Customer Solutions Manager Jobs in Pennsylvania
Customer Solutions Manager jobs in Pennsylvania are concentrated in Philadelphia, Pittsburgh, and the Lehigh Valley corridor, where enterprise technology, financial services, and healthcare IT create steady demand for client-facing account management talent at every level from associate through senior. Comcast, SAP America, and Independence Blue Cross are among the established Pennsylvania employers with lasting customer solutions functions that recruit this role consistently. The most in-demand specialties in the state are B2B SaaS implementation, healthcare payer operations, and enterprise account retention. Find a role that fits below and apply directly.
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Showing 5 of 9+ Customer Solutions Manager jobs
Summary:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Expands and nurtures the branch customer network through proactive sales and service initiatives. Enhances the customer experience by identifying solutions to improve and maintain their financial well-being. Collaborate with a team of financial partners to deliver a holistic approach to financial well-being.
- Enhances the customer experience by intentionally focusing on financial wellness discussions and problem-solving for future needs. Introducing and demonstrating technology as a solution to meet customer needs and convenience.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately.
- Maintains a solid understanding of product and procedural knowledge to identify and solve customer problems effectively to drive customer loyalty.
- Stays knowledgeable, maintains and demonstrates an understanding of digital solutions and technology to support customers and solve problems.
- Demonstrate high proficiency in first contact (one-touch) resolution for issues with banking services and accounts.
- Demonstrates high-level proficiency when opening consumer and business accounts, performing account maintenance, problem resolution, and conducting routine transactions.
- Partners with the Community Banking Manager to execute an aligned sales and customer experience strategy.
- Cultivate community relationships by participating in Bank-sponsored events.
- Based upon business needs, may generate consumer loan applications and assist customers through the entire process. Lending certification is required, including completing internal training and MLO compliance requirements.
- Demonstrate good judgment, problem-solving, and decision-making skills.
- Remain adaptable to policy, procedure, department structure, and overall company changes and environment.
- Assess the risk in each transaction and seek additional assistance, if necessary, in identifying possible fraudulent transactions.
- Conduct the bank’s routine transactions within established guidelines (cash checks, accept deposits and loan payments, process withdrawals, etc.) with accuracy.
- Consistently exhibit a professional demeanor with internal and external customers.
- Assist the branch in maintaining cash levels and controls.
- Assist the branch in maintaining audit and compliance requirements.
- Complete other duties that may be assigned by management.
Required/Preferred Education and Experience:
- High school degree or GED required.
- Associate's degree preferred.
- 2 to 4 years of relevant experience.
- Retail experience, with demonstrated sales results, preferred.
- If business needs require loan certification, training, and MLO compliance requirements to obtain an NMLS number, they must be met within a 12-month period.
- Ability to demonstrate good judgment and sound decision-making.
- Maintain a high level of integrity.
- Excellent listening, verbal, and written communication skills.
- Detail-oriented, well-organized, and proficient in multitasking.
- Excellent relationship-building skills.
- Act as a self-motivated team player.
- Successful completion of all required training.
- Must have a professional appearance and manner.
- Expected to participate and successfully complete appropriate educational classes as required.
Competencies:
- ENB Operational and Functional Competencies
Hourly Rate: $20.00/hr. - $28.80/hr.
Benefits:
To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank.
Physical Demands:
Position Type and Expected Hours of Work:
Travel:
EEO Statement:
Ephrata National Bank is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.
This job description reflects management’s assignment of essential functions and position responsibilities. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in adherence to the bank's policies.
Summary:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Expands and nurtures the branch customer network through proactive sales and service initiatives. Enhances the customer experience by identifying solutions to improve and maintain their financial well-being. Collaborate with a team of financial partners to deliver a holistic approach to financial well-being.
- Enhances the customer experience by intentionally focusing on financial wellness discussions and problem-solving for future needs. Introducing and demonstrating technology as a solution to meet customer needs and convenience.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed efficiently and accurately.
- Maintains a solid understanding of product and procedural knowledge to identify and solve customer problems effectively to drive customer loyalty.
- Stays knowledgeable, maintains and demonstrates an understanding of digital solutions and technology to support customers and solve problems.
- Demonstrate high proficiency in first contact (one-touch) resolution for issues with banking services and accounts.
- Demonstrates high-level proficiency when opening consumer and business accounts, performing account maintenance, problem resolution, and conducting routine transactions.
- Partners with the Community Banking Manager to execute an aligned sales and customer experience strategy.
- Cultivate community relationships by participating in Bank-sponsored events.
- Based upon business needs, may generate consumer loan applications and assist customers through the entire process. Lending certification is required, including completing internal training and MLO compliance requirements.
- Demonstrate good judgment, problem-solving, and decision-making skills.
- Remain adaptable to policy, procedure, department structure, and overall company changes and environment.
- Assess the risk in each transaction and seek additional assistance, if necessary, in identifying possible fraudulent transactions.
- Conduct the bank’s routine transactions within established guidelines (cash checks, accept deposits and loan payments, process withdrawals, etc.) with accuracy.
- Consistently exhibit a professional demeanor with internal and external customers.
- Assist the branch in maintaining cash levels and controls.
- Assist the branch in maintaining audit and compliance requirements.
- Complete other duties that may be assigned by management.
Required/Preferred Education and Experience:
- High school degree or GED required.
- Associate's degree preferred.
- 2 to 4 years of relevant experience.
- Retail experience, with demonstrated sales results, preferred.
- If business needs require loan certification, training, and MLO compliance requirements to obtain an NMLS number, they must be met within a 12-month period.
- Ability to demonstrate good judgment and sound decision-making.
- Maintain a high level of integrity.
- Excellent listening, verbal, and written communication skills.
- Detail-oriented, well-organized, and proficient in multitasking.
- Excellent relationship-building skills.
- Act as a self-motivated team player.
- Successful completion of all required training.
- Must have a professional appearance and manner.
- Expected to participate and successfully complete appropriate educational classes as required.
Competencies:
- ENB Operational and Functional Competencies
Hourly Rate: $20.00/hr. - $28.80/hr.
Benefits:
To learn more about your potential eligibility for these programs, please visit About | Careers | Benefits | Ephrata National Bank.
Physical Demands:
Position Type and Expected Hours of Work:
Travel:
EEO Statement:
Ephrata National Bank is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.
This job description reflects management’s assignment of essential functions and position responsibilities. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at any time. The employee is expected to adhere to all of Ephrata National Bank’s procedures and to act as a role model in adherence to the bank's policies.
See All 9 Customer Solutions Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find JobsCustomer Solutions Manager Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Customer Solutions Manager Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
What Pennsylvania Employers Look For
The qualifications that appear most often in customer solutions manager jobs across Pennsylvania.
- Bachelor's degree in business, communications, or a related field required
- Three or more years of customer-facing account management or client success experience
- Demonstrated ability to manage complex enterprise accounts across multiple stakeholders
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong written and verbal communication skills for executive-level client interactions
- Experience collaborating cross-functionally with sales, product, and implementation teams
Customer Solutions Manager Jobs in Pennsylvania: Frequently Asked Questions
How do you become a customer solutions manager in Pennsylvania?
Most Pennsylvania employers expect a bachelor's degree in business, communications, or a related field combined with prior customer-facing work in account management, sales, or client services. No Pennsylvania state license or board exam applies to this role. Hiring managers in Philadelphia and Pittsburgh typically favor candidates who have held titles like customer success associate, account coordinator, or implementation specialist before stepping into a customer solutions manager seat.
Which companies hire customer solutions managers in Pennsylvania?
Pennsylvania customer solutions manager roles are posted by Ephrata National Bank, Amphenol, and Universal Pure and others right now, based on current listings on Migrate Mate as of October 2026. Pennsylvania's concentration of health systems, insurance carriers, and enterprise software firms in the Philadelphia and Pittsburgh metros means demand is distributed across several major industries rather than a single sector.
Which Pennsylvania cities have the most customer solutions manager jobs?
Ephrata, Lititz, and Malvern lead Pennsylvania for customer solutions manager openings. Philadelphia dominates because of its dense cluster of health insurers, financial services firms, and regional technology companies, while Pittsburgh draws demand from its growing healthcare IT and advanced manufacturing sectors, and smaller metros like Allentown reflect the presence of corporate headquarters and logistics operations in the Lehigh Valley.
Are there remote customer solutions manager jobs in Pennsylvania?
Yes, and more than most fields. About 100% of customer solutions manager openings tied to Pennsylvania are remote or hybrid as of October 2026, reflecting that most of the work involves calls, email, and shared digital tools rather than on-site presence. Strategic account reviews and onboarding sessions are the tasks most commonly kept in person, while day-to-day client management is routinely handled remotely.
How can I get hired as a customer solutions manager in Pennsylvania with little or no experience?
The most realistic entry path is landing a customer success associate or account coordinator role at a Philadelphia or Pittsburgh technology or insurance company and building toward the manager title internally. Large Pennsylvania employers such as Comcast and Independence Blue Cross run structured associate programs and rotational tracks that place candidates with strong communication skills and a relevant degree into client-facing roles. Certifications from recognized customer success communities and a portfolio of documented client outcomes strengthen an application considerably.
Where can I find and apply to customer solutions manager jobs in Pennsylvania?
You can find and apply to customer solutions manager jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings across Philadelphia, Pittsburgh, and the rest of the state. Find roles that fit your experience and industry focus, then apply directly to the employers posting them.
See All 9 Customer Solutions Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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