Retention Specialist Jobs
Retention Specialist jobs are open across insurance, telecom, SaaS, healthcare, and financial services, at every level from entry-level to senior and team lead, with specializations in customer success, member services, and subscription renewals. Find a role that fits below and apply directly.
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Showing 5 of 204+ Retention Specialist jobs
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
Customer Care & Onboarding Specialist
- Schedule and coordinate customer insurance reviews and virtual meetings.
- Assist customers with policy questions, billing, and claims-related needs.
- Maintain accurate customer records and follow-up activities.
- Identify opportunities for additional insurance protection.
- Support our Sales Team by taking ownership of customer-service responsibilities.
- Help improve our processes as we continue growing.
- $25/hour licensed-specialist entry rate after completing both P&C and Life & Health licensing requirements and demonstrating role readiness.
- Additional commission and performance bonus opportunities.
- Agency-supported insurance licensing and training.
- Medical, dental, and vision benefits after one year, subject to eligibility.
- Traditional 401(k) with agency match after one year, subject to plan terms.
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
Customer Care & Onboarding Specialist
- Schedule and coordinate customer insurance reviews and virtual meetings.
- Assist customers with policy questions, billing, and claims-related needs.
- Maintain accurate customer records and follow-up activities.
- Identify opportunities for additional insurance protection.
- Support our Sales Team by taking ownership of customer-service responsibilities.
- Help improve our processes as we continue growing.
- $25/hour licensed-specialist entry rate after completing both P&C and Life & Health licensing requirements and demonstrating role readiness.
- Additional commission and performance bonus opportunities.
- Agency-supported insurance licensing and training.
- Medical, dental, and vision benefits after one year, subject to eligibility.
- Traditional 401(k) with agency match after one year, subject to plan terms.
Retention Specialist Jobs by Experience Level
See All 204+ Retention Specialist Jobs
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Find Retention Specialist JobsRetention Specialist Job Market
Who's Hiring
- State Farm67
- Rent One8
- Girl Scout Council of the Nation's Capital5
- RNR Tire Express3
- ACCESS2
Top Industries Hiring
- Insurance
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in retention specialist jobs.
- 2-4 years of customer service, account management, or retention experience
- Proficiency with CRM platforms such as Salesforce or similar tools
- Demonstrated ability to handle objections and de-escalate customer concerns
- Strong verbal communication skills for inbound and outbound customer contact
- Experience analyzing churn data or customer behavior to prioritize outreach
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Retention Specialist Job Search
Quantify churn reduction on your resume
Retention roles are results-driven, so your resume needs to show outcomes, not just duties. Swap vague phrases like 'improved retention' for specific metrics: retention rate changes, save rates, or reduced cancellation volume over a defined period.
Match your resume to the customer segment
A B2C retention specialist at a telecom company handles very different customers than a B2B customer success specialist at a SaaS firm. Tailor your resume to reflect the customer type, channel, and product complexity each employer deals with.
Get familiar with CRM tools before applying
Many retention job listings require hands-on experience with CRM platforms. If you've used Salesforce, HubSpot, or any similar system, call out specific features you used, like building saved filters, logging interaction histories, or tracking renewal pipelines.
Apply early to roles that fit
Migrate Mate lists retention specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for a role-play or live objection exercise
Many retention interviews include a simulated cancellation call or churn scenario. Practice handling a customer who cites price, inactivity, or a competitor offer, and walk through how you'd uncover the real concern and offer a targeted retention solution.
Negotiate based on save rate expectations
Before you accept an offer, ask what save rate or retention target the role is measured against. Understanding the performance benchmark upfront tells you whether the target is realistic and gives you grounding for a compensation conversation tied to results.
Retention Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most retention specialists?
State Farm, Rent One, and Girl Scout Council of the Nation's Capital are hiring the most retention specialists right now, with openings concentrated in Texas, California, and New York, based on current listings on Migrate Mate as of November 2026. Industries with the highest volume of openings include insurance, telecom, and subscription-based software companies.
How many retention specialist jobs are remote?
About 64% of retention specialist openings are fully remote or hybrid as of November 2026, reflecting the role's phone and digital-first nature. Fully remote arrangements are most common in SaaS customer success and insurance member retention, where teams operate across multiple time zones and interact with customers entirely through digital channels.
How do you become a retention specialist?
Start by building experience in a customer-facing role, such as customer service, inside sales, or account support, where you handle objections and manage relationships directly. From there, develop familiarity with CRM platforms and churn analysis. Employers typically promote or hire candidates who can show a history of keeping customers engaged, reducing cancellations, or resolving escalations before they become losses.
Can I get a retention specialist job with little experience?
Yes, many entry-level retention specialist roles are open to candidates with a background in customer service, call center work, or retail, even without a formal retention title. Employers look for people who can handle difficult conversations calmly, listen for the underlying reason a customer is leaving, and respond with tailored solutions rather than scripted rebuttals.
What does the retention specialist interview process look like?
Most retention specialist interviews include a phone screen with HR, followed by one or two interviews with a hiring manager or team lead. Expect behavioral questions about handling upset customers and past save-rate results, plus a practical component where you role-play a cancellation call. Some employers add a final panel interview or a short written exercise asking you to outline a retention strategy for a specific scenario.
Where can I find and apply to retention specialist jobs?
You can find and apply to retention specialist jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and apply directly to each listing that fits.
See All 204+ Retention Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find Retention Specialist Jobs