Retention Specialist Jobs in Ohio
Retention Specialist jobs in Ohio are concentrated in healthcare, financial services, and customer experience operations, with demand at every level from frontline associate to senior program manager. Columbus, Cleveland, and Cincinnati anchor most of the hiring, where established employers like Nationwide Insurance, Cleveland Clinic, and Fifth Third Bank maintain active retention and customer success teams. The most in-demand specialties in Ohio include employee retention, customer retention analytics, and membership and subscriber lifecycle management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 6+ Retention Specialist jobs
Depends on Qualifications
Main Campus (BG), OH
Full-Time
BGSU01996
Community Well-Being
TRIO Programs
09/29/2026
353
Summary
The Retention Specialist is an entry level administrative staff position within the TRIO Programs Department that has primary responsibility for Student Engagement Services, maintaining a participant caseload, and supporting recruitment and programming within the Student Support Services program.
Essential Functions
Retention
- Provide advising to a caseload of approximately 115-125 students, including monitoring progress via student meetings and semester and midterm grades
- Providing counseling to program participants to improve academic skills
- Provide intrusive services to students not meeting satisfactory academic progress including outreach by phone, letters and electronic media to students, monitor persistence and academic performance to ensure that program goals are met
- Assist students with selection of coursework from grad plan and course registration and/or changing their schedules, including helping students determine which courses to take at other institutions based on transfer matrix information and knowledge of the transfer credit process, reviewing academic plans, exploring possible major changes and explaining academic policies (such as add/drop deadlines and procedures, repeating courses, etc.),
- Administering and analyzing need assessment tools
- Work one-on-one with current students on caseload, providing academic and career advising, financial and economic literacy, graduate school assistance and assistance with personal/social issues and concerns
Provide financial, career and graduate school advising in person or through workshops. Provide relevant workshops to meet student needs in coordination with the Student Engagement Coordinator.
Recruitment
- Assist with the identification and selection of potential program participants throughout the academic year
- Meet with prospective students and their parents
- Conduct SSS Information Session on program services to incoming parents and students
- Assist with application assessment by analyzing and compiling student information, including financial aid and admissions information and placement test scores to determine to determine eligibility for the program
Record-keeping and reporting, including caseload management and maintenance of case files and collecting, analyzing and assessing information for performance reports due each semester covering all work activities and preparing goal assessment reports.
Participation in committees relevant to the SSS program participants' needs.
Other duties as assigned
Minimum Qualifications
The following Degree is required:
- Master’s Degree required.
- 2 years of experience advising low-income, first-generation students and/or students with disabilities
- 1 year working with student information systems
- 1 year experience teaching college courses
Additional Information
Knowledge, Skills, and Abilities:
- Demonstrated working knowledge in servicing students with low-income and first-generation backgrounds and students with disabilities
- Demonstrated experience working with wide variety of students with broad backgrounds and experiences
- Demonstrated ability to work from a place of cultural competence to support an inclusive environment
- Experience advocating for students in matters of financial aid and working with students through appeals processes
- Knowledge of the policies, procedures, practices and activities of TRIO or similar programs
- Case management skills
- Knowledge of university student information systems such as CSS or similar databases
- Excellent oral and written communication skills
- Experience must be fully documented on the official application.
- The application will be used to evaluate if candidates meet the minimum requirements for the position and for consideration when determining starting pay rate.
- Experience requirements are inclusive of relevant professional experience, or experience attained through relevant internships, co-ops, student employment positions, or graduate assistantships.
- Required: Resume (for supplemental information only)
- Optional: Cover Letter
Bowling Green State University is an equal opportunity employer. The University is committed to maintaining an employment and educational environment that is free from unlawful discrimination, harassment, and retaliation. The University prohibits discrimination and harassment on the basis of protected class: age (40 years of age or older), ancestry, color, disability, ethnicity, familial status, gender, gender identity and expression, genetic information, HIV/AIDS status, marital status, military status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, protected veteran status, or any other legally protected characteristic.
EEOC Know Your Rights
OCRC Know Your Rights
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email ohr@bgsu.edu.
BGSU is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
Depends on Qualifications
Main Campus (BG), OH
Full-Time
BGSU01996
Community Well-Being
TRIO Programs
09/29/2026
353
Summary
The Retention Specialist is an entry level administrative staff position within the TRIO Programs Department that has primary responsibility for Student Engagement Services, maintaining a participant caseload, and supporting recruitment and programming within the Student Support Services program.
Essential Functions
Retention
- Provide advising to a caseload of approximately 115-125 students, including monitoring progress via student meetings and semester and midterm grades
- Providing counseling to program participants to improve academic skills
- Provide intrusive services to students not meeting satisfactory academic progress including outreach by phone, letters and electronic media to students, monitor persistence and academic performance to ensure that program goals are met
- Assist students with selection of coursework from grad plan and course registration and/or changing their schedules, including helping students determine which courses to take at other institutions based on transfer matrix information and knowledge of the transfer credit process, reviewing academic plans, exploring possible major changes and explaining academic policies (such as add/drop deadlines and procedures, repeating courses, etc.),
- Administering and analyzing need assessment tools
- Work one-on-one with current students on caseload, providing academic and career advising, financial and economic literacy, graduate school assistance and assistance with personal/social issues and concerns
Provide financial, career and graduate school advising in person or through workshops. Provide relevant workshops to meet student needs in coordination with the Student Engagement Coordinator.
Recruitment
- Assist with the identification and selection of potential program participants throughout the academic year
- Meet with prospective students and their parents
- Conduct SSS Information Session on program services to incoming parents and students
- Assist with application assessment by analyzing and compiling student information, including financial aid and admissions information and placement test scores to determine to determine eligibility for the program
Record-keeping and reporting, including caseload management and maintenance of case files and collecting, analyzing and assessing information for performance reports due each semester covering all work activities and preparing goal assessment reports.
Participation in committees relevant to the SSS program participants' needs.
Other duties as assigned
Minimum Qualifications
The following Degree is required:
- Master’s Degree required.
- 2 years of experience advising low-income, first-generation students and/or students with disabilities
- 1 year working with student information systems
- 1 year experience teaching college courses
Additional Information
Knowledge, Skills, and Abilities:
- Demonstrated working knowledge in servicing students with low-income and first-generation backgrounds and students with disabilities
- Demonstrated experience working with wide variety of students with broad backgrounds and experiences
- Demonstrated ability to work from a place of cultural competence to support an inclusive environment
- Experience advocating for students in matters of financial aid and working with students through appeals processes
- Knowledge of the policies, procedures, practices and activities of TRIO or similar programs
- Case management skills
- Knowledge of university student information systems such as CSS or similar databases
- Excellent oral and written communication skills
- Experience must be fully documented on the official application.
- The application will be used to evaluate if candidates meet the minimum requirements for the position and for consideration when determining starting pay rate.
- Experience requirements are inclusive of relevant professional experience, or experience attained through relevant internships, co-ops, student employment positions, or graduate assistantships.
- Required: Resume (for supplemental information only)
- Optional: Cover Letter
Bowling Green State University is an equal opportunity employer. The University is committed to maintaining an employment and educational environment that is free from unlawful discrimination, harassment, and retaliation. The University prohibits discrimination and harassment on the basis of protected class: age (40 years of age or older), ancestry, color, disability, ethnicity, familial status, gender, gender identity and expression, genetic information, HIV/AIDS status, marital status, military status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, protected veteran status, or any other legally protected characteristic.
EEOC Know Your Rights
OCRC Know Your Rights
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email ohr@bgsu.edu.
BGSU is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents
See All 6 Retention Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Retention Specialist JobsRetention Specialist Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Retention Specialist Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Insurance
What Ohio Employers Look For
The qualifications that appear most often in retention specialist jobs across Ohio.
- Bachelor's degree in business, communications, human resources, or a related field
- Two or more years of experience in customer success, account management, or related roles
- Demonstrated ability to analyze churn data and develop targeted retention strategies
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Microsoft Dynamics
- Strong verbal and written communication skills for client outreach and internal reporting
- Experience collaborating across sales, marketing, and operations teams to meet retention goals
Retention Specialist Jobs in Ohio: Frequently Asked Questions
How do you become a retention specialist in Ohio?
Most Ohio employers require a bachelor's degree in business, communications, psychology, or human resources as the foundational credential. There is no state-issued license specific to retention specialists in Ohio, so hiring decisions hinge on relevant experience in customer success, account management, or employee engagement. Certifications such as the Certified Customer Experience Professional designation or coursework in data analytics strengthen a candidacy, and Ohio employers in financial services often favor candidates familiar with compliance-adjacent communication.
Which companies hire retention specialists in Ohio?
Employers hiring retention specialists in Ohio right now include State Farm, Oakmont Education, and Bowling Green State University, based on current listings on Migrate Mate as of October 2026. Ohio's concentration of insurance carriers, regional banks, and large healthcare networks means demand for retention talent is distributed across multiple sectors rather than dominated by a single industry.
Which Ohio cities have the most retention specialist jobs?
Dayton, Piqua, and Massillon have the most retention specialist openings in Ohio. Columbus leads because of its dense cluster of insurance, fintech, and retail headquarters, while Cleveland's healthcare systems and banking institutions drive consistent demand, and Cincinnati's consumer goods and financial services employers round out the market.
How can I get hired as a retention specialist in Ohio with little or no experience?
The most realistic entry path is moving from a customer-facing or support role into a retention-focused position, since Ohio employers routinely promote from within or hire from adjacent titles like customer service representative, account coordinator, or collections associate. Large Ohio employers such as Progressive Insurance, Huntington National Bank, and Nationwide run structured associate and rotational programs that include retention functions and accept candidates without direct experience. Building proficiency in a CRM platform and completing a customer experience or data analytics course signals readiness to hiring managers.
Where can I find and apply to retention specialist jobs in Ohio?
You can find and apply to retention specialist jobs in Ohio on Migrate Mate, which lists current Ohio openings updated regularly. Search the listings, identify roles that match your background and preferred location, and apply directly to the ones that fit your experience level and target industry.
See All 6 Retention Specialist Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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