Customer Solutions Manager Jobs in Pennsylvania

Job Description

You are a vital part of the Sales team to deliver tailor-made product solutions that meet clients' needs. Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies. As a leader in solutioning, collaborate closely with the Sales teams to deliver tailor-made product solutions that meet clients' needs. As a Sales Product Solutions Individual Contributor in Healthcare Payments, you are an integral part of a team that defines and configures complex solutions for key client relationships and prospect opportunities in partnership. You are responsible for acting as the voice of the customer by understanding their needs and communicating feedback to the Product teams. In this role you will be expected to carry your own quota and will be responsible for prospecting and creating your pipeline and leads. You are responsible for understanding the customer's pain points and recommending solutions that would best fit their needs. You will work directly with the Treasury Representative and Healthcare Banker and supports the Healthcare Payments Product needs.

Job Responsibilities

- Leads solutioning and the adoption of existing and upcoming client-facing products and capabilities while defining and configuring optimal solutions that address clients' needs and objectives, specifically within across Patient Management Systems and other Hospital Systems
- Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients' needs and current industry trends
- Owns pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials
- Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap
- Exhibit sales mentality with being goal and quota driven
- Exhibits attention to organization in fast-paced environment with ability to manage multiple projects simultaneously
- Sources new opportunities while shepherding inbound requests
- Demonstrates proactive and hardworking nature
- Exhibits a consultative approach with clients and works to deeply understand current to future state with product implementation experience

Required Qualifications, Capabilities, And Skills

- 5+ years of experience or equivalent sales expertise in problem-solving across multiple teams and a cluster of products
- Extensive experience working in a sales cycle and engaging with clients on a regular basis
- Experience modifying preconfigured solutions to meet complex problems
- Demonstrated prior experience working in a highly matrixed and complex organization
- Understanding of healthcare with knowledge specific to Revenue Cycle Management
- Exhibits excellent people skills and the ability to influence and inspire cross-functional teams
- Proven success with strong communication skills, verbally and written
- Demonstrates critical thinking abilities across multitude of scenarios
- Travel required, expected roughly 35%

Preferred Qualifications, Capabilities, And Skills

- 5+ years of experience of healthcare technology, with proven successful track record
- Strong technical skills with understanding multiple system integration
- Proficient in Microsoft Office Programs

About us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.