Customer Solutions Manager Jobs in Washington
Customer Solutions Manager jobs in Washington are concentrated in technology, cloud services, enterprise software, and e-commerce, reflecting the state's dominant role as one of the most active markets for this position in the country. Most hiring is in Seattle, Bellevue, and Redmond, where employers like Microsoft, Amazon, and Salesforce maintain large and established operations. The highest-demand specialties are cloud platform onboarding, enterprise account management, and SaaS implementation support, with openings at mid-level and senior levels. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 22+ Customer Solutions Manager jobs
DESCRIPTION
Key job responsibilities
- Lead the design, implementation, and successful delivery of large-scale software efforts involving significant work on the CS Knowledge platform, working backwards from customer needs to define vision and architecture.
- Architect and develop robust, scalable services that handle millions of concurrent users and billions of requests
- Champion software development best practices by implementing both traditional methodologies and AI-enhanced tools for code standards, testing, and debugging
- Partner with diverse stakeholders to understand requirements, priorities, and processes, serving as the primary point of contact for project deliverables across teams.
- Propose and implement new projects and system improvements, setting clear, measurable quality goals for your organization in a data-driven way that improves performance and cost efficiency.
A day in the life
As a Senior Software Development Engineer, you'll be a technical leader helping drive decisions that impact critical customer experiences. You'll tackle complex technical initiatives head-on, building high-quality, scalable systems that serve our global customer base. Working closely with principal engineers, you'll help shape our technical architecture while maintaining direct ownership of key components.
About the team
This role sits within the Customer Experience Products organization on the CS Content team. Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, and is served-up effectively across all channels. We're shifting the paradigm for content creation and maintenance, moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products, services, and policies that generate accurate, consistent, and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.
BASIC QUALIFICATIONS
- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
PREFERRED QUALIFICATIONS
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually
DESCRIPTION
Key job responsibilities
- Lead the design, implementation, and successful delivery of large-scale software efforts involving significant work on the CS Knowledge platform, working backwards from customer needs to define vision and architecture.
- Architect and develop robust, scalable services that handle millions of concurrent users and billions of requests
- Champion software development best practices by implementing both traditional methodologies and AI-enhanced tools for code standards, testing, and debugging
- Partner with diverse stakeholders to understand requirements, priorities, and processes, serving as the primary point of contact for project deliverables across teams.
- Propose and implement new projects and system improvements, setting clear, measurable quality goals for your organization in a data-driven way that improves performance and cost efficiency.
A day in the life
As a Senior Software Development Engineer, you'll be a technical leader helping drive decisions that impact critical customer experiences. You'll tackle complex technical initiatives head-on, building high-quality, scalable systems that serve our global customer base. Working closely with principal engineers, you'll help shape our technical architecture while maintaining direct ownership of key components.
About the team
This role sits within the Customer Experience Products organization on the CS Content team. Our vision is a world where customer and associate-facing CS content is always relevant, accurate, complete, and fresh, and is served-up effectively across all channels. We're shifting the paradigm for content creation and maintenance, moving from an output-driven approach based on static content types to a trusted set of artifacts about Amazon products, services, and policies that generate accurate, consistent, and personalized content in any form. Join our team to help build the foundation that powers customer service experiences across Amazon.
BASIC QUALIFICATIONS
- 5+ years of non-internship professional software development experience
- 5+ years of programming with at least one software programming language experience
- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience as a mentor, tech lead or leading an engineering team
PREFERRED QUALIFICATIONS
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 168,100.00 - 227,400.00 USD annually
See All 22 Customer Solutions Manager Jobs in Washington
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Find JobsCustomer Solutions Manager Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Solutions Manager Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Distribution & Wholesale
What Washington Employers Look For
The qualifications that appear most often in customer solutions manager jobs across Washington.
- Bachelor's degree in business, communications, technology, or a related field required
- Three or more years of customer-facing account management or solutions consulting experience
- Demonstrated experience managing enterprise or mid-market B2B client relationships end to end
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics for pipeline management
- Strong cross-functional collaboration skills working with sales, product, and technical teams
- Experience with SaaS, cloud services, or technology platform implementations strongly preferred
Customer Solutions Manager Jobs in Washington: Frequently Asked Questions
How do you become a customer solutions manager in Washington?
Most Washington employers expect a bachelor's degree in business, communications, or a technical field, combined with prior experience in customer success, account management, or solutions consulting. There is no state-issued license required for this role in Washington. Candidates who have earned industry-recognized credentials such as Salesforce certifications or cloud platform accreditations from major providers consistently stand out in the Seattle and Bellevue hiring markets.
Which companies hire customer solutions managers in Washington?
Companies currently hiring customer solutions managers in Washington include Amazon, Amazon Web Services, and HP, per current listings on Migrate Mate as of October 2026. Washington's concentration of global technology and cloud companies means demand for this role is especially consistent across the greater Seattle metro.
Which Washington cities have the most customer solutions manager jobs?
Seattle, Redmond, and Bellevue have the most customer solutions manager openings in Washington. Seattle anchors the market as the home base for major technology and enterprise software operations, while Bellevue and Redmond draw substantial hiring volumes from large campuses and regional headquarters that require dedicated customer solutions teams for their enterprise client portfolios.
Are there remote customer solutions manager jobs in Washington?
Yes, and more than most fields. About 67% of customer solutions manager openings tied to Washington are remote or hybrid as of October 2026, reflecting how naturally the role translates to digital communication and cloud-based collaboration tools. Responsibilities like onboarding coordination, account reviews, and renewal management are the functions most commonly performed fully remote.
How can I get hired as a customer solutions manager in Washington with little or no experience?
The most realistic entry path is moving laterally from a customer support, technical support, or inside sales role at a Washington technology company. Large employers in the Seattle area regularly promote from customer support and associate account management positions into customer solutions manager tracks, making those roles a practical starting point. Completing a Salesforce or cloud platform certification before applying adds measurable weight to an otherwise thin resume, and targeting associate or junior customer success openings at mid-size Bellevue and Redmond software companies gives candidates the fastest route to hands-on experience.
Where can I find and apply to customer solutions manager jobs in Washington?
You can find and apply to customer solutions manager jobs in Washington on Migrate Mate, which lists current Washington openings. Search the roles available, find the ones that match your experience and location preference, and apply directly to the positions that fit.
See All 22 Customer Solutions Manager Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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