Retention Specialist Jobs
Retention Specialist jobs are open across financial services, telecommunications, healthcare, SaaS, and retail, from entry-level associate to senior manager, with specializations in customer success, loyalty program management, and churn reduction. Find a role that fits from the openings below and apply directly.
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Showing 5 of 89+ Retention Specialist jobs
Benefits:
- Retirement Matching
- Bonus based on performance
- Competitive salary
- Free food & snacks
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Austin Bradford State Farm if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 1050 Post and Paddock St, Suite 100, Grand Prairie, TX 75050
At Austin Bradford State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
- Bilingual preferred but not required.
Benefits:
- Retirement Matching
- Bonus based on performance
- Competitive salary
- Free food & snacks
- Paid time off
- Training & development
You May Be a Great Fit as a Customer Retention Specialist at Austin Bradford State Farm if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: 1050 Post and Paddock St, Suite 100, Grand Prairie, TX 75050
At Austin Bradford State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
- Bilingual preferred but not required.
See All 89+ Retention Specialist Jobs
Jump back to the full list of openings and apply to any retention specialist role that fits.
Find Retention Specialist JobsRetention Specialist Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- State Farm59
- Beyond Finance12
- Alliant Insurance Services3
- Coforge2
- Bronson Healthcare1
Top Industries Hiring
- Insurance65
- Banking & Financial Services15
- Consulting & Professional Services12
- Education4
- Healthcare & Medical Services2
What Employers Look For
The qualifications that appear most often in retention specialist jobs.
- Experience managing customer accounts or reducing churn in a subscription or service environment
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Strong data analysis skills with the ability to interpret customer usage and engagement metrics
- Excellent verbal and written communication skills for handling escalations and save conversations
- Bachelor's degree in business, communications, or a related field
- Familiarity with customer success tools and outreach platforms such as Gainsight or Intercom
Tips for Your Retention Specialist Job Search
Quantify churn metrics on your resume
Retention roles live and die by numbers. List the churn rate you inherited, the rate you achieved, and the timeframe. Hiring managers skip resumes that describe retention work in vague terms without showing measurable outcomes.
Highlight your CRM platform experience clearly
Employers screen hard for Salesforce, HubSpot, or Zendesk proficiency before reading anything else. Put the tools you know in a dedicated skills section at the top, not buried in job descriptions where recruiters miss them.
Target industries where you have domain knowledge
A retention specialist who knows SaaS subscription billing reads differently to a fintech hiring manager than a generalist does. Filter your search by the industry where your experience sits so your resume lands with context that makes sense.
Apply early to roles that fit
Migrate Mate lists retention specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a portfolio of save scenarios
Interviewers for retention roles almost always ask you to walk through a specific customer at risk of leaving and what you did. Prepare two or three detailed save scenarios before your first interview, including what signals triggered your outreach and what resolution you reached.
Negotiate on performance bonus structure
Many retention specialist offers include variable pay tied to retention rate targets. Before accepting, ask how the target is calculated, what the baseline period is, and whether the metric resets if the company changes its product or pricing.
Retention Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most retention specialists?
The companies hiring the most retention specialists right now include State Farm, Beyond Finance, and Alliant Insurance Services, with the largest share of openings in Texas, New York, and Pennsylvania, based on current listings on Migrate Mate as of June 2026. Financial services, telecommunications, and SaaS companies consistently post the highest volume of these roles.
How many retention specialist jobs are remote?
About 18% of retention specialist openings are fully remote or hybrid as of June 2026, making it one of the more remote-accessible roles in customer operations. Fully remote positions are most common in SaaS and subscription software, where customer interactions happen entirely through digital channels and phone rather than in person.
How do you become a retention specialist?
Start in a customer-facing role such as customer service, account management, or inside sales to build experience handling difficult conversations and understanding why customers leave. Develop proficiency in at least one major CRM platform, then move into a role with explicit retention or save targets. Building a record of measurable churn reduction outcomes is what advances your career in this function.
Can I get hired as a retention specialist with little or no direct experience?
Yes, many entry-level retention roles hire candidates who have strong customer service or call center backgrounds even without a formal retention title. Emphasize any experience de-escalating upset customers, handling cancellation requests, or managing accounts through difficult periods. Demonstrating that you understand what drives customers to leave and how to address it matters more than a specific job title.
What does the retention specialist interview process look like?
Most processes run two to three rounds. The first is typically a phone screen focused on your customer-facing background and communication style. A second interview usually involves behavioral questions about specific save scenarios and how you handled customers who wanted to cancel or downgrade. Some employers add a role-play exercise where you handle a simulated cancellation call or walk through how you would approach a high-risk account.
Where can I find and apply to retention specialist jobs?
You can find and apply to retention specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your experience level and industry background, then apply directly to each position that fits.
See All 89+ Retention Specialist Jobs
Jump back to the full list of openings and apply to any retention specialist role that fits.
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