Customer Solutions Manager Jobs in Pennsylvania
Customer Solutions Manager jobs in Pennsylvania are concentrated in Philadelphia, Pittsburgh, and the Lehigh Valley corridor, where enterprise technology, financial services, and healthcare IT create steady demand for client-facing account management talent at every level from associate through senior. Comcast, SAP America, and Independence Blue Cross are among the established Pennsylvania employers with lasting customer solutions functions that recruit this role consistently. The most in-demand specialties in the state are B2B SaaS implementation, healthcare payer operations, and enterprise account retention. Find a role that fits below and apply directly.
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Summary:
The Customer Solutions Support Manager oversees customer support, warranty coordination, parts support, and technical service operations. This role serves as a key connection point between customers, technicians, and internal teams by driving timely issue resolution, improving service workflows, and enhancing the overall customer experience. The manager will lead call center effectiveness, support technician productivity, streamline warranty and parts processes, and collaborate with service leadership to expand preventive maintenance opportunities and operational efficiency.
Key Responsibilities:
Customer Support & Resolution
- Serve as the primary escalation point for customer repair satisfaction concerns service issues, and callbacks.
- Investigate and validate customer credit requests in coordination with the Accounts Receivable (AR) team.
- Maintain strong customer relationships by resolving service and billing concerns quickly and effectively.
Customer Support Operations
- Oversee and mentor Customer Support Associates to ensure consistent, high-quality service.
- Develop and implement efficient scheduling processes to minimize customer wait times and improve responsiveness.
- Establish cross-training programs to ensure continuous departmental coverage.
- Monitor team performance metrics, including response times, resolution rates, and process compliance.
Job Description
Technical Services & Field Support
- Utilize Tech Trak to monitor technician activities and identify opportunities to improve service efficiency.
- Support field technician operations under the strategic direction of the Technical Director.
- Drive and expand the Preventive Maintenance (PM) Program through effective service coordination.
- Provide operational and routing support for Yankee route business.
Parts & Warranty Support
- Oversee the processing, documentation, and validation of parts warranty claims.
- Coordinate technical parts descriptions and inventory requirements based on established warranty guidelines.
- Ensure defective parts are tracked, returned, and credited in accordance with vendor requirements.
Qualifications
- Experience: 3–5 years of experience in technical service management, service coordination, warranty administration, or service contract management.
- Software: Proficiency with Microsoft Word, Excel, Salesforce, and scheduling systems.
- Skills: Strong conflict resolution, operational planning, scheduling, and basic financial analysis skills related to credit validation.
- Communication: Excellent verbal and written communication skills with the ability to effectively connect customers, technicians, and leadership teams.
- Some monthly traveling required.
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Find JobsCustomer Solutions Manager Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Customer Solutions Manager Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
What Pennsylvania Employers Look For
The qualifications that appear most often in customer solutions manager jobs across Pennsylvania.
- Bachelor's degree in business, communications, or a related field required
- Three or more years of customer-facing account management or client success experience
- Demonstrated ability to manage complex enterprise accounts across multiple stakeholders
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for executive-level client interactions
- Experience collaborating cross-functionally with sales, product, and implementation teams
Customer Solutions Manager Jobs in Pennsylvania: Frequently Asked Questions
How do you become a customer solutions manager in Pennsylvania?
Most Pennsylvania employers expect a bachelor's degree in business, communications, or a related field combined with prior customer-facing work in account management, sales, or client services. No Pennsylvania state license or board exam applies to this role. Hiring managers in Philadelphia and Pittsburgh typically favor candidates who have held titles like customer success associate, account coordinator, or implementation specialist before stepping into a customer solutions manager seat.
Which companies hire customer solutions managers in Pennsylvania?
Pennsylvania customer solutions manager roles are posted by Westinghouse Electric Company, PPG, and Amphenol and others right now, based on current listings on Migrate Mate as of August 2026. Pennsylvania's concentration of health systems, insurance carriers, and enterprise software firms in the Philadelphia and Pittsburgh metros means demand is distributed across several major industries rather than a single sector.
Which Pennsylvania cities have the most customer solutions manager jobs?
Cranberry Township, Lititz, and Bethlehem lead Pennsylvania for customer solutions manager openings. Philadelphia dominates because of its dense cluster of health insurers, financial services firms, and regional technology companies, while Pittsburgh draws demand from its growing healthcare IT and advanced manufacturing sectors, and smaller metros like Allentown reflect the presence of corporate headquarters and logistics operations in the Lehigh Valley.
Are there remote customer solutions manager jobs in Pennsylvania?
Yes, and more than most fields. About 80% of customer solutions manager openings tied to Pennsylvania are remote or hybrid as of August 2026, reflecting that most of the work involves calls, email, and shared digital tools rather than on-site presence. Strategic account reviews and onboarding sessions are the tasks most commonly kept in person, while day-to-day client management is routinely handled remotely.
How can I get hired as a customer solutions manager in Pennsylvania with little or no experience?
The most realistic entry path is landing a customer success associate or account coordinator role at a Philadelphia or Pittsburgh technology or insurance company and building toward the manager title internally. Large Pennsylvania employers such as Comcast and Independence Blue Cross run structured associate programs and rotational tracks that place candidates with strong communication skills and a relevant degree into client-facing roles. Certifications from recognized customer success communities and a portfolio of documented client outcomes strengthen an application considerably.
Where can I find and apply to customer solutions manager jobs in Pennsylvania?
You can find and apply to customer solutions manager jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings across Philadelphia, Pittsburgh, and the rest of the state. Find roles that fit your experience and industry focus, then apply directly to the employers posting them.
See All 9 Customer Solutions Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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