Customer Solutions Manager Jobs in Florida

INTRODUCTION

About the role: The Client Solutions Manager Intern will report to the Client Solutions Lead as part of the sales team, working with the Central America (CAM) market, based out of PanLATAM office in Miami, FL. The Client Solutions Manager provides a consultative sales approach with support and expertise in meeting client objectives and providing best in class customer service to both internal and external clients. The CSM will be responsible for negotiating and optimizing complex opportunities and using data and analytics to build a consultative solution for our clients. They will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a great focus on business strategy, client service, ability to thrive in a fast-paced work environment, and provide custom solutions for advertisers leveraging our unique suite of ad product solutions. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities:

- Manage and grow post-sale client relationships in your book of business, work with a consultative approach and become an expert in your managed industries
- Become an expert in TikTok solutions for businesses of all sizes and adapt recommendations quickly to suit varying client business goals
- Grow revenue, educate and lead upsell conversations with clients post initial sale
- Spearhead client education on products and product updates to advise on the best approach to drive business outcomes for clients and agencies
- Lead measurement strategies for clients, tracking metrics and finding insights to drive "test and learn" mindset in clients, working closely with Latam TikTok Measurement Team
- Consult and coach clients and agencies to achieve greater results on TikTok solutions
- Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues.

MINIMUM QUALIFICATIONS

- Must be willing to work out of our office in Miami, FL
- Experience in digital marketing and understanding of digital platforms ecosystem
- Experience in account management / client services roles (external or internal)
- Ability to analyze data and identify insights to optimize results
- Track record of supporting revenue goals
- Experience in performance advertising and managing significant, complex and scaling challenges
- High written and oral proficiency in Spanish and English is required due to frequent communications with stakeholders based in Spanish-speaking markets.

PREFERRED QUALIFICATIONS

- Understanding of media planning across platforms (online and offline)
- Understanding of self-serve platforms across digital ecosystem
- Experience with full funnel campaigns
- Project Management skills
- Experience in public speaking with different audiences
- Excellent communication and presentation skills
- A team player and collaborator

ABOUT TIKTOK

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

WHY JOIN US

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

DIVERSITY & INCLUSION

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TIKTOK ACCOMMODATION

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request