Customer Support Representative Jobs in Massachusetts

Your Job

Molex is seeking a Customer Service/ Support Representative at our South Grafton, MA facility. Our Customer Service / Support Representative acts as the primary liaison between customers and the production team, managing the end-to-end order process. Key responsibilities include processing orders in ERP systems, coordinating with logistics and production to meet deadlines, resolving product inquiries or complaints, and managing customer accounts. Successful candidates will have strong communication/problem solving skills, attention to detail, and accuracy in data entry and order processing.

Our Team

At Molex South Grafton, you'll join a collaborative team dedicated to safety, operational excellence, and continuous improvement. We believe in leveraging each person's unique skills and perspectives to strengthen our operations and deliver high-quality solutions to our customers. Our team works closely across Materials, Production, Engineering, Quality, and Customer Service to ensure efficient processes and reliable delivery.

We foster a culture where roles and expectations are clear, contributions are valued, and employees are supported in developing their skills and advancing their careers. If you're looking for an environment where teamwork, accountability, and growth are encouraged, we offer an opportunity to make a meaningful impact as part of the Molex organization.

What You Will Do

- Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
- Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on-time delivery.
- Answer inquiries regarding product specifications, lead times, and order status via phone or email.
- Handle complaints, process returns, issue credits, and resolve shipping discrepancies.
- Maintain accurate, up-to-date customer records, notes, and interaction logs.
- Office Administration

Who You Are (Basic Qualifications)

- Customer service experience in a manufacturing, distribution, or B2B environment.
- Experience using ERP systems (e.g., SAP, Oracle)

What Will Put You Ahead

- Associate's or Bachelor's degree in business or a related field

For this role, we anticipate paying $75,000 - $90,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).