Entry Level Customer Success Lead Jobs
New grad customer success lead jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong internship work or a portfolio of client-facing wins can carry more weight than a lengthy resume. Most openings mix on-site and remote settings across Technology & Software, Consulting & Professional Services, and Retail, with employers like ALTO USA, Zifo, and RELEX Solutions hiring at this level now.
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INTRODUCTION
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Supervisor Customer Success.
LOCATION
Remote
TRAVEL
Once per quarter to New York City.
Overview
- Provide operational leadership and oversight in support of a large, complex health system customer.
- Serve as a key connection between the customer, the onsite Customer Success resource, Account Management, and cross functional Cardinal Health teams.
- Provide direct leadership and coaching to the onsite resource, oversee key operational activities, support performance management and reporting, and serve as an escalation point for complex customer needs.
- As customer and business needs evolve, this position has the potential for expanded leadership responsibilities.
- Responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.
- Cultivating and maintaining ongoing customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Responsibilities
- Provide direct leadership, coaching and oversight to the Customer Success resource supporting the assigned health system.
- Oversee day-to-day customer operational activities and help ensure strong execution and follow-through.
- Serve as an escalation point for complex operational issues and coordinate the appropriate internal resources to support resolution.
- Support oversight of transactions, deliveries, new account setup, credit and billing issues, and other operational customer needs.
- Partner with the onsite resource and Account Management to monitor customer performance, identify risks and proactively address opportunities for improvement.
- Support the development and validation of customer performance reporting, dashboards, financial insights, benchmarking and business review materials.
- Maintain visibility to operational and strategic issues and ensure appropriate tracking, ownership and follow-through.
- Support monthly operational reviews, including service levels, fill rates, shortages, allocations, active issues and continuous-improvement opportunities.
- Build strong relationships with customer stakeholders and internal Cardinal Health partners.
- Support customer initiatives across acute, outpatient, ambulatory, specialty and other pharmacy settings as applicable.
- Identify opportunities to improve customer experience, operational efficiency and overall partnership.
- Take on additional leadership responsibility as customer and organizational needs evolve.
QUALIFICATIONS
- Willingness to travel once per quarter to New York City.
- Prior experience in a direct customer facing role within the healthcare industry.
- Prior experience executing in-person or live video presentations to external customers and articulating metrics.
- Strong data analytics and Excel/reporting capabilities.
- Prior people management experience preferred.
- Prior experience with pharmacy operations, pharmaceutical distribution preferred.
- Experience supporting complex healthcare systems.
- Retail, outpatient, or ambulatory pharmacy experience preferred.
- Experience with specialty pharmacy and/or 340B environments preferred.
Anticipated Pay Range $68,500 - $107,470 annually.
Bonus Eligible - No
BENEFITS
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/27/26. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
INTRODUCTION
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Supervisor Customer Success.
LOCATION
Remote
TRAVEL
Once per quarter to New York City.
Overview
- Provide operational leadership and oversight in support of a large, complex health system customer.
- Serve as a key connection between the customer, the onsite Customer Success resource, Account Management, and cross functional Cardinal Health teams.
- Provide direct leadership and coaching to the onsite resource, oversee key operational activities, support performance management and reporting, and serve as an escalation point for complex customer needs.
- As customer and business needs evolve, this position has the potential for expanded leadership responsibilities.
- Responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.
- Cultivating and maintaining ongoing customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Responsibilities
- Provide direct leadership, coaching and oversight to the Customer Success resource supporting the assigned health system.
- Oversee day-to-day customer operational activities and help ensure strong execution and follow-through.
- Serve as an escalation point for complex operational issues and coordinate the appropriate internal resources to support resolution.
- Support oversight of transactions, deliveries, new account setup, credit and billing issues, and other operational customer needs.
- Partner with the onsite resource and Account Management to monitor customer performance, identify risks and proactively address opportunities for improvement.
- Support the development and validation of customer performance reporting, dashboards, financial insights, benchmarking and business review materials.
- Maintain visibility to operational and strategic issues and ensure appropriate tracking, ownership and follow-through.
- Support monthly operational reviews, including service levels, fill rates, shortages, allocations, active issues and continuous-improvement opportunities.
- Build strong relationships with customer stakeholders and internal Cardinal Health partners.
- Support customer initiatives across acute, outpatient, ambulatory, specialty and other pharmacy settings as applicable.
- Identify opportunities to improve customer experience, operational efficiency and overall partnership.
- Take on additional leadership responsibility as customer and organizational needs evolve.
QUALIFICATIONS
- Willingness to travel once per quarter to New York City.
- Prior experience in a direct customer facing role within the healthcare industry.
- Prior experience executing in-person or live video presentations to external customers and articulating metrics.
- Strong data analytics and Excel/reporting capabilities.
- Prior people management experience preferred.
- Prior experience with pharmacy operations, pharmaceutical distribution preferred.
- Experience supporting complex healthcare systems.
- Retail, outpatient, or ambulatory pharmacy experience preferred.
- Experience with specialty pharmacy and/or 340B environments preferred.
Anticipated Pay Range $68,500 - $107,470 annually.
Bonus Eligible - No
BENEFITS
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/27/26. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Top Industries Hiring
- Technology & Software29
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- Retail5
- Banking & Financial Services5
- Distribution & Wholesale3
Entry Level Customer Success Lead Jobs: Frequently Asked Questions
How do I get an entry level customer success lead job?
Start by highlighting any client-facing experience, even from internships, campus roles, or part-time work in retail or hospitality. Employers at this level look for strong communication, the ability to manage multiple accounts, and comfort with CRM tools like Salesforce or HubSpot. A short portfolio showing onboarding projects or customer retention wins gives you a concrete edge over candidates with only a resume.
Which companies hire entry level customer success leads?
Companies hiring entry level customer success leads right now include ALTO USA, Zifo, and RELEX Solutions, based on current listings on Migrate Mate as of November 2026. At this level, SaaS companies, tech startups, and B2B service firms tend to hire most actively, often building out customer success teams with junior talent they can develop into account leads over time.
Are there remote entry level customer success lead jobs?
Yes, though availability varies by employer and industry. About 60% of entry level customer success lead openings are remote or hybrid as of November 2026, reflecting how many SaaS and tech employers have made distributed customer success teams a standard part of their structure. Filtering by work setting on Migrate Mate lets you narrow results to fully remote or hybrid openings quickly.
Are these new grad customer success lead jobs?
Yes, many of the listings on this page are new grad and junior roles that explicitly welcome recent graduates with little or no professional experience. A new grad-friendly posting typically calls for zero to two years of experience and accepts internships, volunteer work, or a portfolio of relevant projects in place of a full work history. Look for language like 'entry level,' 'associate,' or 'junior' in the job title or requirements.
Which industries hire the most entry level customer success leads?
Entry Level customer success lead roles concentrate in Technology & Software, Consulting & Professional Services, and Retail, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their business models depend on recurring revenue and client retention, which means companies need junior talent who can own onboarding and early relationship management from day one.