful exposure to CSX operations, business functions, and leadership. Through a combination of structured learning, training opportunities, mentorship, field experiences, networking events, and collaborative development activities, associates gain a broad understanding of the railroad industry while building the skills needed to succeed in a dynamic business environment.
Throughout the program, associates will strengthen their leadership capabilities, expand their business acumen, and develop professional competencies that support long-term career growth. By the conclusion of the program, participants will be equipped with the knowledge, experience, and confidence to influence decisions, drive innovation, and contribute strategically to CSX's continued success.
Please Note: The CSX Leadership Development Program is expected to begin in June 2027 . Early-start opportunities may be available for candidates who graduate prior to the official program start date.
Primary Activities and Responsibilities
- Respond to inbound web inquiries and phone calls from customers, interpreting car movement records and identifying problems.
- Document and coordinate the resolution of service issues utilizing Salesforce and working with Customer Service analysts, field operations, and others to escalate recurring service issues.
- Provide consistent and timely information to customers regarding the actions being taken to resolve service issues.
- Communicate with assigned or key customers regarding curfews, holiday plans, derailments, etc. in a proactive manner.
- Review service metrics for assigned or key accounts and develop comprehensive plans to address recurring service problems.
- Coordinate/communicate with Service Design, Customer Accounting, and Sales and Marketing on issues affecting assigned or key customers. Miscellaneous activities and responsibilities as assigned by manager
Minimum Qualifications
- Bachelor’s Degree/4-year degree in Business Administration, Business Management, Information Science, Engineering, Mathematics, Statistics, Economics, Computer Science. Required to be completed prior to start date with a GPA of at least 3.0 (based on a 4-point scale) overall
Preferred Qualifications
- Graduate Degree completed prior to start date
- One or more years of work experience
- Grade point average of 3.5 or higher (based on a 4-point scale) in the related major field of study for your highest degree
Knowledge and Skills:
- Ability to deliver presentations to senior level audiences
- Ability to analyze complex business issues and make sound business decisions
- Strong oral and written communication skills
- Microsoft Office skills
- Knowledge of corporate financial principles and practices
Knowledge and Skills:
- Ability to deliver presentations to senior level audiences
- Ability to analyze complex business issues and make sound business decisions
- Strong oral and written communication skills
- Microsoft Office skills
- Knowledge of corporate financial principles and practices
Job Requirements
- Work inside an office environment
- Work hours may vary in length and schedule (may include a non-standard work week)
See All 5 Customer Solutions Engineer Jobs in Florida
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Find JobsCustomer Solutions Engineer Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Solutions Engineer Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
What Florida Employers Look For
The qualifications that appear most often in customer solutions engineer jobs across Florida.
- Bachelor's degree in computer science, engineering, or a related technical field
- Hands-on experience with SaaS, cloud platforms, or enterprise software implementation
- Proven ability to translate complex technical concepts for non-technical stakeholders
- Proficiency in CRM tools such as Salesforce and familiarity with API integrations
- Strong presentation and customer-facing communication skills in a sales or post-sales context
- Relevant vendor certifications such as AWS, Google Cloud, or Salesforce Administrator
Customer Solutions Engineer Jobs in Florida: Frequently Asked Questions
How do you become a customer solutions engineer in Florida?
Most customer solutions engineer roles in Florida require a bachelor's degree in computer science, information systems, or engineering, followed by hands-on experience in a technical support, implementation, or pre-sales role. Florida does not require a state-issued license for this position. Employers in the state's major tech corridors, particularly in Miami's Brickell tech district and Tampa's Westshore business hub, typically look for vendor certifications from AWS, Salesforce, or Google Cloud alongside demonstrated customer-facing experience.
Which companies hire customer solutions engineers in Florida?
Employers hiring customer solutions engineers in Florida right now include Spectrum, CSX, and Watsco, based on current listings on Migrate Mate as of September 2026. Florida's concentration of fintech firms, healthcare technology companies, and regional headquarters for national enterprise software vendors makes it one of the more active states for this role.
Which Florida cities have the most customer solutions engineer jobs?
Lake Mary, Riverview, and Jacksonville have the most customer solutions engineer openings in Florida. Miami's dense fintech and enterprise SaaS ecosystem drives the bulk of demand, Tampa's growing technology and financial services sector generates consistent openings, and Orlando's mix of hospitality technology and simulation-industry employers rounds out the distribution with roles that skew toward platform integration and client onboarding.
Are there remote customer solutions engineer jobs in Florida?
Yes, and more than most fields, because customer solutions engineering is fundamentally a desk-based, communication-heavy role that translates well to remote environments. About 100% of customer solutions engineer openings tied to Florida are remote or hybrid as of September 2026, reflecting broad employer comfort with distributed technical teams. The pre-sales and onboarding portions of the role are most commonly offered remotely, while complex multi-day on-site implementations or executive business reviews may still require in-person presence.
How can I get hired as a customer solutions engineer in Florida with little or no experience?
The most realistic entry path is moving laterally from a technical support, help desk, or implementation specialist role, where you build the product knowledge and customer communication skills that customer solutions engineers use daily. Large Florida-based technology employers and regional Salesforce partners regularly hire associate solutions consultants or technical onboarding specialists as stepping-stone positions. Earning a Salesforce Administrator or AWS Cloud Practitioner certification before applying gives Florida candidates a concrete credential that offsets limited direct experience and signals technical readiness to hiring managers.
Where can I find and apply to customer solutions engineer jobs in Florida?
You can find and apply to customer solutions engineer jobs in Florida on Migrate Mate, which lists current Florida openings updated regularly. Search the listings for roles that match your experience and specialty, then apply directly to the ones that fit.
See All 5 Customer Solutions Engineer Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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