Entry Level Customer Support Manager Jobs
New grad customer support manager jobs welcome recent graduates and entry level candidates with zero to two years of experience, where strong internship work or a portfolio of customer-facing projects can matter more than a lengthy resume. Most openings are on-site and hybrid roles across Technology & Software, Manufacturing, and Consulting & Professional Services, with employers like KLA, Akkar, and Revance Therapeutics hiring at this level now.
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Showing 5 of 52+ Entry Level Customer Support Manager jobs
At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri, a global pure-play ice cream leader. With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Outshine, Oreo, Dreyer’s & Edy’s, Skinny Cow, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.
Headquartered in Walnut Creek, the Bay Area’s hub for up and coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We have invested in significant capital expansions to grow our Operations and Supply Chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.
Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you.
Job Overview:
The Customer Solution Support is responsible for ensuring the efficient and secure operation of an organization's IT infrastructure. They provide technical support to end-users, maintain hardware and software systems, troubleshoot IT issues, and implement technology solutions to enhance productivity and security.
Role and Activity:
- Technical Support: Provide help desk support to end-users, resolving technical issues related to hardware, software, and network connectivity.
- Hardware Maintenance: Install, configure, and maintain computer hardware, including servers, desktops, laptops, printers, and peripherals. Perform hardware upgrades and replacements as needed.
- Software Management: Install, configure, and update operating systems and software applications. Ensure that all software is properly licensed and up to date.
- Network Management: Set up and maintain computer networks, including LANs (Local Area Networks) and WANs (Wide Area Networks). Monitor network performance, troubleshoot connectivity issues, and ensure network security.
- Security: Implement and enforce IT security policies and procedures to protect data and systems from threats. Monitor for security breaches and respond to incidents.
- Data Backup and Recovery: Develop and implement data backup and recovery strategies to ensure data integrity and availability in case of system failures or disasters.
- User Training: Provide training and guidance to end-users on using IT systems and software effectively and securely.
- Vendor Management: Liaise with IT vendors and service providers to procure hardware, software, and IT services. Manage vendor relationships and contracts.
- Documentation: Maintain comprehensive documentation of IT systems, configurations, and procedures for reference and troubleshooting.
- Technology Planning: Assist in IT strategic planning, including recommending technology upgrades, improvements, and new solutions to support organizational goals.
Measurable Outcomes
- Response and Resolution Time:
- Ticket Closure Rate:
- Incident Reduction:
- System Uptime:
Qualifications:
- A degree in Computer Science, Information Technology (IT), Information Systems, Software Engineering, or related fields is highly preferred
- Problem-solving: Ability to troubleshoot and resolve IT issues.
- Cybersecurity Awareness: Understanding security protocols, encryption, and threat mitigation.
- Attention to detail, analytical thinking, and the ability to work under pressure are important.
- Ability to work both independently and as part of a team.
Behaviors
Adaptable - Adjust approach to match varied task requirements; Adjust behavior to others’ styles; Change Priorities to meet changing demands; Adjust quickly to new responsibilities and tasks.
Communication - presents ideas optimally, actively listens and works across functional boundaries.
Teamwork/ Cooperation - effectively working within and outside the formal line of authority
Performance – Open to change and will always look for better, simpler, and more effective ways of operating.
Hands on approach. – Decisions and plans based on seeing and being part of the event, not solely based on report reading.
Zero compromise on Quality and excellence. – Hygiene, Process, Labor resource and Waste.
Entrepreneurial – challenges the status quo and explores new ideas and opportunities.
Continually striving to increase the knowledge of the processes and products - Understand all tasks, processes and activities as an expert in Ice cream.
Teamwork – Commitment and enthusiasm to working together to achieve better outcomes.
Accountability – Personal commitment, full participant who uses personal impact to build the business.
Consumer focused – Produce product to the agreed quality standards.
Know Your People – Spend time getting to know your people, their skills, interests, knowledge, etc.
Pay
The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. This is a salary non-exempt position and the pay range for prospective employees in this role is between $27 - $37/hour.
Dreyer’s Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
At Dreyer’s Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri, a global pure-play ice cream leader. With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Häagen-Dazs, Drumstick, Outshine, Oreo, Dreyer’s & Edy’s, Skinny Cow, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe.
Headquartered in Walnut Creek, the Bay Area’s hub for up and coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We have invested in significant capital expansions to grow our Operations and Supply Chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it.
Unleash your potential at Dreyer’s Grand Ice Cream and discover what a sweet career we have in store for you.
Job Overview:
The Customer Solution Support is responsible for ensuring the efficient and secure operation of an organization's IT infrastructure. They provide technical support to end-users, maintain hardware and software systems, troubleshoot IT issues, and implement technology solutions to enhance productivity and security.
Role and Activity:
- Technical Support: Provide help desk support to end-users, resolving technical issues related to hardware, software, and network connectivity.
- Hardware Maintenance: Install, configure, and maintain computer hardware, including servers, desktops, laptops, printers, and peripherals. Perform hardware upgrades and replacements as needed.
- Software Management: Install, configure, and update operating systems and software applications. Ensure that all software is properly licensed and up to date.
- Network Management: Set up and maintain computer networks, including LANs (Local Area Networks) and WANs (Wide Area Networks). Monitor network performance, troubleshoot connectivity issues, and ensure network security.
- Security: Implement and enforce IT security policies and procedures to protect data and systems from threats. Monitor for security breaches and respond to incidents.
- Data Backup and Recovery: Develop and implement data backup and recovery strategies to ensure data integrity and availability in case of system failures or disasters.
- User Training: Provide training and guidance to end-users on using IT systems and software effectively and securely.
- Vendor Management: Liaise with IT vendors and service providers to procure hardware, software, and IT services. Manage vendor relationships and contracts.
- Documentation: Maintain comprehensive documentation of IT systems, configurations, and procedures for reference and troubleshooting.
- Technology Planning: Assist in IT strategic planning, including recommending technology upgrades, improvements, and new solutions to support organizational goals.
Measurable Outcomes
- Response and Resolution Time:
- Ticket Closure Rate:
- Incident Reduction:
- System Uptime:
Qualifications:
- A degree in Computer Science, Information Technology (IT), Information Systems, Software Engineering, or related fields is highly preferred
- Problem-solving: Ability to troubleshoot and resolve IT issues.
- Cybersecurity Awareness: Understanding security protocols, encryption, and threat mitigation.
- Attention to detail, analytical thinking, and the ability to work under pressure are important.
- Ability to work both independently and as part of a team.
Behaviors
Adaptable - Adjust approach to match varied task requirements; Adjust behavior to others’ styles; Change Priorities to meet changing demands; Adjust quickly to new responsibilities and tasks.
Communication - presents ideas optimally, actively listens and works across functional boundaries.
Teamwork/ Cooperation - effectively working within and outside the formal line of authority
Performance – Open to change and will always look for better, simpler, and more effective ways of operating.
Hands on approach. – Decisions and plans based on seeing and being part of the event, not solely based on report reading.
Zero compromise on Quality and excellence. – Hygiene, Process, Labor resource and Waste.
Entrepreneurial – challenges the status quo and explores new ideas and opportunities.
Continually striving to increase the knowledge of the processes and products - Understand all tasks, processes and activities as an expert in Ice cream.
Teamwork – Commitment and enthusiasm to working together to achieve better outcomes.
Accountability – Personal commitment, full participant who uses personal impact to build the business.
Consumer focused – Produce product to the agreed quality standards.
Know Your People – Spend time getting to know your people, their skills, interests, knowledge, etc.
Pay
The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer’s Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. This is a salary non-exempt position and the pay range for prospective employees in this role is between $27 - $37/hour.
Dreyer’s Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
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Entry Level Customer Support Manager Jobs: Frequently Asked Questions
How do I get an entry level customer support manager job?
Focus on customer-facing experience from internships, part-time retail or service roles, or campus leadership where you resolved problems and guided others. Employers at this level look for candidates who can demonstrate clear communication, basic team coordination, and a calm approach to difficult situations. A concise resume that highlights measurable outcomes, such as response times improved or issues resolved, gives you a strong edge over candidates with similar experience.
Which companies hire entry level customer support managers?
Companies hiring entry level customer support managers right now include KLA, Akkar, and Revance Therapeutics, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from growth-stage tech companies, e-commerce businesses, and consumer services firms that are expanding their support teams and willing to develop candidates from the ground up.
Are there remote entry level customer support manager jobs?
Yes, though on-site and hybrid roles still make up a significant share of postings at this level. About 41% of entry level customer support manager openings are remote or hybrid as of November 2026, reflecting strong demand from companies that run distributed support teams and are open to developing early-career managers outside a traditional office environment.
Are these new grad customer support manager jobs?
Yes, many of these postings are new grad and junior roles that explicitly welcome recent graduates and candidates with little or no prior management experience. A new grad friendly posting typically lists zero to two years of experience as sufficient, accepts internship work or volunteer leadership in place of full-time history, and may mention training programs or mentorship for early-career hires rather than requiring an established background.
Which industries hire the most entry level customer support managers?
Entry Level customer support manager roles concentrate in Technology & Software, Manufacturing, and Consulting & Professional Services, based on current listings on Migrate Mate as of November 2026. These sectors drive consistent hiring at the entry level because high customer volume, rapid team growth, and product complexity create ongoing demand for organized, early-career professionals who can coordinate support workflows and help scale service operations.