Retention Specialist Jobs in Pennsylvania
Retention Specialist jobs in Pennsylvania are concentrated in Philadelphia, Pittsburgh, and Harrisburg, where healthcare networks, financial services firms, and state government agencies maintain large customer and member service operations. Employers like Independence Blue Cross, UPMC, and Comcast consistently hire retention specialists across account management, customer loyalty, and member engagement functions at levels from associate to senior. Demand is steady across insurance, telecom, and healthcare, making Pennsylvania one of the more active markets for this role along the East Coast. Find a role that fits below and apply directly.
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Showing 5 of 8+ Retention Specialist jobs
Company: Blue Ridge Communications
Various Shift Options: Sunday-Thursday or Tuesday-Saturday
Pencor and its subsidiaries are Equal Opportunity Employers
IMPORTANT/MUST REVIEW!!
- TRAINING DETAILS:
- Next Training Class is expected to start on October 12, 2026
- Training hours may differ from the regular assigned/accepted shift
- Specific training schedules will be discussed during the job interview, if one is conducted
- Training is 10 weeks in total
- 6 weeks are conducted at home with live trainers and classmates in your dedicated workspace
- 4 weeks will be conducted in-person at our training facility in Lehighton to cover live calls and hands-on troubleshooting
- POSITION REQUIREMENTS:
- Must have established residency in Pennsylvania
- Although primarily a work-from-home position, OMNI agents will be required to come into the office a few days per month; the number of days in the office workspace is dependent on the performance of our metrics
- Agents must have a High-Speed Data Connection with a Minimum of 400 Mbps download and a quiet, dedicated office space in which to work during their shifts
- Work-from-home equipment is provided by Blue Ridge and must be connected directly to the back of your router at home.
Our passion at Blue Ridge is to keep our community connected through reliable High-Speed Internet (with HomeFi), Phone, and Video (HD & TiVo) Technology. Servicing Northeastern Pennsylvania, we work hard every day to connect our customers to the people, places, and things that matter the most in their lives.
We are currently seeking Inside Sales & Retention Specialists to help us build and maintain trusted relationships with our valued customers. This role focuses on ensuring the services our customers are interested in is the right fit to suit all their entertainment needs. It is essential to have good listening and communication skills while staying approachable to ensure a comfortable experience for our customers. The right candidate will have a humble yet competitive, goal-oriented nature ready to learn a variety of skills, services, and platforms, to be successful in a busy inbound call center environment. Outbound retention and sales projects help us proactively retain customer relationships with our current subscriber base. Other duties as assigned.
To be successful in retaining customers, strong problem-solving skills to deescalate customer concerns is a requirement, as well as the art of active listening to ensure customers feel heard and understood. Our sales philosophy is an educative foundation to promote the value of Blue Ridge’s reliable and affordable service offerings to generate sales. Staying curious and asking open-ended questions to determine a customer’s needs is a requirement. Exceptional customer service skills will aid you in successfully promoting our campaigns and service plans to customers. Our Contact Center works as a team; should a spike in call volume that relates to billing or troubleshooting occur, our Sales & Retention Team would jump in to help improve our response times for customers.
Our Contact Center Teams are diverse and uphold a personality of fun, caring, approachable, yet practical to deliver results. Our brand promise is, “To Deliver a Trusted and Valued Connection – Always!” Our culture is rich with learning and growth opportunities. We provide weekly coaching with your dedicated sales supervisor and continuous training from our learning and development team and sales coach to ensure you feel supported in reaching your career goals and necessary performance metrics. We are seeking dependability from our team members, with the ability to work overtime. Blue Ridge offers an impressive health insurance package to full-time employees, paid time off, tuition reimbursement, referral program, and commissions on top of base pay with added incentive bonuses to reach sales and retention goals. Please note: Evaluation of goals occur every quarter and are subject to change.
Qualifications:
- High School Diploma or G.E.D
- Established residency in Pennsylvania
- Valid PA Driver's License and good driving record
- Minimum of 1-year Customer Service and Sales/Retention Experience
- ICOMS GUI Experience Preferred
- Solid Computer Skills / Microsoft Office Suite Proficiency
- Strong working knowledge of telecommunication products and services including but not limited to Data (Internet), Wi-Fi , Video (HD TV & TiVo) and Voice (Telephone)
- Strong Negotiating and Communication skills
- Excellent problem solving and active listening skills
- Proficient Typing Skills - Accuracy in Data Entry
- Strong Technical Troubleshooting Skills
- Ability to demonstrate success in your sales career to date
- Ability to overcome objections
- Aptitude to build trusted relationships and empathize with customers when appropriate
- Ability to show initiative and multi-task in a fast-paced environment
- Ability to adapt to change and the changing needs of the company and department
- Ability to perform duties while adhering to company policies and procedures
- Ability to create solutions
- Ability to uphold our brand promise and personality while being an advocate for Blue Ridge
- Ability to embody an open cooperative, professional and positive attitude towards customers, management and co-workers
- Customer Experience Focused
- Possess a team mindset
INDCSR
Company: Blue Ridge Communications
Various Shift Options: Sunday-Thursday or Tuesday-Saturday
Pencor and its subsidiaries are Equal Opportunity Employers
IMPORTANT/MUST REVIEW!!
- TRAINING DETAILS:
- Next Training Class is expected to start on October 12, 2026
- Training hours may differ from the regular assigned/accepted shift
- Specific training schedules will be discussed during the job interview, if one is conducted
- Training is 10 weeks in total
- 6 weeks are conducted at home with live trainers and classmates in your dedicated workspace
- 4 weeks will be conducted in-person at our training facility in Lehighton to cover live calls and hands-on troubleshooting
- POSITION REQUIREMENTS:
- Must have established residency in Pennsylvania
- Although primarily a work-from-home position, OMNI agents will be required to come into the office a few days per month; the number of days in the office workspace is dependent on the performance of our metrics
- Agents must have a High-Speed Data Connection with a Minimum of 400 Mbps download and a quiet, dedicated office space in which to work during their shifts
- Work-from-home equipment is provided by Blue Ridge and must be connected directly to the back of your router at home.
Our passion at Blue Ridge is to keep our community connected through reliable High-Speed Internet (with HomeFi), Phone, and Video (HD & TiVo) Technology. Servicing Northeastern Pennsylvania, we work hard every day to connect our customers to the people, places, and things that matter the most in their lives.
We are currently seeking Inside Sales & Retention Specialists to help us build and maintain trusted relationships with our valued customers. This role focuses on ensuring the services our customers are interested in is the right fit to suit all their entertainment needs. It is essential to have good listening and communication skills while staying approachable to ensure a comfortable experience for our customers. The right candidate will have a humble yet competitive, goal-oriented nature ready to learn a variety of skills, services, and platforms, to be successful in a busy inbound call center environment. Outbound retention and sales projects help us proactively retain customer relationships with our current subscriber base. Other duties as assigned.
To be successful in retaining customers, strong problem-solving skills to deescalate customer concerns is a requirement, as well as the art of active listening to ensure customers feel heard and understood. Our sales philosophy is an educative foundation to promote the value of Blue Ridge’s reliable and affordable service offerings to generate sales. Staying curious and asking open-ended questions to determine a customer’s needs is a requirement. Exceptional customer service skills will aid you in successfully promoting our campaigns and service plans to customers. Our Contact Center works as a team; should a spike in call volume that relates to billing or troubleshooting occur, our Sales & Retention Team would jump in to help improve our response times for customers.
Our Contact Center Teams are diverse and uphold a personality of fun, caring, approachable, yet practical to deliver results. Our brand promise is, “To Deliver a Trusted and Valued Connection – Always!” Our culture is rich with learning and growth opportunities. We provide weekly coaching with your dedicated sales supervisor and continuous training from our learning and development team and sales coach to ensure you feel supported in reaching your career goals and necessary performance metrics. We are seeking dependability from our team members, with the ability to work overtime. Blue Ridge offers an impressive health insurance package to full-time employees, paid time off, tuition reimbursement, referral program, and commissions on top of base pay with added incentive bonuses to reach sales and retention goals. Please note: Evaluation of goals occur every quarter and are subject to change.
Qualifications:
- High School Diploma or G.E.D
- Established residency in Pennsylvania
- Valid PA Driver's License and good driving record
- Minimum of 1-year Customer Service and Sales/Retention Experience
- ICOMS GUI Experience Preferred
- Solid Computer Skills / Microsoft Office Suite Proficiency
- Strong working knowledge of telecommunication products and services including but not limited to Data (Internet), Wi-Fi , Video (HD TV & TiVo) and Voice (Telephone)
- Strong Negotiating and Communication skills
- Excellent problem solving and active listening skills
- Proficient Typing Skills - Accuracy in Data Entry
- Strong Technical Troubleshooting Skills
- Ability to demonstrate success in your sales career to date
- Ability to overcome objections
- Aptitude to build trusted relationships and empathize with customers when appropriate
- Ability to show initiative and multi-task in a fast-paced environment
- Ability to adapt to change and the changing needs of the company and department
- Ability to perform duties while adhering to company policies and procedures
- Ability to create solutions
- Ability to uphold our brand promise and personality while being an advocate for Blue Ridge
- Ability to embody an open cooperative, professional and positive attitude towards customers, management and co-workers
- Customer Experience Focused
- Possess a team mindset
INDCSR
See All 8 Retention Specialist Jobs in Pennsylvania
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Find Retention Specialist JobsRetention Specialist Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Retention Specialist Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
What Pennsylvania Employers Look For
The qualifications that appear most often in retention specialist jobs across Pennsylvania.
- Bachelor's degree in business, communications, or a related field preferred by most Pennsylvania employers
- Two or more years of customer service, account management, or client-facing experience
- Demonstrated ability to reduce churn and improve customer satisfaction scores
- Proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Strong verbal and written communication skills for outreach and negotiation
- Experience with data analysis tools to track retention metrics and report outcomes
Retention Specialist Jobs in Pennsylvania: Frequently Asked Questions
How do you become a retention specialist in Pennsylvania?
Retention specialists in Pennsylvania do not require a state-issued license or registration. Most employers expect a bachelor's degree in business, communications, marketing, or a related field, combined with hands-on customer service or account management experience. Candidates who build proficiency with CRM platforms and can demonstrate measurable results reducing churn are consistently preferred. Industry certifications in customer success or relationship management can strengthen a candidacy, particularly at larger Philadelphia or Pittsburgh employers.
Which companies hire retention specialists in Pennsylvania?
Employers hiring retention specialists in Pennsylvania right now include Pencor Services, State Farm, and All American Home Care, based on current listings on Migrate Mate as of August 2026. Pennsylvania's concentration of insurance carriers, regional healthcare systems, and telecom providers creates ongoing demand for retention roles tied to member and subscriber management.
Which Pennsylvania cities have the most retention specialist jobs?
Leesport, Lehighton, and Harrisburg have the most retention specialist openings in Pennsylvania. Philadelphia leads because of its dense concentration of insurance carriers, financial services firms, and large healthcare networks, while Pittsburgh's strength in healthcare and technology companies drives demand there, and Harrisburg's state government agencies and regional insurers support consistent openings in the capital region.
Are there remote retention specialist jobs in Pennsylvania?
Yes, and more than most fields. About 50% of retention specialist openings tied to Pennsylvania are remote or hybrid as of August 2026, reflecting that most of the work involves phone, email, and CRM-based outreach rather than in-person contact. Account management and customer loyalty roles at insurance carriers and telecom companies are the segments most likely to offer fully remote arrangements.
How can I get hired as a retention specialist in Pennsylvania with little or no experience?
The most realistic entry path is moving from a customer service representative or call center role into a junior retention position. Large Pennsylvania employers like Independence Blue Cross and UPMC regularly hire associates into member services teams and promote internally into retention functions. Focusing on roles titled customer success associate or account services coordinator at regional insurers or financial services firms in Philadelphia or Pittsburgh gives candidates without direct experience a credible starting point. Building familiarity with a CRM platform and earning a customer success certification accelerates the transition.
Where can I find and apply to retention specialist jobs in Pennsylvania?
You can find and apply to retention specialist jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings across Philadelphia, Pittsburgh, Harrisburg, and surrounding areas. Search the listings to see roles that match your experience level and preferred location, then apply directly to the ones that fit.
See All 8 Retention Specialist Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find Retention Specialist Jobs