Customer Support Engineer Jobs in Wisconsin
Customer Support Engineer jobs in Wisconsin are open across Milwaukee, Sussex, and Madison and other Wisconsin metros, with employers like Generac Power Systems, Alfa Laval, and Bass Pro Shops hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 31+ Customer Support Engineer jobs
DESCRIPTION
About Operations Technology Solutions (OTS)
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About the Role:
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
- Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates.
- Collaborating with internal teams or vendors to execute projects.
- Leading continuous improvement efforts.
- Auditing the quality of work performed and provide constructive feedback when necessary.
- Automating manual tasks; create/improve small tools that help make team operations more efficient.
- Serving as the first point of escalation.
- Participating in hiring, training and development of others.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- 3+ years of IT client, server, and network service delivery experience
- 4+ years of IT systems or relevant commercial production environment experience
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- 4+ years of PC repair, troubleshooting, deployment and liquidation experience
- High school or equivalent diploma
PREFERRED QUALIFICATIONS
- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WI, Cottage Grove - 60,700.00 - 106,300.00 USD annually
DESCRIPTION
About Operations Technology Solutions (OTS)
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.
About the Role:
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.
What Do We Offer?
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).
Key job responsibilities
- Troubleshooting difficult IT problems without SOPs Planning and coordinating CMs and CM templates.
- Collaborating with internal teams or vendors to execute projects.
- Leading continuous improvement efforts.
- Auditing the quality of work performed and provide constructive feedback when necessary.
- Automating manual tasks; create/improve small tools that help make team operations more efficient.
- Serving as the first point of escalation.
- Participating in hiring, training and development of others.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
BASIC QUALIFICATIONS
- 3+ years of IT client, server, and network service delivery experience
- 4+ years of IT systems or relevant commercial production environment experience
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 4+ years of Microsoft administration, Linux administration, or Cisco IOS (CLI) experience
- 4+ years of troubleshooting in a multi-user high availability environment experience
- 4+ years of PC repair, troubleshooting, deployment and liquidation experience
- High school or equivalent diploma
PREFERRED QUALIFICATIONS
- 3+ years of supporting a windows server environment experience
- Experience supporting video conference and teleconference equipment
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, WI, Cottage Grove - 60,700.00 - 106,300.00 USD annually
See All 31 Customer Support Engineer Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
Find JobsCustomer Support Engineer Jobs by City in Wisconsin
Where Wisconsin roles are concentrated, by current openings.
Customer Support Engineer Job Market in Wisconsin
A snapshot from current Wisconsin openings, updated as new roles post.
Who's Hiring
- Generac Power Systems6
- Alfa Laval2
- Bass Pro Shops2
- Fortinet2
- Milwaukee School of Engineering (MSOE)2
Top Industries Hiring
- Manufacturing15
- Energy4
- Retail4
- Technology & Software4
- Cybersecurity2
What Wisconsin Employers Look For
The qualifications that appear most often in customer support engineer jobs across Wisconsin.
- Experience troubleshooting APIs, webhooks, or third-party integrations for technical customers
- Proficiency with a support platform such as Zendesk, Salesforce Service Cloud, or Intercom
- Ability to read and interpret logs, error codes, and basic scripts in Python, JavaScript, or SQL
- Strong written communication skills for creating clear bug reports and customer-facing documentation
- Bachelor's degree in computer science, information systems, or a related technical field
- Familiarity with ticketing workflows, SLA management, and escalation processes in a B2B environment
Customer Support Engineer Jobs in Wisconsin: Frequently Asked Questions
How many customer support engineer jobs are there in Wisconsin?
There are 31+ customer support engineer openings in Wisconsin on Migrate Mate as of June 2026, with the most roles in Milwaukee, Sussex, and Madison. New positions post regularly as employers across Wisconsin hire.
How much do customer support engineers make in Wisconsin?
Customer support engineers in Wisconsin earn a median of about $58,810 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $43,260 for the lowest 10% to over $82,100 for the top 10%. Pay rises with experience, specialty, and employer.
Which Wisconsin cities have the most customer support engineer jobs?
Milwaukee, Sussex, and Madison have the most customer support engineer openings in Wisconsin right now, with additional roles spread across smaller metros statewide.
Which companies hire customer support engineers in Wisconsin?
Employers hiring customer support engineers in Wisconsin include Generac Power Systems, Alfa Laval, and Bass Pro Shops, based on current listings on Migrate Mate as of June 2026.
Are there remote customer support engineer jobs in Wisconsin?
Yes. About 10% of customer support engineer openings tied to Wisconsin are remote or hybrid as of June 2026. The rest are on-site roles based in Wisconsin metros.
How do I apply for customer support engineer jobs in Wisconsin?
You can apply to customer support engineer jobs in Wisconsin directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Wisconsin location, then apply to each one that fits.
See All 31 Customer Support Engineer Jobs in Wisconsin
Find roles in Wisconsin that match your experience and apply in just a few clicks.
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