Customer Success Consultant Jobs in California
Customer Success Consultant jobs in California are among the most active in the country, concentrated in SaaS, enterprise software, fintech, and healthcare technology, with openings at every level from associate through senior consultant. San Francisco, Los Angeles, and San Diego drive the majority of hiring, anchored by major employers such as Salesforce, ServiceNow, and Adobe. The most in-demand specialties are enterprise account management, onboarding and implementation, and data-driven customer health monitoring. Find a role that fits below and apply directly.
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Showing 5 of 315+ Customer Success Consultant jobs
About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
The Role
The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow.
What You Will Do
Dealership Engagement:
- Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement
- Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
- Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
- Identify and interpret industry metrics as value realization evidence
Consultative Engagement:
- Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda
- Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses
- Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly
- Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery
Platform Expertise and Scalable Delivery:
- Maintain current mastery of the Tekion platform across all relevant modules
- Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function
- Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
- Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply
What You Will Bring
- Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions
- The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know
- Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains
- Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action
Strong Preference
- Prior experience with Tekion or a comparable DMS at an administrative or power user level
- Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment
- Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary. Internal CVA, PS or Support is the most likely resource.
- Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI
- Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree
- Strong Executive Presence as they work with the top level Dealer Executives.
Perks & Benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
Current Tekion Employees – Please apply via Greenhouse Internal Job Board
The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.
Base Salary Range
$78,000—$130,000 USD
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.
The Role
The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow.
What You Will Do
Dealership Engagement:
- Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement
- Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes
- Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations
- Identify and interpret industry metrics as value realization evidence
Consultative Engagement:
- Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda
- Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses
- Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly
- Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery
Platform Expertise and Scalable Delivery:
- Maintain current mastery of the Tekion platform across all relevant modules
- Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function
- Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model
- Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply
What You Will Bring
- Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions
- The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know
- Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains
- Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action
Strong Preference
- Prior experience with Tekion or a comparable DMS at an administrative or power user level
- Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment
- Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary. Internal CVA, PS or Support is the most likely resource.
- Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI
- Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree
- Strong Executive Presence as they work with the top level Dealer Executives.
Perks & Benefits
- Competitive compensation and generous stock options
- 100% employer-paid top-of-the-line medical, dental and vision coverage
- Great benefits including unlimited PTO, parental leave and free snacks and beverages
- The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies
- Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
- Work on the latest and coolest technologies – everything is home-grown and built ground-up
- A dynamic work environment with a strong sense of community and collaboration
- The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
- Exciting opportunities for career growth and development
Current Tekion Employees – Please apply via Greenhouse Internal Job Board
The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.
Base Salary Range
$78,000—$130,000 USD
Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.
For more information on our privacy practices, please refer to our Applicant Privacy Notice here.
See All 315+ Customer Success Consultant Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsCustomer Success Consultant Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Success Consultant Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
- JPMorganChase53
- Bank of America18
- Google11
- Rippling10
- First Command Financial Services9
Top Industries Hiring
- Technology & Software101
- Banking & Financial Services38
- Consulting & Professional Services34
- Investment & Asset Management20
- Insurance17
What California Employers Look For
The qualifications that appear most often in customer success consultant jobs across California.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of customer success or account management experience preferred
- Demonstrated proficiency with CRM platforms such as Salesforce or Gainsight
- Strong written and verbal communication skills for client-facing interactions
- Ability to analyze customer usage data and translate insights into retention strategies
- Experience working cross-functionally with sales, product, and support teams
Customer Success Consultant Jobs in California: Frequently Asked Questions
How do you become a customer success consultant in California?
Customer success consulting in California requires no state-issued license or board registration. Employers typically expect a bachelor's degree in business, communications, marketing, or a related field, along with demonstrated experience in account management or client services. Certifications such as the SuccessHACKER CSM Certification or Gainsight's PX certification strengthen a candidate's profile. California's dense SaaS market means most hiring managers also look for hands-on familiarity with enterprise CRM tools and measurable retention outcomes.
How much do customer success consultants make in California?
Customer success consultants in California earn a median of about $80,850 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $43,240 for the lowest 10% to over $168,720 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer success consultants in California?
Employers hiring customer success consultants in California right now include JPMorganChase, Bank of America, and Google, based on current listings on Migrate Mate as of June 2026. California's concentration of enterprise software and cloud technology headquarters means many of these employers are looking for consultants who can manage complex, high-value accounts across multiple product lines.
Which California cities have the most customer success consultant jobs?
San Francisco, Los Angeles, and San Diego lead California for customer success consultant openings. San Francisco's density of SaaS and cloud companies drives the largest share of listings, while Los Angeles reflects demand from media technology, e-commerce, and healthcare platforms, and San Diego draws from its growing biotech software and defense technology sectors.
Are there remote customer success consultant jobs in California?
Yes, and more than most fields. Customer success consulting is largely desk-based and communication-driven, making it well suited to remote arrangements. About 19% of customer success consultant openings tied to California are remote or hybrid as of June 2026. Strategic and renewal-focused roles tend to be the most remote-friendly, while onboarding and implementation roles occasionally require periodic on-site visits with enterprise clients.
How can I get hired as a customer success consultant in California with little or no experience?
The most realistic entry path is moving from a customer support, sales development, or technical support role into a junior or associate customer success position. Large California technology employers such as Salesforce and ServiceNow run structured associate programs and rotational tracks designed for candidates without formal CSM experience. Building proficiency in Gainsight or Salesforce and earning a recognized customer success certification signals readiness to hiring managers even without a lengthy work history in the role.
Where can I find and apply to customer success consultant jobs in California?
You can find and apply to customer success consultant jobs in California on Migrate Mate, which lists current openings tied to California employers. Find roles that fit your experience and target location, then apply directly to the ones that match.
See All 315+ Customer Success Consultant Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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