Customer Solutions Manager Jobs in California
Customer Solutions Manager jobs in California concentrate in enterprise software, cloud services, and financial technology, with demand at every level from associate to senior leadership. The largest hiring metros are San Francisco, Los Angeles, and San Diego, where companies like Salesforce, Oracle, and Cisco maintain substantial operations. The most in-demand specialties are SaaS onboarding, enterprise account management, and post-sales technical support. See the openings below and apply to the ones that match your experience.
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Showing 5 of 52+ Customer Solutions Manager jobs
DESCRIPTION
AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions. As a CSM, you are a thought leader with a strategic, business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.
In this role, you will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives across the diverse portfolio of businesses, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.
At AWS we value critical thinking, self-motivation, and ability to thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.
Key job responsibilities
Key job responsibilities
- Execute a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team
- Demonstrate excellent customer engagement skills and develop long term relationships based on excellence
- Maintain a broad and in-depth knowledge and understanding of existing and developing technologies, to unlock opportunities for customers
- Accelerate customer adoption through education and enablement
- Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
- Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
- Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends
About the team
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
BASIC QUALIFICATIONS
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in customer-facing roles
- Travel up to 25% of the time
PREFERRED QUALIFICATIONS
- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, East Palo Alto - 151,000.00 - 204,300.00 USD annually
USA, CA, San Francisco - 151,000.00 - 204,300.00 USD annually
USA, CA, Santa Clara - 151,000.00 - 204,300.00 USD annually
DESCRIPTION
AWS is seeking a Customer Solutions Manager (CSM) to work with with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end frictionless cloud adoption experience. Your customers capture the full potential of AWS’ industry-leading solutions. As a CSM, you are a thought leader with a strategic, business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.
In this role, you will earn trust across the customer’s organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives across the diverse portfolio of businesses, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.
At AWS we value critical thinking, self-motivation, and ability to thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth’s most customer-centric experiences.
Key job responsibilities
Key job responsibilities
- Execute a near, mid, and long-term vision and strategy for the overall customer’s cloud transformation by collaborating with the customer and the AWS team
- Demonstrate excellent customer engagement skills and develop long term relationships based on excellence
- Maintain a broad and in-depth knowledge and understanding of existing and developing technologies, to unlock opportunities for customers
- Accelerate customer adoption through education and enablement
- Collaborate with customers in identifying and prioritizing high business impact use cases for AWS service adoption as well as best practice implementations
- Manage time efficiently and align and engage required Customer, AWS, and Partner teams to accelerate customer’s cloud journey
- Be a thought leader across Amazon organizations to knowledge share success mechanisms, mentor junior CSMs, and impact industry trends
About the team
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
BASIC QUALIFICATIONS
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Bachelor's degree in Science, Technology, Engineering, Math, or a related field
- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
- Experience in customer-facing roles
- Travel up to 25% of the time
PREFERRED QUALIFICATIONS
- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- Experience coordinating between project teams and customers to meet unique customer requirements
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, East Palo Alto - 151,000.00 - 204,300.00 USD annually
USA, CA, San Francisco - 151,000.00 - 204,300.00 USD annually
USA, CA, Santa Clara - 151,000.00 - 204,300.00 USD annually
See All 52 Customer Solutions Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsCustomer Solutions Manager Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Solutions Manager Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- Google18
- Amazon Web Services11
- KONE2
- Fastly2
- Intel Corporation2
Top Industries Hiring
- Technology & Software
- Retail
- Cybersecurity
- Manufacturing
- E-Commerce & Online Marketplaces
What California Employers Look For
The qualifications that appear most often in customer solutions manager jobs across California.
- Bachelor's degree in business, communications, or a related field required
- Three or more years of customer-facing account management or solutions experience
- Demonstrated ability to manage complex enterprise accounts across multiple stakeholders
- Proficiency with CRM platforms such as Salesforce or similar customer success tools
- Strong cross-functional collaboration skills working with sales, product, and engineering teams
- Experience driving customer retention, expansion, and measurable outcomes within a portfolio
Customer Solutions Manager Jobs in California: Frequently Asked Questions
How do you become a customer solutions manager in California?
The most direct path is a bachelor's degree in business, communications, or a technical field combined with experience in account management, customer success, or technical support. California employers typically look for candidates who have worked inside a SaaS, cloud, or enterprise software environment. No state-issued license is required, but certifications from recognized customer success organizations, such as those offered by the Customer Success Association, strengthen applications considerably.
Which companies hire customer solutions managers in California?
Employers hiring customer solutions managers in California right now include Google, Amazon Web Services, and KONE, based on current listings on Migrate Mate as of October 2026. California's deep concentration of enterprise software and cloud companies means hiring activity is steady across both Bay Area headquartered firms and major tech campuses in Los Angeles and San Diego.
Which California cities have the most customer solutions manager jobs?
San Francisco, Los Angeles, and Sunnyvale have the most customer solutions manager openings in California. San Francisco leads because of its concentration of SaaS and cloud company headquarters, while Los Angeles reflects the city's growing enterprise tech and media-tech sectors, and San Diego draws demand from its established cybersecurity and life sciences software employers.
Are there remote customer solutions manager jobs in California?
Yes, and more than most fields. About 70% of customer solutions manager openings tied to California are remote or hybrid as of October 2026, reflecting how naturally the role translates to digital communication tools. The portions of the work most commonly done remotely are ongoing account check-ins, onboarding calls, and renewal conversations, while complex implementation projects often require on-site presence.
How can I get hired as a customer solutions manager in California with little or no experience?
The most realistic entry path is moving from a customer support, inside sales, or technical support role at a California-based SaaS or cloud company into a junior customer success or associate solutions role. Companies like Salesforce and ServiceNow run structured associate programs in their California offices that onboard candidates without direct CSM experience. Building a portfolio of quantified customer outcomes, even from support work, and earning a foundational customer success certification gives candidates a measurable edge in California hiring.
Where can I find and apply to customer solutions manager jobs in California?
You can find and apply to customer solutions manager jobs in California on Migrate Mate, which lists current California openings. Search the roles that match your experience level and target metro, then apply directly to the ones that fit.
See All 52 Customer Solutions Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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