Customer Support Engineer Jobs in Rhode Island
Customer Support Engineer jobs in Rhode Island concentrate in technology services, financial technology, and healthcare IT, with demand running from associate-level help-desk roles through senior technical account management. Most of the hiring is in and around Providence, Warwick, and Cranston, where employers like Atrion Networking, Lifespan Health System, and Fidelity Investments maintain established technical support operations. The most consistently posted specialties are enterprise software troubleshooting, cloud platform support, and SaaS onboarding. Scan the live roles below and apply to whichever ones fit.
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Job Summary
RDSI has an immediate opening for a Test/Technical Support Engineer to work full-time on software configuration, troubleshooting, updating, and testing of RDSI’s Electronic Warfare training software for Windows (EWPro). This position is located full-time on-site at the Naval Undersea Warfare Center, Newport RI. Electronic Warfare, radar, and submarine experience a plus.
Responsibilities
· Perform assigned software configuration, troubleshooting and database updating/testing
· Configure/troubleshoot audio and multi-monitor setups on Windows
· Work alongside other engineers on the team to elevate technology and consistently apply best practices.
· Provide evaluations of proposed tasks to assist RDSI in developing code.
· Interface with software lead to determine software development requirements.
· Develop, document, and test procedures to support installations and upgrades.
Qualifications
· Knowledge of Windows OS
· Bachelor’s Degree in one of the following: Computer Science, Electrical Engineering, Mathematics or related fields
· Must be well versed in the use of Microsoft Office Outlook, Word, Excel, Power Point, and Project.
· Excellent oral and written skills are critical.
· The candidate must be able to work independently with a minimum of supervision, and able to work collaboratively with other team members when required
· Must have or be able to obtain a Secret level Security Clearance
Additional Experience Desired
· Experience with HLA, Git, Python and SQL, and Windows Secure Host Baseline.
· Familiarity with Linux
· Familiarity with SMITT and SEWTS US Navy Training Systems, Electronic Warfare (EW), electronic surveillance, Electronic Support ( ES ), ELINT, and/or COMINT receivers, systems and techniques
· Radar or RF technologies, RF propagation theories, tools and basic antenna theory
· VHDL/Verilog programming language for FPGA systems
· Knowledge of submarines
Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information
RDSI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Job Summary
RDSI has an immediate opening for a Test/Technical Support Engineer to work full-time on software configuration, troubleshooting, updating, and testing of RDSI’s Electronic Warfare training software for Windows (EWPro). This position is located full-time on-site at the Naval Undersea Warfare Center, Newport RI. Electronic Warfare, radar, and submarine experience a plus.
Responsibilities
· Perform assigned software configuration, troubleshooting and database updating/testing
· Configure/troubleshoot audio and multi-monitor setups on Windows
· Work alongside other engineers on the team to elevate technology and consistently apply best practices.
· Provide evaluations of proposed tasks to assist RDSI in developing code.
· Interface with software lead to determine software development requirements.
· Develop, document, and test procedures to support installations and upgrades.
Qualifications
· Knowledge of Windows OS
· Bachelor’s Degree in one of the following: Computer Science, Electrical Engineering, Mathematics or related fields
· Must be well versed in the use of Microsoft Office Outlook, Word, Excel, Power Point, and Project.
· Excellent oral and written skills are critical.
· The candidate must be able to work independently with a minimum of supervision, and able to work collaboratively with other team members when required
· Must have or be able to obtain a Secret level Security Clearance
Additional Experience Desired
· Experience with HLA, Git, Python and SQL, and Windows Secure Host Baseline.
· Familiarity with Linux
· Familiarity with SMITT and SEWTS US Navy Training Systems, Electronic Warfare (EW), electronic surveillance, Electronic Support ( ES ), ELINT, and/or COMINT receivers, systems and techniques
· Radar or RF technologies, RF propagation theories, tools and basic antenna theory
· VHDL/Verilog programming language for FPGA systems
· Knowledge of submarines
Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information
RDSI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
See All 14 Customer Support Engineer Jobs in Rhode Island
Find roles in Rhode Island that match your experience and apply in just a few clicks.
Find JobsCustomer Support Engineer Jobs by City in Rhode Island
Where Rhode Island roles are concentrated, by current openings.
Customer Support Engineer Job Market in Rhode Island
A snapshot from current Rhode Island openings, updated as new roles post.
Who's Hiring
- CVS Health4
- Akido1A
- Shaw's1
- E Logic1E
- Veranex1V
Top Industries Hiring
- Healthcare & Medical Services4
- Education1
What Rhode Island Employers Look For
The qualifications that appear most often in customer support engineer jobs across Rhode Island.
- Bachelor's degree in computer science, information technology, or a related technical field
- Proven experience troubleshooting enterprise software, SaaS platforms, or cloud-based systems
- Strong written and verbal communication skills for technical and non-technical audiences
- Familiarity with CRM or ticketing platforms such as Salesforce, Zendesk, or ServiceNow
- Ability to manage multiple support cases simultaneously and meet defined SLA targets
- Experience with scripting or basic programming to assist with customer-facing technical issues
Customer Support Engineer Jobs in Rhode Island: Frequently Asked Questions
How do you become a customer support engineer in Rhode Island?
Customer support engineers in Rhode Island are not required to hold a state-issued license, so the path centers on education and demonstrated technical skill. Most employers look for a bachelor's degree in computer science, IT, or engineering, though some accept associate degrees paired with relevant certifications such as CompTIA A+, Network+, or vendor credentials from Microsoft or AWS. Building hands-on experience through internships at Rhode Island technology firms or healthcare IT departments is the most direct route into the role.
How much do customer support engineers make in Rhode Island?
Customer support engineers in Rhode Island earn a median of about $62,510 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $47,340 for the lowest 10% to over $94,040 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire customer support engineers in Rhode Island?
Rhode Island customer support engineer roles are posted by CVS Health, Akido, and Shaw's and others right now, based on current listings on Migrate Mate as of July 2026. Rhode Island's concentration of financial services technology, regional healthcare networks, and managed IT service providers keeps this role in steady demand across the state.
Which Rhode Island cities have the most customer support engineer jobs?
Rhode Island, Providence, and Warwick account for the largest share of customer support engineer openings in Rhode Island. Providence anchors the market as the state's commercial and healthcare hub, drawing demand from corporate technology offices and hospital systems, while Warwick and Cranston attract roles tied to financial services firms and managed service providers clustered in the greater Providence metro area.
Are there remote customer support engineer jobs in Rhode Island?
Yes, and more than most fields, since customer support engineering is primarily a desk-based, software-driven role that translates well to remote environments. About 40% of customer support engineer openings tied to Rhode Island are remote or hybrid as of July 2026, reflecting how widely employers in this space have normalized distributed teams. The most remote-friendly sub-areas are SaaS platform support, cloud infrastructure troubleshooting, and technical account management.
How can I get hired as a customer support engineer in Rhode Island with little or no experience?
The most realistic entry path is through a tier-one IT support or help-desk role at a Rhode Island managed service provider or healthcare IT department, where internal movement into customer support engineering is common. Large health networks like Lifespan and Care New England frequently post associate-level technical support positions that serve as on-ramps. Earning a vendor certification such as CompTIA A+ or an AWS Cloud Practitioner credential meaningfully strengthens an application from a candidate without direct experience, as does any hands-on project work demonstrating troubleshooting capability.
Where can I find and apply to customer support engineer jobs in Rhode Island?
You can find and apply to customer support engineer jobs in Rhode Island on Migrate Mate, which lists current openings across the state. Search the available roles, identify the ones that match your background and preferences, and apply directly to the positions that fit.
See All 14 Customer Support Engineer Jobs in Rhode Island
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