Customer Solutions Manager Jobs in Mississippi

INTRODUCTION

The purpose of the Recruiter role is to develop and build relationships with healthcare professionals, finding employment through temporary and permanent staffing, while providing exceptional customer service. This position relies on independent judgment, problem-solving, timely follow-up, and solid sales skills.

Responsibilities

• Proven success in this role is aided by a very strong work ethic, personal drive, market awareness, and the ability to overcome obstacles
• Meet or exceed expectations on effort and activity metrics and achieve monthly sales goals, as set by leadership
• Prospect candidates at high-volume through cold calling, texting, web postings, job boards, referrals, social networking, and inbound communication
• Build a book of business from scratch and manage a robust pipeline of candidates at various stages of the sales cycle
• Conduct phone screens and interviews, review the applicant’s work information, negotiate compensation, and determine potential matches with open job orders or future employment opportunities
• Verify background information including work references, educational degree(s), drug screen, and other employment verifications required by the company or client, compliant with quality assurance guidelines
• Ensure all pre-hire qualifications are met and skill sheets are properly documented in CRM system, before proceeding to a facility interview
• Work daily with various client-facing teams to match and present qualified clinicians for placement in our current job openings
• Partner with onboarding team for all aspects of the employee/client assignment/placement
• Serve as the primary point of contact for clinicians, with an aim to retain candidates through contract extensions and reassignments
• Build relationships with co-workers and supervisors by helping others, offering assistance, supporting what’s best for the team/department, and resolving issues effectively and professionally
• Prioritize job duties and organize work responsibilities efficiently by planning and time-blocking
• Deliver exceptional customer service that meets or exceeds corporate customer service score goals
• Contribute to a positive and healthy team culture and maintain a solution-minded and can-do attitude
• Portray the company’s mission and value statements in all business conversations, transactions, and decisions

BASIC QUALIFICATIONS

• High School Diploma or GED certificate required
• Proven track record of career success and/or longevity in roles
• Self-motivated, with a strong desire to meet or exceed placement goals and passion for helping clinicians to thrive in their careers
• Ability to negotiate and problem-solve collaboratively
• Ability to organize workload, multi-task, and work with a sense of urgency and efficiency
• Willingness to learn, accept coaching/feedback, and practice the effort/activity required to succeed
• Ability to use MS Office software applications and the Internet proficiently; ability to learn and utilize multiple software applications efficiently
• Have a high level of comfort operating within technology platforms
• Speak and write professionally and follow oral or written instructions
• Excellent rapport/relationship-building skills
• Inspiration to succeed and accomplish goals
• Desire and ability to adhere to company core values and high standard of customer service

PREFERRED QUALIFICATIONS

• Associate or Bachelor’s degree preferred – a combination of education and relative experience will be considered
• One or more years of recruiting, sales, or related work experience
• Staffing industry experience
• Medical terminology background
• Phone exposure (customer service, call center, sales, cold calling, etc.)
• Solid sales skills (relationship-based, commissions)
• Successful selling or closing deals through consultative selling techniques

COMPENSATION

• Pay Range: USD $47,000.00 - USD $71,000.00 /Yr.