Customer Solutions Manager Jobs in Massachusetts
Customer Solutions Manager jobs in Massachusetts are in strong demand, concentrated in enterprise technology, financial services, healthcare IT, and professional services across Boston, Cambridge, and the Route 128 corridor. Major employers with lasting Massachusetts footprints include HubSpot, Fidelity Investments, and Salesforce, all of which maintain customer success and solutions management teams in the region. The most sought-after specialties are SaaS implementation, enterprise account management, and technical onboarding, with openings at both individual contributor and senior manager levels. Find a role that fits below and apply directly.
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Eaton’s ES AMER NAS division is currently seeking a Customer Account Solutions Representative within 50 miles of Worcester, MA.
The expected annual salary range for this role is $69000 - $101000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
This position will be responsible to provide a variety of sales and support functions for internal and external customers to drive customer satisfaction. Primary functions include: order review and entry, pre and post order management support, daily customer interaction and advocacy, quote generation and management, and technical product support.
ESSENTIAL FUNCTIONS:
A. Provide product and order management support ensuring customer satisfaction, value and business growth
B. Collaborate cross functionally to ensure on time delivery of customer order requirements
C. Provide product and technical support and solutions to customers by collaborating with product marketing, engineering, quality and other appropriate departments
D. Apply independent thinking skills and technical knowledge to make product selection requirements to meet unique customer application needs for a diverse product offering
E. Maintain quote and order requirements for Eaton customers by executing pre and post order support, order conversion, and escalation requests in a timely manner
F. Manage and resolve Non-Conformance Requests on behalf of the customer by working with sales representative, customer, and install vendor
G. Be a strong customer advocate within the organization while balancing business initiatives towards Profit Plan
H. Drive and execute process improvement focused on enhancing customer satisfaction, department and business needs
I. Demonstrate creative problem-solving skills to generate well balanced customer and business solutions
J. Provide interim account coverage in areas that are open due to vacated territories, vacations, extended leave, or other reasons, including business growth.
K. Collaborate on functional and cross functional projects that drive growth in support of Eaton Wright Line strategic goals and initiatives, including invoice reconciliation.
L. Maintain Finese Daily Support
M. Other duties as assigned
Qualifications:
Basic Qualifications:
• Bachelor’s degree from an accredited college required
• Minimum of 2 years’ experience in Customer Service / Inside Account Support
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offered for this position. Only candidates within a 50 mile radius of Worcester, MA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
Preferred Qualifications:
• Key enterprise account support
• Critical thinking skills
• Proficient in Microsoft Office applications (particularly Outlook, Word & Excel)
• Knowledge of AS400, Lotus Notes, and CRM software
• Technical Degree
• Strong presentation and training skills
• Excel expertise
Skills:
Position Criteria:
• Excellent verbal and written communication skills
• Outstanding interpersonal skills with the ability to work with all levels within the organization
• Establishes strong internal and external customer relationships
• Maintains a positive attitude under stress and time constraints
• Ability to adapt to change, to maintain a positive attitude in a stressful work environment
• Strong organizational skills with ability to prioritize while working in a fast-paced, changing environment
• Computer skills including knowledge of Microsoft Office applications
• Ability to take direction, work both independently, and as part of a team
• Mechanical aptitude to understand product applications at end user level
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Eaton’s ES AMER NAS division is currently seeking a Customer Account Solutions Representative within 50 miles of Worcester, MA.
The expected annual salary range for this role is $69000 - $101000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you’ll do:
This position will be responsible to provide a variety of sales and support functions for internal and external customers to drive customer satisfaction. Primary functions include: order review and entry, pre and post order management support, daily customer interaction and advocacy, quote generation and management, and technical product support.
ESSENTIAL FUNCTIONS:
A. Provide product and order management support ensuring customer satisfaction, value and business growth
B. Collaborate cross functionally to ensure on time delivery of customer order requirements
C. Provide product and technical support and solutions to customers by collaborating with product marketing, engineering, quality and other appropriate departments
D. Apply independent thinking skills and technical knowledge to make product selection requirements to meet unique customer application needs for a diverse product offering
E. Maintain quote and order requirements for Eaton customers by executing pre and post order support, order conversion, and escalation requests in a timely manner
F. Manage and resolve Non-Conformance Requests on behalf of the customer by working with sales representative, customer, and install vendor
G. Be a strong customer advocate within the organization while balancing business initiatives towards Profit Plan
H. Drive and execute process improvement focused on enhancing customer satisfaction, department and business needs
I. Demonstrate creative problem-solving skills to generate well balanced customer and business solutions
J. Provide interim account coverage in areas that are open due to vacated territories, vacations, extended leave, or other reasons, including business growth.
K. Collaborate on functional and cross functional projects that drive growth in support of Eaton Wright Line strategic goals and initiatives, including invoice reconciliation.
L. Maintain Finese Daily Support
M. Other duties as assigned
Qualifications:
Basic Qualifications:
• Bachelor’s degree from an accredited college required
• Minimum of 2 years’ experience in Customer Service / Inside Account Support
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.
• No relocation benefit is being offered for this position. Only candidates within a 50 mile radius of Worcester, MA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation
Preferred Qualifications:
• Key enterprise account support
• Critical thinking skills
• Proficient in Microsoft Office applications (particularly Outlook, Word & Excel)
• Knowledge of AS400, Lotus Notes, and CRM software
• Technical Degree
• Strong presentation and training skills
• Excel expertise
Skills:
Position Criteria:
• Excellent verbal and written communication skills
• Outstanding interpersonal skills with the ability to work with all levels within the organization
• Establishes strong internal and external customer relationships
• Maintains a positive attitude under stress and time constraints
• Ability to adapt to change, to maintain a positive attitude in a stressful work environment
• Strong organizational skills with ability to prioritize while working in a fast-paced, changing environment
• Computer skills including knowledge of Microsoft Office applications
• Ability to take direction, work both independently, and as part of a team
• Mechanical aptitude to understand product applications at end user level
All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.
You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.
To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
See All 11 Customer Solutions Manager Jobs in Massachusetts
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Find JobsCustomer Solutions Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Customer Solutions Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Distribution & Wholesale
- Technology & Software
What Massachusetts Employers Look For
The qualifications that appear most often in customer solutions manager jobs across Massachusetts.
- Bachelor's degree in business, technology, or a related field required by most Massachusetts employers
- Three or more years of customer success, account management, or solutions consulting experience
- Demonstrated ability to manage enterprise client relationships and renewals in a B2B environment
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics
- Strong communication and presentation skills for executive-level stakeholder engagement
- Experience with SaaS product onboarding, implementation, or technical support preferred by Massachusetts tech firms
Customer Solutions Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a customer solutions manager in Massachusetts?
Most customer solutions manager roles in Massachusetts do not require a state-issued license, but employers consistently expect a bachelor's degree in business, information technology, or a related discipline alongside several years of client-facing experience. Many candidates move into the role from account management, technical support, or inside sales. Massachusetts employers, particularly in the Boston tech and financial services sectors, place strong value on CRM certifications and demonstrated SaaS implementation experience as differentiating credentials.
Which companies hire customer solutions managers in Massachusetts?
Massachusetts customer solutions manager roles are posted by Amazon Web Services, Eaton, and AWeber and others right now, based on current listings on Migrate Mate as of August 2026. Massachusetts's dense concentration of enterprise software, fintech, and life sciences companies means a consistently broad range of employers across the state actively recruit for this role.
Which Massachusetts cities have the most customer solutions manager jobs?
Boston, Massachusetts, and Norton have the most customer solutions manager openings in Massachusetts. Boston anchors the market as the state's primary headquarters city for technology and financial services firms, while surrounding metros benefit from the Route 128 technology corridor and the presence of major enterprise software and healthcare IT employers operating in those suburban areas.
Are there remote customer solutions manager jobs in Massachusetts?
Yes, and more than most fields. About 50% of customer solutions manager openings tied to Massachusetts are remote or hybrid as of August 2026, reflecting how well-suited the role is to digital communication and cloud-based CRM tools. Strategic account management and onboarding coordination are the functions most commonly performed remotely, while on-site enterprise implementations and executive business reviews tend to require occasional in-person presence.
How can I get hired as a customer solutions manager in Massachusetts with little or no experience?
The most realistic entry path is moving from a customer support, inside sales, or technical onboarding associate role at a Massachusetts-based SaaS or fintech company, where exposure to enterprise accounts and CRM workflows builds a direct bridge. Boston-area employers including HubSpot and several Route 128 software companies run structured associate customer success programs designed for recent graduates. Earning a Salesforce Administrator certification or a HubSpot Customer Success credential before applying gives candidates without direct experience a concrete, employer-recognized edge.
Where can I find and apply to customer solutions manager jobs in Massachusetts?
You can find and apply to customer solutions manager jobs in Massachusetts on Migrate Mate, which lists current openings across the state. Find roles that fit your experience and apply directly to the ones that match.
See All 11 Customer Solutions Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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