Customer Solutions Manager Jobs in Texas
Customer Solutions Manager jobs in Texas are in strong demand, with active hiring concentrated in enterprise technology, financial services, telecommunications, and healthcare IT, and openings ranging from associate-level through senior and director roles. Houston, Dallas, and Austin lead the market, anchored by major employers like AT&T, Dell Technologies, and Salesforce, all of which maintain large Texas operations. The most sought-after specialties in Texas are SaaS onboarding, enterprise account management, and B2B client success. Find a role that fits below and apply directly.
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Showing 5 of 31+ Customer Solutions Manager jobs
DESCRIPTION
We are looking for a Sr. Manager - Customer Solutions Management (CSM) who thrives in a dynamic and customer-focused environment and is obsessed with accelerating the cloud and AI adoption of Energy & Utilities customers. You will lead a team of senior CSMs working with the largest Energy and Utilities customers and own delivery of strategically important suite of solutions with significant customer technical and business impact working with customer and partner teams. The Customer Solutions Manager organization serves as a trusted advisor combining technical and program management leadership with strategic business acumen to guide complex implementations — applying deep knowledge of AWS services, architecture principles, and domain-specific challenges to translate technical concepts into clear business outcomes and measurable results. The team guides our customers through the operational, educational and governance aspects of a successful AWS cloud journey driving adoption velocity and quality across engagements. They interface with customer and AWS leadership, driving collaboration between AWS and customer core groups to accelerate migrations and focus on strategic partnership execution in complex strategic programs.
CSMs demonstrate execution excellence by proactively managing risks, building scalable mechanisms and best practices, and communicating effectively with diverse stakeholders at all organizational levels. You will drive the adoption of Generative AI across the CSM function to scale effectiveness and speed to solve customer challenges.
In this role, you will be technically capable and credible in your own right as well as effective in shaping the customer journey and skills of your team. You must enjoy learning and introducing new concepts to help colleagues and customers embrace and adopt new technology. You will develop thought leadership that looks beyond technology and develop out mechanism to help our customers be successful in AWS. You will need to be adept at interacting, communicating and partnering with other departments within AWS such as our sales, services, marketing, and professional services, as well as representing your team to customers and executive management.
Other qualities we are looking for:
Be great fun to work with. At AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.
Enjoy developing talent to achieve great things. You will have a passion for educating, training, and enabling cloud adoption experts for a diverse and challenging set of Enterprise customers. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to a shared goal.
Key job responsibilities
- As a key member of the Field Management teams, ensure success and growth in our customers cloud journey
- Build deep relationships with decision makers within customer accounts to enable them to be “Cloud advocates
- Hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources
- You will own the needs of your team, set and measure goals, coach and mentor employees, and contribute to the overall evolution of the technical delivery function
- Guide and motivate the development of whitepapers, data sheets, and other high-value customer facing guidance and best practices
- Act as a conduit and liaison between customers, service engineering teams and support.
BASIC QUALIFICATIONS
- 10+ years of leading complex, large-scale, IT, technical or engineering programs experience
- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Managerial experience building, leading, developing and retaining high-performing cloud migration teams with 15+ FTEs
- Deep understanding of cloud, infrastructure, data, analytics, and AI/ML with ability to translate technology into strategic business outcomes
- Demonstrated ability to set bold strategy, prioritize effectively, and operationalize plans with disciplined execution. Trusted advisor to senior executives through storytelling and value selling; exceptional influencing and negotiation skills
- Robust understanding of Energy and Utilities industry landscape trends and proven ability to define standards of excellence and drive your team(s) to create and adopt best practices across multiple customers
PREFERRED QUALIFICATIONS
- Experience working in a technology sales organization
- Experience implementing AWS services
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
- Deep understanding of software development/engineering life-cycle from conception to delivery
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
COMPENSATION
- The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TX, Houston - 201,000.00 - 272,000.00 USD annually
DESCRIPTION
We are looking for a Sr. Manager - Customer Solutions Management (CSM) who thrives in a dynamic and customer-focused environment and is obsessed with accelerating the cloud and AI adoption of Energy & Utilities customers. You will lead a team of senior CSMs working with the largest Energy and Utilities customers and own delivery of strategically important suite of solutions with significant customer technical and business impact working with customer and partner teams. The Customer Solutions Manager organization serves as a trusted advisor combining technical and program management leadership with strategic business acumen to guide complex implementations — applying deep knowledge of AWS services, architecture principles, and domain-specific challenges to translate technical concepts into clear business outcomes and measurable results. The team guides our customers through the operational, educational and governance aspects of a successful AWS cloud journey driving adoption velocity and quality across engagements. They interface with customer and AWS leadership, driving collaboration between AWS and customer core groups to accelerate migrations and focus on strategic partnership execution in complex strategic programs.
CSMs demonstrate execution excellence by proactively managing risks, building scalable mechanisms and best practices, and communicating effectively with diverse stakeholders at all organizational levels. You will drive the adoption of Generative AI across the CSM function to scale effectiveness and speed to solve customer challenges.
In this role, you will be technically capable and credible in your own right as well as effective in shaping the customer journey and skills of your team. You must enjoy learning and introducing new concepts to help colleagues and customers embrace and adopt new technology. You will develop thought leadership that looks beyond technology and develop out mechanism to help our customers be successful in AWS. You will need to be adept at interacting, communicating and partnering with other departments within AWS such as our sales, services, marketing, and professional services, as well as representing your team to customers and executive management.
Other qualities we are looking for:
Be great fun to work with. At AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.
Enjoy developing talent to achieve great things. You will have a passion for educating, training, and enabling cloud adoption experts for a diverse and challenging set of Enterprise customers. We love people who innovate, use data to make decisions, and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and love contributing to a shared goal.
Key job responsibilities
- As a key member of the Field Management teams, ensure success and growth in our customers cloud journey
- Build deep relationships with decision makers within customer accounts to enable them to be “Cloud advocates
- Hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources
- You will own the needs of your team, set and measure goals, coach and mentor employees, and contribute to the overall evolution of the technical delivery function
- Guide and motivate the development of whitepapers, data sheets, and other high-value customer facing guidance and best practices
- Act as a conduit and liaison between customers, service engineering teams and support.
BASIC QUALIFICATIONS
- 10+ years of leading complex, large-scale, IT, technical or engineering programs experience
- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Managerial experience building, leading, developing and retaining high-performing cloud migration teams with 15+ FTEs
- Deep understanding of cloud, infrastructure, data, analytics, and AI/ML with ability to translate technology into strategic business outcomes
- Demonstrated ability to set bold strategy, prioritize effectively, and operationalize plans with disciplined execution. Trusted advisor to senior executives through storytelling and value selling; exceptional influencing and negotiation skills
- Robust understanding of Energy and Utilities industry landscape trends and proven ability to define standards of excellence and drive your team(s) to create and adopt best practices across multiple customers
PREFERRED QUALIFICATIONS
- Experience working in a technology sales organization
- Experience implementing AWS services
- Experience working as a Scrum Master or Product Owner across multiple cross-functional teams
- Deep understanding of software development/engineering life-cycle from conception to delivery
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
COMPENSATION
- The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TX, Houston - 201,000.00 - 272,000.00 USD annually
See All 31 Customer Solutions Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsCustomer Solutions Manager Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Solutions Manager Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
- BTI Solutions3
- H&M Selling Solutions3
- RealPage3
- ASC Engineered Solutions2
- NTT DATA2
Top Industries Hiring
- Technology & Software10
- Consulting & Professional Services4
- Manufacturing3
- Retail3
- Electronics & Hardware2
What Texas Employers Look For
The qualifications that appear most often in customer solutions manager jobs across Texas.
- Bachelor's degree in business, communications, or a related field required
- Three or more years of B2B customer success or account management experience
- Demonstrated ability to manage enterprise client portfolios and drive retention
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong data analysis skills to interpret customer health metrics and usage trends
- Experience collaborating cross-functionally with sales, product, and support teams
Customer Solutions Manager Jobs in Texas: Frequently Asked Questions
How do you become a customer solutions manager in Texas?
Most Texas employers require a bachelor's degree in business, communications, or a technology-related field, combined with prior experience in customer success, account management, or a client-facing technical role. There is no state-issued license for this position in Texas. Earning vendor-recognized credentials such as a Certified Customer Success Manager designation strengthens applications, and many Texas technology and telecom firms prefer candidates who already know enterprise CRM platforms used heavily in the state.
Which companies hire customer solutions managers in Texas?
Employers hiring customer solutions managers in Texas right now include BTI Solutions, H&M Selling Solutions, and RealPage, based on current listings on Migrate Mate as of June 2026. Texas's large base of enterprise technology, financial services, and telecommunications companies makes it one of the most active states for this role.
Which Texas cities have the most customer solutions manager jobs?
Dallas, Plano, and Austin account for the greatest number of customer solutions manager openings in Texas. Dallas and Houston drive volume through their deep concentrations of enterprise technology, financial services, and telecom headquarters, while Austin's rapidly growing SaaS and cloud-software sector generates consistent demand, and smaller markets like San Antonio and Fort Worth often reflect the regional offices of those same major employers.
Are there remote customer solutions manager jobs in Texas?
Yes, and more than most fields, because customer solutions management is largely relationship-driven and conducted through digital channels rather than on-site. About 19% of customer solutions manager openings tied to Texas are remote or hybrid as of June 2026, reflecting how broadly the tech and SaaS sectors have adopted flexible work. Fully remote roles tend to concentrate in enterprise SaaS onboarding and digital account management, while client success roles tied to hardware or on-site implementation typically require in-person presence.
How can I get hired as a customer solutions manager in Texas with little or no experience?
The most realistic entry path is through a customer support or technical support role at a Texas-based technology or telecom company, then moving into a junior customer success associate position. Employers like Dell Technologies, AT&T, and Rackspace regularly hire associate-level customer success and account coordination roles that serve as a direct pipeline. Building a portfolio of client communication samples, earning a Certified Customer Success Manager credential, and gaining hands-on CRM experience are the credentials Texas hiring managers cite most often for candidates making the transition without a traditional background.
Where can I find and apply to customer solutions manager jobs in Texas?
You can find and apply to customer solutions manager jobs in Texas on Migrate Mate, which lists current Texas openings across industries and experience levels. Find roles that fit your background and apply directly.
See All 31 Customer Solutions Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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