Chief Operating Officer Jobs in Massachusetts

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Job Description

Objective / Purpose:

The Executive Director, Head of Pharmacovigilance Operations Oversight provides strategic leadership and oversight for Takeda's global pharmacovigilance operations, ensuring the effective collection, processing, evaluation, reporting, and compliance management of safety information across the product lifecycle.

This role is accountable for the operational performance of global case processing, Individual Case Safety Report (ICSR) management, regulatory reporting, tracking of market research / patient support programs (MR / PSP), performing PV review and approval of digital assets and social media programs before launch, and oversight of pharmacovigilance service providers. The position serves as the primary business leader for PV operational strategy, vendor governance, inspection readiness, and continuous process improvement, ensuring delivery of high-quality, compliant, and efficient pharmacovigilance operations that support patient safety and meet global regulatory requirements.

The Executive Director leads a global team responsible for PV operational execution while driving innovation, digital transformation, and operational excellence across Takeda's pharmacovigilance ecosystem.

Accountabilities:

1. PV Operations Leadership

• Provide strategic leadership and oversight of Takeda's global pharmacovigilance operations, ensuring the timely, accurate, and compliant collection, assessment, processing, review, and reporting of safety information across the product lifecycle.
• Establish and execute the global PV Operations strategy, governance frameworks, organizational objectives, and operating model to support Takeda's evolving safety portfolio and business priorities.
• Oversee pharmacovigilance activities related to case intake, case processing, medical coding, triage, quality review, Individual Case Safety Reports (ICSRs), regulatory reporting, market research programs, patient support programs, and Takeda-sponsored digital assets and social media initiatives.
• Ensure appropriate forecasting, resource planning, and operational scalability to support global business needs while maintaining high standards of quality, compliance, and patient safety.

2. Vendor Governance & Outsourcing Oversight

• Serve as the executive sponsor for pharmacovigilance service providers, strategic vendors, and outsourcing partnerships, ensuring effective governance, operational delivery, quality performance, and regulatory compliance.
• Establish and maintain comprehensive vendor oversight frameworks, including governance structures, performance management, financial stewardship, quality controls, and compliance monitoring.
• Lead Joint Operating Committees, Executive Governance Committees, and strategic business reviews to drive accountability, continuous improvement, and long-term partnership success.
• Partner with Finance and Procurement to oversee budgets, contracts, statements of work, invoicing, and vendor investment strategies.

3. Compliance, Quality & Inspection Readiness

• Ensure global PV operational activities remain compliant with applicable regulations, guidance, and industry standards, including FDA, EMA, PMDA, MHRA, ICH, and other global health authority requirements.
• Partner with Quality Assurance to maintain effective quality systems, vendor oversight procedures, audit programs, quality agreements, and inspection readiness activities.
• Provide executive leadership during regulatory inspections, partner audits, and internal assessments, ensuring effective remediation, CAPA implementation, and sustainable compliance improvements.
• Maintain robust monitoring programs, operational controls, performance metrics, SOPs, policies, and standards that support ongoing compliance, quality, and operational effectiveness.

4. Operational Excellence & Transformation

• Drive continuous improvement, operational excellence, and digital transformation initiatives across the global pharmacovigilance ecosystem.
• Identify and implement opportunities to enhance efficiency, quality, scalability, and compliance through process optimization, automation, artificial intelligence, advanced analytics, and innovative technologies.
• Lead strategic transformation programs, including operating model evolution, process harmonization, technology implementations, and enterprise-wide optimization initiatives.
• Establish and monitor operational performance indicators, dashboards, and business metrics that enable data-driven decision-making and continuous improvement.

5. People Leadership & Cross-Functional Partnership

• Build, lead, and develop a high-performing global organization through talent development, coaching, succession planning, and leadership excellence.
• Foster a culture of accountability, inclusion, engagement, innovation, continuous learning, and patient-centricity across the PV Operations organization.
• Collaborate closely with PSPV leadership, QPPV, Regulatory Affairs, Quality, Clinical Development, Medical Affairs, DQS, and other cross-functional stakeholders to align operational strategies with enterprise objectives.
• Influence senior leaders and external partners to advance strategic priorities, strengthen organizational effectiveness, and deliver sustainable business outcomes.

Education & Competencies (Technical and Behavioral):

• Bachelor’s degree in life sciences, healthcare, pharmacy, or related discipline. Advanced degree preferred.
• Minimum 15 years of experience in the pharmaceutical or healthcare industry
• Minimum 10 years of progressive experience in PV operations and safety reporting.
• Demonstrate the ability to work across geographies.
• Significant experience overseeing global case processing and regulatory reporting activities and leading global teams within a regulated environment.
• Demonstrated experience managing global CROs, strategic vendors, and outsourcing partnerships.
• Experience with Argus, ArisG, or other enterprise safety systems and associated technologies.
• Deep expertise in global pharmacovigilance operations, case management, and reporting requirements.
• Strong understanding of global PV regulations, GVP, FDA, EMA, ICH, and international compliance frameworks.
• Exceptional leadership, communication, and stakeholder management skills.
• Strong vendor governance and strategic partnership management capabilities.
• Demonstrated ability to influence senior leaders and drive organizational change.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong financial and operational management acumen.
• Proven ability to lead in complex, matrixed, global organizations.
• Strong project and program management skills.
• Commitment to quality, compliance, and patient safety.
• Ability to prioritize competing demands and operate effectively in a fast-paced environment.

Travel Requirements:

• Up to 15% domestic and international travel may be required to support global operations, vendor governance activities, inspections, audits, and business meetings.

Takeda Compensation and Benefits Summary

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

For Location:

Boston, MA

U.S. Base Salary Range:

$238,000.00 - $374,000.00

The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.

U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.

EEO Statement

Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.

Locations

Boston, MA

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Job Exempt

Yes

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.