Customer Solutions Manager Jobs in Georgia

INTRODUCTION

The application window will be open until at least June 30, 2026. This opportunity will remain online based on business needs which may be before or after the specified date. Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Boulder, CO, USA; Atlanta, GA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA.

ABOUT THE JOB

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally, we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). As a Product Support Manager within the gUP Home team, you will translate user feedback and support data into actionable insights that shape the future of our Home portfolio. This role requires a deep understanding of the user journey, a passion for product quality, and the ability to engage strategically in a dynamic, cross-functional environment. You will drive insights and strategy to execution, from ensuring flawless launches to driving long-term improvements that fulfill our mission to create a home that takes care of the people inside it and the world around it. Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

MINIMUM QUALIFICATIONS

- Bachelor’s degree or equivalent practical experience.
- 5 years of experience in project management or a customer-facing role.

PREFERRED QUALIFICATIONS

- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
- Experience developing and implementing strategies that leverage AI and AI-powered tools (e.g., Agentic AI) in a support context.
- Expertise in translating data and user feedback into actionable product improvements and recommendations.
- Proven track record of launching and supporting consumer hardware, software, or subscription products.
- Passion for Smart Home Technologies.

Responsibilities

- Master the Google Home portfolio to design and deliver support strategies that optimize the user and partner experience.
- Synthesize cross-channel feedback to identify product gaps and advocate resolutions for top user issues.
- Partner cross-functionally with Product and Engineering teams, leveraging data-driven insights to shape product decisions.
- Oversee operational readiness for new hardware and feature launches to ensure a flawless, low-friction user experience.
- Build and maintain strong relationships across marketing, engineering, and product teams to align goals and manage expectations.

COMPENSATION

Individual pay is determined by factors including job-related skills, experience, and relevant education or training. US: $114000 - $164000 (USD) + 15% bonus target + equity + benefits

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.