Customer Success Agent Jobs in Oklahoma

The Director of Engagement and Product Success is a pivotal role overseeing member satisfaction, retention, and

growth across OKCMAR and MLSOK. This senior leadership position is responsible for developing and executing

customer centric (member centric) strategies that drive revenue, product adoption, and long term relationships with

brokers, agents, appraisers, and key stakeholders.

JOB RESPONSIBILITIES

 Design and lead the overall member engagement

strategy for OKCMAR and MLSOK, aligned with

Board approved goals and organizational strategic

plans.

 Define and continuously refine the member

journey, identifying key touchpoints (onboarding,

education, communications, events, support) and

improving them for maximum impact.

 Develop programs that increase participation,

satisfaction, and perceived value across all

member segments (brokers, agents, appraisers,

affiliates, leadership).

Product Success & Adoption (OKCMAR & MLSOK Products)

Own the product success strategy for MLSOK and

related tools, ensuring products and services are

understood, adopted, and regularly used by

members.

 Partner with the MLS Product Success Specialist

and MLS leadership to set adoption goals, design

go to market plans, and align training and

communications.

 Prioritize product initiatives based on member

needs, feedback, and usage data; recommend

enhancements or changes to maintain high value

and compliance with policies.

 Serve as a key staff liaison and subject matter

expert on engagement and product success for

OKCMAR and MLSOK leadership and Boards.

 Prepare reports, presentations, and updates for

Board and committee meetings as requested by

the CEO, COOs, or Board leadership.

 Support orientation and education efforts for

volunteer leaders around member experience,

product utilization, and engagement metrics.

Leadership & Team Management

Provide leadership, coaching, and direction to staff

supporting engagement, product adoption,

communications, and events.Establish clear goals,

performance metrics, and development plans for

team members, reflecting OKCMAR’s and MLSOK’s

expectations for professionalism, collaboration,

and accountability.

Collaborate with the CEO, COOs, Communications,

Creative, Professional Development, Government

Affairs, Member Care, and MLS departments to

ensure programs and messaging are coordinated

and consistent.

 Ensure engagement and product initiatives comply

with OKCMAR and MLSOK bylaws, policies,

antitrust guidelines, and Board directives.

 Support committee work (where appropriate) by

aligning staff efforts with Board approved

committee descriptions and scopes.

Data, Metrics & Insights

 Define and track KPIs for engagement and product

success (e.g., membership retention, event

participation, training attendance, product

adoption and usage, satisfaction, NPS/CSAT).

 Develop dashboards and regular reports for

leadership and Boards, translating data into clear

insights and recommendations.

 Lead surveys and feedback programs to monitor

satisfaction and identify emerging needs or pain

points.

Communications & SocialMedia Alignment

 Partner with the Communications Director and

Creative Director to ensure all engagement and

product messaging is consistent with the one voice

policy for public and member communications.

 Oversee strategies for member facing

communications (email, newsletters, portal

messaging, SMS, website, social media), ensuring

they are timely, accurate, and brand aligned.

Qualifications

• Bachelor’s degree in a relevant field or equivalent professional experience.
• 5+ years of progressive leadership experience in engagement, product, customer success, marketing, or operations.
• Experience with membership‑based organizations, associations, MLSs, SaaS, or professional services preferred.
• Real estate industry experience (MLS, brokerage, association, or real estate technology) is a plus.
• Proven experience partnering with executive leadership, Boards, and volunteer leaders.
• Demonstrated success driving engagement, adoption, retention, and revenue through strategic initiatives.

Skills & Competencies

• Strategic thinker with the ability to turn vision into actionable plans.
• Strong understanding of member/customer experience and engagement best practices.
• Data‑driven decision‑maker with the ability to translate metrics into insights.
• Excellent written, verbal, and presentation communication skills.
• Collaborative leader with strong cross‑functional influence and organizational skills.
• High level of professionalism, judgment, and discretion.

Additional Requirements

• Active real estate licensees must place their license on inactive status prior to accepting the position.
• Knowledge of real estate, MLS, or REALTOR® association environments is a plus, not required.
• Familiarity with governance, policies, antitrust, and compliance standards preferred.
• Ability to work occasional evenings/weekends and travel locally as needed.
• Commitment to accountability, collaboration, and member‑first service.

Pay: $75,000.00 - $83,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person