Retention Specialist Jobs in Illinois
Retention Specialist jobs in Illinois are in strong demand, concentrated in financial services, healthcare, telecommunications, and higher education, with openings at every level from entry-level coordinator to senior manager. Chicago anchors most of the hiring, though Naperville and Rockford also carry steady volume, and major employers such as Allstate, United Airlines, and Advocate Health Care maintain consistent retention-focused teams across the state. The most in-demand specialties are employee retention, customer success, and member retention for insurance and benefits programs. Scan the live roles below and apply to whichever ones fit.
Find Retention Specialist JobsOverview
Showing 5 of 13+ Retention Specialist jobs
CLIENT RETENTION SPECIALIST
Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations.
We pride ourselves on being part of the reason that our customers can have products they want at a price that they can afford. We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after 40 years of serving thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.
As a client retention specialist, your impact is two-fold:
- For the team, your goal is to help the store hit goals for sales and retention.
- For our clients, your role is help them get to ownership by providing best-in-class service while helping them find the right poducts and solutions that meet their needs and are within their budget.
No experience? No problem! We offer in-depth on-the-job training to increase your skills and pay.
We also offer regular opportunities for review and advancement.
BENEFITS PACKAGE
Rent One is dedicated to ensuring our employees achieve their career goals. We're committed to the success of our team members and offer opportunities for both personal and professional growth.
The pay range we're offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training/professional development programs, and other performance incentives.
Our client retention specialists do a lot for us, which is why we give so much back in return. We offer multiple affordable medical plans to choose from, dental, vision, life/accidental death/dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).
We'll also shower you with perks, including:
- Attire: Our online store has lots of affordable Rent One gear to keep you in style and professional without breaking the bank.
- Employee Purchase Program: Out of this world savings on products and services at any of our Rent One or RNR - Midwest (wheelstires) locations.
- On-The-Job and Professional Development Training Programs: We like to meet employees where they're at, then help them build a career they can be proud of while doing the type of work that they love. Regardless of where you are in your career, we have a program that will take you to the next level.
JOB REQUIREMENTS
- Previous rent-to-own experience is desirable, but not necessary (we train!)
- Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
- Must have valid driver's license and maintain a driving record that complies with organizational standards.
JOB RESPONSIBILITIES
- Contact clients via phone and serve as the primary point of contact between the client and the company.
- Set daily collection goals and verify and maintain accuracy of customer information.
- Review sales rental orders for compliance and approval.
- Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
- Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
- At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.
ALTERNATIVE JOB TITLES
Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer Service Retention Specialist, Relationship Retention Coordinator, Collection Specialist, Cashier / Clerk, Retail
At Rent One, EVERYONE is important
- our clients, our communities and our co-workers.
- We're especially dedicated to helping our employees achieve their aspirations, and we continue to cultivate a workplace culture rich with opportunities for professional and personal growth.
- A healthy work-life balance isn't just possible at Rent One, it's promised. Working with us is a great job but an even better career!
Why Should You Apply?
Our Schedule
Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.
Career Track
We'd love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.
Affordable and
Comprehensive Benefits Package
Medical, dental, vision and life insurance programs as well as life insurance, short/long term disability, critical illness and accident coverage.
Not to mention paid time off like holidays and vacation!
Certified Training
Structured on-the-job training that includes a 12-day remote training class for every new hire.
There are also five types of certifications offered all designed to guide our employees to the top!
401K
Invest in your future by participating in our 401k program.
Rent One will match 30% of your first 5% and 40% of your next 5%!
Reimbursement for
EducationGym
Memberships
Receive up to $200 for any work-related education classes you wish to take outside of Rent One.
We'll also reimburse up to $200 per year for gym memberships whether it's a traditional gym, kickboxing, CrossFit, or another fitness facility.
CLIENT RETENTION SPECIALIST
Rent One is proud to provide our customers with affordable home furnishings and appliances. Our customer choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations.
We pride ourselves on being part of the reason that our customers can have products they want at a price that they can afford. We're a trusted solution for customers looking for new or pre-owned products from today's top brands, and after 40 years of serving thousands of happy clients, we're looking for a client retention specialist to help us get to the next level.
As a client retention specialist, your impact is two-fold:
- For the team, your goal is to help the store hit goals for sales and retention.
- For our clients, your role is help them get to ownership by providing best-in-class service while helping them find the right poducts and solutions that meet their needs and are within their budget.
No experience? No problem! We offer in-depth on-the-job training to increase your skills and pay.
We also offer regular opportunities for review and advancement.
BENEFITS PACKAGE
Rent One is dedicated to ensuring our employees achieve their career goals. We're committed to the success of our team members and offer opportunities for both personal and professional growth.
The pay range we're offering is competitive and includes opportunities for you to maximize your earning potential through bonuses (monthly), certified training/professional development programs, and other performance incentives.
Our client retention specialists do a lot for us, which is why we give so much back in return. We offer multiple affordable medical plans to choose from, dental, vision, life/accidental death/dismemberment policy options, voluntary life, voluntary disability, accident insurance, critical illness insurance, tuition reimbursement, fitness benefit, and a 401(k) (with company match).
We'll also shower you with perks, including:
- Attire: Our online store has lots of affordable Rent One gear to keep you in style and professional without breaking the bank.
- Employee Purchase Program: Out of this world savings on products and services at any of our Rent One or RNR - Midwest (wheelstires) locations.
- On-The-Job and Professional Development Training Programs: We like to meet employees where they're at, then help them build a career they can be proud of while doing the type of work that they love. Regardless of where you are in your career, we have a program that will take you to the next level.
JOB REQUIREMENTS
- Previous rent-to-own experience is desirable, but not necessary (we train!)
- Customer service, sales, call center, or collections experience in retail environment helpful, but not required.
- Must have valid driver's license and maintain a driving record that complies with organizational standards.
JOB RESPONSIBILITIES
- Contact clients via phone and serve as the primary point of contact between the client and the company.
- Set daily collection goals and verify and maintain accuracy of customer information.
- Review sales rental orders for compliance and approval.
- Manage past due accounts including working with clients to get their accounts in good standing with a program they can afford and that will help them get to ownership.
- Act as a customer liaison who resells the benefits of timely rental/lease agreement renewal payments.
- At times, the CRS will assist other co-workers in the store such as during times of peak activity, absences, and planned time off.
ALTERNATIVE JOB TITLES
Customer Success Associate, Account Manager, Client Relationship Associate, Customer Retention Associate, Customer Loyalty Specialist, Account Retention Specialist, Customer Service Retention Specialist, Relationship Retention Coordinator, Collection Specialist, Cashier / Clerk, Retail
At Rent One, EVERYONE is important
- our clients, our communities and our co-workers.
- We're especially dedicated to helping our employees achieve their aspirations, and we continue to cultivate a workplace culture rich with opportunities for professional and personal growth.
- A healthy work-life balance isn't just possible at Rent One, it's promised. Working with us is a great job but an even better career!
Why Should You Apply?
Our Schedule
Closed Sundays, close on Saturday at 5 p.m. and close on weekdays at 6 p.m.
Career Track
We'd love to help you write your success story and provide you with all the resources necessary to take your skillsets to the next level.
Affordable and
Comprehensive Benefits Package
Medical, dental, vision and life insurance programs as well as life insurance, short/long term disability, critical illness and accident coverage.
Not to mention paid time off like holidays and vacation!
Certified Training
Structured on-the-job training that includes a 12-day remote training class for every new hire.
There are also five types of certifications offered all designed to guide our employees to the top!
401K
Invest in your future by participating in our 401k program.
Rent One will match 30% of your first 5% and 40% of your next 5%!
Reimbursement for
EducationGym
Memberships
Receive up to $200 for any work-related education classes you wish to take outside of Rent One.
We'll also reimburse up to $200 per year for gym memberships whether it's a traditional gym, kickboxing, CrossFit, or another fitness facility.
See All 13 Retention Specialist Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Retention Specialist JobsRetention Specialist Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Retention Specialist Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
What Illinois Employers Look For
The qualifications that appear most often in retention specialist jobs across Illinois.
- Bachelor's degree in business, human resources, communications, or a related field
- Two or more years of experience in customer service, account management, or HR roles
- Demonstrated ability to analyze churn data and develop retention strategies
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for client and employee engagement
- Experience developing outreach campaigns, loyalty programs, or re-engagement initiatives
Retention Specialist Jobs in Illinois: Frequently Asked Questions
How do you become a retention specialist in Illinois?
Most Illinois employers require a bachelor's degree in business, human resources, communications, or a closely related field. There is no state-issued license specific to retention specialists in Illinois, so hiring decisions turn on experience and demonstrated results. Entry-level candidates typically move into the role from customer service, HR coordinator, or account management positions. Familiarity with CRM platforms and data analysis tools is consistently cited in Illinois job listings as a differentiating qualification.
Which companies hire retention specialists in Illinois?
Companies currently hiring retention specialists in Illinois include Rent One, State Farm, and Beyond Finance, per current listings on Migrate Mate as of October 2026. Illinois's concentration of insurance carriers, health systems, and financial services firms means ongoing demand for both customer-facing and employee retention roles across the state.
Which Illinois cities have the most retention specialist jobs?
Chicago, Mount Vernon, and Alton have the most retention specialist openings in Illinois. Chicago dominates volume because it is home to major insurance, financial services, and healthcare headquarters, while suburban markets like Naperville benefit from corporate campuses that run large customer success and HR operations for national brands.
Are there remote retention specialist jobs in Illinois?
Yes, and more than many fields, since retention specialist work is largely desk-based, data-driven, and conducted over phone, email, and video. About 67% of retention specialist openings tied to Illinois are remote or hybrid as of October 2026, reflecting how well the role adapts to distributed teams. Customer retention and employee engagement functions are the sub-areas most consistently offered on a remote or hybrid basis.
How can I get hired as a retention specialist in Illinois with little or no experience?
The most realistic entry path is a customer service or inside sales role at a large Illinois employer, then a lateral move into retention. Companies like Allstate and Advocate Health Care regularly hire for customer support and member services positions that feed directly into retention teams. Completing a certification in customer success or HR fundamentals through an Illinois community college or professional association strengthens your application. Building a portfolio that shows measurable outcomes, such as reduced churn or improved satisfaction scores, matters more than years of experience for most Illinois hiring managers.
Where can I find and apply to retention specialist jobs in Illinois?
You can find and apply to retention specialist jobs in Illinois on Migrate Mate, which lists current Illinois openings updated regularly. Search the listings, identify the roles that match your background and preferred location, and apply directly to each one that fits.
See All 13 Retention Specialist Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Retention Specialist Jobs