Director Of Client Experience Jobs in Illinois
Director Of Client Experience jobs in Illinois concentrate in financial services, healthcare technology, and professional services, with Chicago anchoring the state's market as one of the most active hiring environments in the Midwest for this senior leadership role. Most openings are in the Chicago metro, with additional demand in Naperville and Schaumburg, where employers like Hyatt, Discover Financial Services, and Zebra Technologies maintain significant operations. The most in-demand specialties are customer journey strategy, enterprise account management, and cross-functional team leadership. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 211+ Director Of Client Experience jobs
Shape the Future of People, Culture, and Organizational Excellence
To apply for this position, please click here.
At Aspire, we believe that exceptional experiences begin with exceptional people.
We are seeking an innovative, strategic, and people-centered Chief People & Experience Officer (CPXO) to join our executive leadership team. This is an extraordinary opportunity for a transformational executive who is passionate about building high-performing cultures, developing inspiring leaders, and creating an exceptional team member experience that advances our mission of empowering people with intellectual and developmental disabilities to live their fullest lives.
As our Chief People & Experience Officer, you will lead enterprise-wide strategy for human resources, organizational development, workforce planning, leadership development, team member engagement, organizational effectiveness, and change management. You will also provide executive oversight of Aspire's outsourced technology partnership, ensuring technology investments, cybersecurity, and information systems support operational excellence, accessibility, and long-term sustainability.
If you believe people are an organization's greatest competitive advantage—and you thrive on helping organizations grow through culture, leadership, innovation, and purpose—we would love to meet you.
What You'll Do
Lead Organizational Strategy
As a trusted advisor to the CEO and Executive Leadership Team, you will:
- Develop and execute long-range people and workforce strategies that support organizational growth and resilience.
- Guide enterprise-wide organizational development and leadership succession planning.
- Lead transformational change initiatives that strengthen engagement, performance, and mission impact.
- Champion innovative uses of technology and AI to improve communication, learning, collaboration, and operational efficiency.
- Leverage workforce analytics and organizational data to drive strategic decision-making.
- Build organizational capability to successfully navigate growth and change.
Elevate the Team Member Experience
You will create an environment where people feel valued, connected, and inspired to do their best work by:
- Advancing a culture of belonging, accountability, learning, and continuous improvement.
- Designing innovative engagement, recognition, well-being, and retention strategies.
- Leading organization-wide listening initiatives, including engagement surveys, focus groups, and feedback systems.
- Strengthening internal communications that foster transparency and alignment.
- Championing accessibility, inclusion, and person-centered values across the organization.
Build Exceptional Leaders
You'll shape Aspire's future leadership by:
- Leading succession planning and talent assessment strategies.
- Modernizing performance management and feedback systems.
- Developing leadership development programs and career pathways.
- Coaching leaders to build engaged, high-performing teams.
- Partnering across the organization to align people strategies with business priorities.
Attract and Develop Outstanding Talent
You'll position Aspire as an employer of choice by:
- Leading innovative talent acquisition and workforce planning strategies.
- Enhancing onboarding and orientation experiences.
- Building programs that support professional development and career growth.
- Partnering with operational leaders to address workforce challenges and future talent needs.
Lead Human Resources Excellence
You'll provide executive leadership for all aspects of Human Resources, including:
- Employee relations
- Talent management
- Organizational effectiveness
- Performance management
- Total rewards and compensation
- Benefits strategy
- Compliance and risk management
- HR policies and governance
Oversee Organizational Technology
In partnership with Aspire's outsourced IT provider, you will:
- Provide executive oversight of technology strategy and investments.
- Ensure cybersecurity, infrastructure, and information systems support organizational success.
- Lead vendor relationships, budgeting, contracts, and service-level performance.
- Monitor business continuity, disaster recovery, and cybersecurity initiatives.
- Advise executive leadership on emerging technology opportunities and organizational technology strategy.
You'll ensure our people practices reflect our mission, support operational excellence, and create an outstanding employee experience while maintaining compliance with all employment laws and regulations.
Requirements:What You Bring
We're seeking a collaborative executive leader who combines strategic vision with operational excellence and a passion for developing people.
- Bachelor's degree in Human Resources, Organizational Development, Business Administration, Psychology, or a related field.
- Minimum of 10 years of progressive leadership experience in Human Resources, People Operations, or Organizational Development.
- At least five years of executive or senior leadership experience.
- Demonstrated success creating systems, programs, and team member experiences that build high-performing, values-driven cultures.
- Experience developing leadership development programs and organizational learning initiatives.
- Experience partnering with executive and operational leaders as a strategic business partner.
- Experience leading RFP processes for HRIS, payroll systems, and employee benefits.
- Strong knowledge of employment law, compensation strategy, organizational development, and HR best practices.
- Valid driver's license with a satisfactory driving record.
Preferred Qualifications
- Master's degree in Human Resources, Business Administration, or a related field.
- SHRM-SCP, SPHR, or comparable certification.
- Experience in nonprofit, healthcare, human services, disability services, or other mission-driven organizations.
- Knowledge of person-centered practices and disability rights.
- Experience overseeing managed technology services or outsourced IT partnerships.
- Experience with mergers and acquisitions.
- Expertise in workforce analytics, dashboards, and people metrics.
The Leader We're Looking For
The ideal candidate is a visionary executive who inspires confidence, develops leaders, and creates cultures where people and organizations thrive.
You are someone who:
- Builds strong, collaborative relationships across all levels of an organization.
- Leads with authenticity, integrity, and emotional intelligence.
- Makes thoughtful, data-informed decisions.
- Navigates complexity with confidence and optimism.
- Tackles difficult conversations with courage and compassion.
- Cultivates innovation while maintaining operational excellence.
- Develops leaders who inspire high-performing teams.
- Believes exceptional employee experiences drive exceptional outcomes for the people we serve.
Why Aspire?
At Aspire, your work changes lives.
You'll join a mission-driven organization dedicated to empowering individuals with intellectual and developmental disabilities through person-centered supports that promote independence, belonging, and meaningful lives.
As a member of our executive leadership team, you'll help shape the future of our organization by creating an exceptional workplace where talented people can grow, lead, and make a lasting difference every day.
If you're ready to lead transformational people strategies, strengthen organizational culture, and help build the future of Aspire, we encourage you to apply.
To apply for this position, please click here.
Lead with purpose. Build exceptional teams. Transform lives.
Shape the Future of People, Culture, and Organizational Excellence
To apply for this position, please click here.
At Aspire, we believe that exceptional experiences begin with exceptional people.
We are seeking an innovative, strategic, and people-centered Chief People & Experience Officer (CPXO) to join our executive leadership team. This is an extraordinary opportunity for a transformational executive who is passionate about building high-performing cultures, developing inspiring leaders, and creating an exceptional team member experience that advances our mission of empowering people with intellectual and developmental disabilities to live their fullest lives.
As our Chief People & Experience Officer, you will lead enterprise-wide strategy for human resources, organizational development, workforce planning, leadership development, team member engagement, organizational effectiveness, and change management. You will also provide executive oversight of Aspire's outsourced technology partnership, ensuring technology investments, cybersecurity, and information systems support operational excellence, accessibility, and long-term sustainability.
If you believe people are an organization's greatest competitive advantage—and you thrive on helping organizations grow through culture, leadership, innovation, and purpose—we would love to meet you.
What You'll Do
Lead Organizational Strategy
As a trusted advisor to the CEO and Executive Leadership Team, you will:
- Develop and execute long-range people and workforce strategies that support organizational growth and resilience.
- Guide enterprise-wide organizational development and leadership succession planning.
- Lead transformational change initiatives that strengthen engagement, performance, and mission impact.
- Champion innovative uses of technology and AI to improve communication, learning, collaboration, and operational efficiency.
- Leverage workforce analytics and organizational data to drive strategic decision-making.
- Build organizational capability to successfully navigate growth and change.
Elevate the Team Member Experience
You will create an environment where people feel valued, connected, and inspired to do their best work by:
- Advancing a culture of belonging, accountability, learning, and continuous improvement.
- Designing innovative engagement, recognition, well-being, and retention strategies.
- Leading organization-wide listening initiatives, including engagement surveys, focus groups, and feedback systems.
- Strengthening internal communications that foster transparency and alignment.
- Championing accessibility, inclusion, and person-centered values across the organization.
Build Exceptional Leaders
You'll shape Aspire's future leadership by:
- Leading succession planning and talent assessment strategies.
- Modernizing performance management and feedback systems.
- Developing leadership development programs and career pathways.
- Coaching leaders to build engaged, high-performing teams.
- Partnering across the organization to align people strategies with business priorities.
Attract and Develop Outstanding Talent
You'll position Aspire as an employer of choice by:
- Leading innovative talent acquisition and workforce planning strategies.
- Enhancing onboarding and orientation experiences.
- Building programs that support professional development and career growth.
- Partnering with operational leaders to address workforce challenges and future talent needs.
Lead Human Resources Excellence
You'll provide executive leadership for all aspects of Human Resources, including:
- Employee relations
- Talent management
- Organizational effectiveness
- Performance management
- Total rewards and compensation
- Benefits strategy
- Compliance and risk management
- HR policies and governance
Oversee Organizational Technology
In partnership with Aspire's outsourced IT provider, you will:
- Provide executive oversight of technology strategy and investments.
- Ensure cybersecurity, infrastructure, and information systems support organizational success.
- Lead vendor relationships, budgeting, contracts, and service-level performance.
- Monitor business continuity, disaster recovery, and cybersecurity initiatives.
- Advise executive leadership on emerging technology opportunities and organizational technology strategy.
You'll ensure our people practices reflect our mission, support operational excellence, and create an outstanding employee experience while maintaining compliance with all employment laws and regulations.
Requirements:What You Bring
We're seeking a collaborative executive leader who combines strategic vision with operational excellence and a passion for developing people.
- Bachelor's degree in Human Resources, Organizational Development, Business Administration, Psychology, or a related field.
- Minimum of 10 years of progressive leadership experience in Human Resources, People Operations, or Organizational Development.
- At least five years of executive or senior leadership experience.
- Demonstrated success creating systems, programs, and team member experiences that build high-performing, values-driven cultures.
- Experience developing leadership development programs and organizational learning initiatives.
- Experience partnering with executive and operational leaders as a strategic business partner.
- Experience leading RFP processes for HRIS, payroll systems, and employee benefits.
- Strong knowledge of employment law, compensation strategy, organizational development, and HR best practices.
- Valid driver's license with a satisfactory driving record.
Preferred Qualifications
- Master's degree in Human Resources, Business Administration, or a related field.
- SHRM-SCP, SPHR, or comparable certification.
- Experience in nonprofit, healthcare, human services, disability services, or other mission-driven organizations.
- Knowledge of person-centered practices and disability rights.
- Experience overseeing managed technology services or outsourced IT partnerships.
- Experience with mergers and acquisitions.
- Expertise in workforce analytics, dashboards, and people metrics.
The Leader We're Looking For
The ideal candidate is a visionary executive who inspires confidence, develops leaders, and creates cultures where people and organizations thrive.
You are someone who:
- Builds strong, collaborative relationships across all levels of an organization.
- Leads with authenticity, integrity, and emotional intelligence.
- Makes thoughtful, data-informed decisions.
- Navigates complexity with confidence and optimism.
- Tackles difficult conversations with courage and compassion.
- Cultivates innovation while maintaining operational excellence.
- Develops leaders who inspire high-performing teams.
- Believes exceptional employee experiences drive exceptional outcomes for the people we serve.
Why Aspire?
At Aspire, your work changes lives.
You'll join a mission-driven organization dedicated to empowering individuals with intellectual and developmental disabilities through person-centered supports that promote independence, belonging, and meaningful lives.
As a member of our executive leadership team, you'll help shape the future of our organization by creating an exceptional workplace where talented people can grow, lead, and make a lasting difference every day.
If you're ready to lead transformational people strategies, strengthen organizational culture, and help build the future of Aspire, we encourage you to apply.
To apply for this position, please click here.
Lead with purpose. Build exceptional teams. Transform lives.
See All 211+ Director Of Client Experience Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find JobsDirector Of Client Experience Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Director Of Client Experience Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
- Riverside Healthcare11
- Bob's Discount Furniture7
- EVERSANA4
- Capital One4
- Advocate Aurora Health4
Top Industries Hiring
- Healthcare & Medical Services15
- Technology & Software8
- Consulting & Professional Services5
- Retail4
- Investment & Asset Management4
What Illinois Employers Look For
The qualifications that appear most often in director of client experience jobs across Illinois.
- Bachelor's degree in business, marketing, or a related field required
- Seven or more years of client experience or customer success leadership experience
- Proven ability to build and lead cross-functional teams across large organizations
- Deep expertise in CRM platforms and customer journey mapping tools
- Strong background in data-driven decision making and client retention strategy
- Experience presenting to C-suite stakeholders and managing executive relationships
Director Of Client Experience Jobs in Illinois: Frequently Asked Questions
How do you become a director of client experience in Illinois?
Most Illinois employers expect a bachelor's degree in business, marketing, or communications, with a master's degree increasingly preferred at larger firms. There is no state-issued license required for this role in Illinois, but candidates who advance into it typically build several years in customer success, account management, or service operations before moving into director-level leadership. Chicago's dense concentration of financial services, healthcare technology, and professional services firms makes it the most practical market to pursue this path.
Which companies hire director of client experiences in Illinois?
Employers hiring director of client experiences in Illinois right now include Riverside Healthcare, Bob's Discount Furniture, and EVERSANA, based on current listings on Migrate Mate as of July 2026. Illinois's headquarters-heavy business environment, particularly in the Chicago metro, means many of these openings sit within large corporate organizations that manage national or global client portfolios from Illinois.
Which Illinois cities have the most director of client experience jobs?
Chicago, Kankakee, and Springfield have the most director of client experience openings in Illinois. Chicago drives the majority of demand because it is home to a high concentration of financial services firms, insurance companies, and technology headquarters, while Naperville and Schaumburg generate additional openings through the large corporate campuses and regional offices anchored in Chicago's western suburbs.
Are there remote director of client experience jobs in Illinois?
Yes, and more than most fields, since director of client experience work is largely strategic and communication-driven rather than hands-on or location-dependent. About 31% of director of client experience openings tied to Illinois are remote or hybrid as of July 2026, reflecting how broadly this leadership role has shifted away from requiring daily in-office presence. The portions of the role most likely to stay remote are strategy development, internal stakeholder alignment, and client reporting functions.
How can I get hired as a director of client experience in Illinois with little or no experience?
The most realistic entry path is through a client-facing individual contributor role such as customer success manager, account manager, or service delivery coordinator at a mid-size or enterprise Illinois employer. Companies like Hyatt, Discover Financial Services, and large Chicago-based professional services firms regularly hire at the associate and manager level and promote from within into director roles. Building a portfolio of documented client retention or satisfaction improvements and earning a Certified Customer Experience Professional credential gives candidates a measurable edge when competing for leadership openings.
Where can I find and apply to director of client experience jobs in Illinois?
You can find and apply to director of client experience jobs in Illinois on Migrate Mate, which lists current Illinois openings for this role. Search the available positions, find the ones that match your background and location preference, and apply directly to the roles that fit.
See All 211+ Director Of Client Experience Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
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