Mid Level Customer Solutions Specialist Jobs
Mid level customer solutions specialist jobs go to professionals ready to own client relationships end to end, guide junior team members, and resolve complex issues with minimal oversight. Openings are concentrated in Technology & Software, Distribution & Wholesale, and Energy, with a mix of on-site, remote, and hybrid settings, and employers like Sysdig, Amazon Web Services, and NOV hiring at this level now.
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The role is centered on customer-facing technical success: understanding production questions, applying Max Production workflows, supporting adoption, and carrying work through operating use.
The candidate should bring meaningful depth in either production and artificial-lift operations or digital, automation, data, and industrial software, with the ability and interest to learn across the other area.
The role coordinates with specialists in software engineering, platform architecture, advanced optimization, product management, and field operations rather than requiring one person to own every discipline.
Build a practical understanding of assigned customers, assets, lift systems, stakeholders, workflows, priorities, and open technical questions. Keep priorities, decisions, commitments, and next actions clear.
Work with customer engineers to investigate production behavior, data questions, artificial-lift operation, and optimization opportunities. Use Max Production to turn operating questions into structured work and practical recommendations.
Support trials, onboarding, training, technical reviews, adoption, operating decisions, and follow-up. Help customers incorporate useful Max Production workflows into daily engineering and operations.
Connect customer needs to Product, Engineering, Support, field personnel, artificial-lift specialists, and 24/7 Engineering and Optimization Services. Provide the context needed for those teams to contribute effectively.
Help resolve data quality, connectivity, configuration, access, performance, and product issues. Document business impact, coordinate escalation, communicate clearly, and confirm the customer’s resolution or next plan.
Track progress around visibility, decision quality, response time, workflow adoption, operational consistency, and service coverage. Support renewal and expansion discussions with credible technical and usage evidence.
Identify opportunities to expand customer value through applicable Max Production features, upgrades, modules, or services. Coordinate with Sales and Account management to support recommendations and customer conversations when those opportunities align with the customer’s needs and operating priorities.
Capture product feedback, workflow gaps, integration needs, and release impacts. Bring relevant improvements and product guidance back to customers in a clear, useful form.
Required Qualifications
Bachelor’s degree in engineering, computer science, information systems, energy technology, or a related technical field; equivalent relevant experience may be considered.
Three or more years of experience in production engineering, artificial lift, customer success engineering, technical account management, industrial automation, SCADA, IIoT, SaaS implementation, or a related role.
Meaningful depth in at least one relevant area: upstream production and artificial lift, or digital and industrial technology such as automation, data, APIs, cloud applications, or software-enabled services.
Experience working directly with customers or internal technical stakeholders to investigate problems, explain recommendations, support implementation, or improve operating workflows.
Strong communication, structured problem solving, sound judgment, and consistent follow-through across customers and internal teams.
Preferred Qualifications
Experience with ESPs or other artificial-lift systems, production surveillance, well-performance analysis, nodal or IPR analysis, pump-performance evaluation, or set-point optimization.
Experience with PLCs, VFDs, SCADA, industrial protocols, historian data, APIs, databases, cloud applications, or customer-facing analytics platforms.
Experience with software testing, feature feedback, release communication, workflow definition, or product improvement; formal product-management experience is not required.
Experience supporting customer adoption, technical reviews, renewals, expansion discovery, or value-realization programs.
The role is centered on customer-facing technical success: understanding production questions, applying Max Production workflows, supporting adoption, and carrying work through operating use.
The candidate should bring meaningful depth in either production and artificial-lift operations or digital, automation, data, and industrial software, with the ability and interest to learn across the other area.
The role coordinates with specialists in software engineering, platform architecture, advanced optimization, product management, and field operations rather than requiring one person to own every discipline.
Build a practical understanding of assigned customers, assets, lift systems, stakeholders, workflows, priorities, and open technical questions. Keep priorities, decisions, commitments, and next actions clear.
Work with customer engineers to investigate production behavior, data questions, artificial-lift operation, and optimization opportunities. Use Max Production to turn operating questions into structured work and practical recommendations.
Support trials, onboarding, training, technical reviews, adoption, operating decisions, and follow-up. Help customers incorporate useful Max Production workflows into daily engineering and operations.
Connect customer needs to Product, Engineering, Support, field personnel, artificial-lift specialists, and 24/7 Engineering and Optimization Services. Provide the context needed for those teams to contribute effectively.
Help resolve data quality, connectivity, configuration, access, performance, and product issues. Document business impact, coordinate escalation, communicate clearly, and confirm the customer’s resolution or next plan.
Track progress around visibility, decision quality, response time, workflow adoption, operational consistency, and service coverage. Support renewal and expansion discussions with credible technical and usage evidence.
Identify opportunities to expand customer value through applicable Max Production features, upgrades, modules, or services. Coordinate with Sales and Account management to support recommendations and customer conversations when those opportunities align with the customer’s needs and operating priorities.
Capture product feedback, workflow gaps, integration needs, and release impacts. Bring relevant improvements and product guidance back to customers in a clear, useful form.
Required Qualifications
Bachelor’s degree in engineering, computer science, information systems, energy technology, or a related technical field; equivalent relevant experience may be considered.
Three or more years of experience in production engineering, artificial lift, customer success engineering, technical account management, industrial automation, SCADA, IIoT, SaaS implementation, or a related role.
Meaningful depth in at least one relevant area: upstream production and artificial lift, or digital and industrial technology such as automation, data, APIs, cloud applications, or software-enabled services.
Experience working directly with customers or internal technical stakeholders to investigate problems, explain recommendations, support implementation, or improve operating workflows.
Strong communication, structured problem solving, sound judgment, and consistent follow-through across customers and internal teams.
Preferred Qualifications
Experience with ESPs or other artificial-lift systems, production surveillance, well-performance analysis, nodal or IPR analysis, pump-performance evaluation, or set-point optimization.
Experience with PLCs, VFDs, SCADA, industrial protocols, historian data, APIs, databases, cloud applications, or customer-facing analytics platforms.
Experience with software testing, feature feedback, release communication, workflow definition, or product improvement; formal product-management experience is not required.
Experience supporting customer adoption, technical reviews, renewals, expansion discovery, or value-realization programs.
See All 11 Mid Level Customer Solutions Specialist Jobs
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Find JobsMid Level Customer Solutions Specialist Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Distribution & Wholesale
- Energy
- Retail
- Fintech
Mid Level Customer Solutions Specialist Jobs: Frequently Asked Questions
How do I get a mid level customer solutions specialist job?
Position your existing experience around ownership and outcomes. Highlight moments when you resolved escalated issues independently, managed a client account from start to finish, or improved a process your team now uses. Applications that show measurable impact, such as reduced churn or faster resolution times, stand out at this level far more than a list of tasks performed.
Which companies hire mid level customer solutions specialists?
Companies hiring mid level customer solutions specialists right now include Sysdig, Amazon Web Services, and NOV, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from organizations large enough to have dedicated customer success functions but actively growing their teams rather than just backfilling vacated seats.
Are there remote mid level customer solutions specialist jobs?
Yes, though availability varies by employer and industry. About 33% of mid level customer solutions specialist openings are remote or hybrid as of November 2026, reflecting strong demand for experienced specialists who can manage client relationships without being on-site. Roles requiring hands-on product support or in-person client visits tend to stay office-based.
How do I move up to a mid level customer solutions specialist role?
Moving into a mid level role comes from building a consistent record of independent problem-solving and deepening your product or domain knowledge over time. Focus on taking ownership of smaller projects, volunteering to handle complex or escalated cases, and demonstrating that your judgment can be trusted without close supervision. Quantifying impact in your current role accelerates the transition.
Which industries hire the most mid level customer solutions specialists?
Mid Level customer solutions specialist roles concentrate in Technology & Software, Distribution & Wholesale, and Energy, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their customer relationships are complex enough to require experienced specialists who can diagnose problems, communicate solutions clearly, and retain accounts over the long term.