Head Of Customer Success Jobs in Massachusetts

Who we are looking for

Role Overview

The Head of Strategic Solutions for Asset Owners is responsible for taking a leading role in the firm’s most important new business pursuits across the Asset Owner segment in North America. Reporting to the North American Head of Sales for Assets owners with a strong partnership to with the head of the AO segment and Head of Client Service, this role is accountable for driving new client acquisition by ensuring the firm targets the right opportunities, competes effectively, and brings differentiated, executable solutions to market.

This role operates at the center of sales, product, and client service—integrating capabilities to shape, position, and win complex mandates. The focus is squarely on improving win rates, strengthening market positioning, and accelerating high-quality client acquisition.

Strategic Mandate

• Drive disciplined opportunity selection by establishing clear qualification standards for RFP participation, prioritizing pursuits with strong strategic fit, attractive economics, and a high probability of win
• Improve win rates by shaping differentiated, scalable solutions aligned to the firm’s global delivery model
• Actively challenge and decline low-probability or sub-scale opportunities to ensure focus on the highest-value pursuits
• Elevate consistency, quality, and impact in how we position and present to the market

Core Responsibilities

• Partner with Sales to assess, qualify, and prioritize new business opportunities, including direct involvement in go/no-go decisioning
• Lead end-to-end solutioning, defining the target operating model, service construct, and supporting business case
• Coordinate cross-functional teams (Client Service, Product, Technology, Operations) to develop cohesive, competitive proposals
• Own the overall solution narrative and client positioning through the sales cycle
• Personally lead and deliver client-facing demonstrations of myStateStreet, developing deep product expertise across a wide range of functionality to effectively showcase the platform to senior prospects
• Translate complex product capabilities into clear, compelling client value through tailored demonstrations aligned to client needs
• Standardize RFP responses, presentations, and technology demonstrations to drive repeatability and quality
• Promote scalable, sustainable solutions, minimizing bespoke commitments and reinforcing the global operating model
• Build strong internal and external relationships to strengthen market presence and increase access to strategic opportunities
• Support rebid and defense strategies selectively where strategically important

What We Value

• Strong commercial judgment with a bias toward high-value opportunity selection
• Deep understanding of Asset Owner operating models and industry dynamics
• Executive presence with the ability to influence senior stakeholders internally and externally
• Proven ability to lead cross-functional teams in complex, high-stakes pursuits
• Ability to develop deep, working expertise across State Street products and articulate those capabilities effectively in a sales context
• Discipline in execution with a focus on scalability, repeatability, and outcomes

Experience

10+ years of experience across sales, client service, operations, or strategy within financial services

Proven track record of winning complex, large-scale mandates

Salary Range:

$170,000 - $267,500 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.