Retention Specialist Jobs
Retention Specialist jobs are open across insurance, telecom, SaaS, healthcare, and financial services, at every level from entry-level to senior and team lead, with specializations in customer success, member services, and subscription renewals. Find a role that fits below and apply directly.
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The Retention Specialist supports employee engagement, retention, and the successful onboarding of new hires by serving as a key liaison between Operations and Human Resources. This role monitors the new hire training and onboarding journey, conducts regular check-ins, identifies early retention risks, and partners with managers to ensure employees receive timely support and follow-up. The Retention Specialist also analyzes turnover trends, gathers employee feedback, tracks training completion, prepares retention and onboarding reports, and recommends process improvements that strengthen the employee experience and reduce preventable turnover.
WHO WE ARE
Target Hospitality is a leading provider of specialty rental and hospitality services, delivering turnkey workforce housing, culinary, and facility management solutions to remote and challenging environments across North America. We take pride in building not just accommodations, but communities — and that same commitment to people extends to our own team.
We believe that a great guest experience starts with a great employee experience, and we invest in the people who make that happen every day.
PRIMARY RESPONSIBILITIES
- Develop and implement retention strategies, including recognition initiatives and career development opportunities, aimed at improving employee satisfaction and reducing turnover.
- Serve as a liaison between Operations and Human Resources to monitor new hire training progress and support the employee onboarding journey.
- Monitor new hire onboarding progress to ensure employees receive timely support, required training, and appropriate follow-up.
- Conduct new hire check-ins to gather feedback, answer questions, identify barriers, and support engagement throughout the onboarding period.
- Identify early retention risks during the first 30, 60, and 90 days of employment, including training gaps, lack of manager follow-up, job expectation misalignment, and employee dissatisfaction.
- Partner with Operations leaders to ensure managers are meeting with new hires regularly and addressing onboarding, training, or performance concerns early.
- Conduct surveys and feedback sessions to identify areas for improvement and monitor job satisfaction levels.
- Analyze turnover data and employee feedback to pinpoint trends and develop actionable solutions.
- Support training completion tracking, escalate gaps, and help ensure employees are prepared to succeed in their roles.
- Prepare retention and onboarding reports compiling onboarding feedback, turnover trends, training progress, and retention risk indicators for HR and Operations leadership.
- Assist in developing and implementing retention campaigns that promote employee engagement and satisfaction.
- Track and document employee interactions and retention initiatives for reporting and future reference.
- Recommend process improvements to the onboarding experience, training process, communication, and manager accountability.
- Perform other duties as assigned.
QUALIFICATIONS
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
- Proven experience in Human Resources, employee relations, or a similar role with a focus on retention strategies.
- Strong analytical skills with the ability to interpret data and make data-driven decisions that enhance employee retention.
- Excellent interpersonal and communication skills, with the ability to engage employees and address concerns effectively.
- Strong problem-solving skills and the ability to develop effective solutions to employee retention challenges.
- Experience supporting onboarding, employee engagement, retention initiatives, or field operations preferred.
- Strong organizational, follow-up, and documentation skills, with the ability to manage multiple new hire touchpoints simultaneously.
- Ability to build effective working relationships with employees, managers, Operations leaders, and HR partners.
- Proficiency with HRIS, onboarding, learning management, and reporting systems used to track progress and document outcomes.
WHAT'S IN IT FOR YOU
- Comprehensive health insurance, including medical, dental, and vision coverage
- 401(k) retirement plan
- Company-paid short-term and long-term disability coverage
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
The Retention Specialist supports employee engagement, retention, and the successful onboarding of new hires by serving as a key liaison between Operations and Human Resources. This role monitors the new hire training and onboarding journey, conducts regular check-ins, identifies early retention risks, and partners with managers to ensure employees receive timely support and follow-up. The Retention Specialist also analyzes turnover trends, gathers employee feedback, tracks training completion, prepares retention and onboarding reports, and recommends process improvements that strengthen the employee experience and reduce preventable turnover.
WHO WE ARE
Target Hospitality is a leading provider of specialty rental and hospitality services, delivering turnkey workforce housing, culinary, and facility management solutions to remote and challenging environments across North America. We take pride in building not just accommodations, but communities — and that same commitment to people extends to our own team.
We believe that a great guest experience starts with a great employee experience, and we invest in the people who make that happen every day.
PRIMARY RESPONSIBILITIES
- Develop and implement retention strategies, including recognition initiatives and career development opportunities, aimed at improving employee satisfaction and reducing turnover.
- Serve as a liaison between Operations and Human Resources to monitor new hire training progress and support the employee onboarding journey.
- Monitor new hire onboarding progress to ensure employees receive timely support, required training, and appropriate follow-up.
- Conduct new hire check-ins to gather feedback, answer questions, identify barriers, and support engagement throughout the onboarding period.
- Identify early retention risks during the first 30, 60, and 90 days of employment, including training gaps, lack of manager follow-up, job expectation misalignment, and employee dissatisfaction.
- Partner with Operations leaders to ensure managers are meeting with new hires regularly and addressing onboarding, training, or performance concerns early.
- Conduct surveys and feedback sessions to identify areas for improvement and monitor job satisfaction levels.
- Analyze turnover data and employee feedback to pinpoint trends and develop actionable solutions.
- Support training completion tracking, escalate gaps, and help ensure employees are prepared to succeed in their roles.
- Prepare retention and onboarding reports compiling onboarding feedback, turnover trends, training progress, and retention risk indicators for HR and Operations leadership.
- Assist in developing and implementing retention campaigns that promote employee engagement and satisfaction.
- Track and document employee interactions and retention initiatives for reporting and future reference.
- Recommend process improvements to the onboarding experience, training process, communication, and manager accountability.
- Perform other duties as assigned.
QUALIFICATIONS
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
- Proven experience in Human Resources, employee relations, or a similar role with a focus on retention strategies.
- Strong analytical skills with the ability to interpret data and make data-driven decisions that enhance employee retention.
- Excellent interpersonal and communication skills, with the ability to engage employees and address concerns effectively.
- Strong problem-solving skills and the ability to develop effective solutions to employee retention challenges.
- Experience supporting onboarding, employee engagement, retention initiatives, or field operations preferred.
- Strong organizational, follow-up, and documentation skills, with the ability to manage multiple new hire touchpoints simultaneously.
- Ability to build effective working relationships with employees, managers, Operations leaders, and HR partners.
- Proficiency with HRIS, onboarding, learning management, and reporting systems used to track progress and document outcomes.
WHAT'S IN IT FOR YOU
- Comprehensive health insurance, including medical, dental, and vision coverage
- 401(k) retirement plan
- Company-paid short-term and long-term disability coverage
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Retention Specialist Jobs by Experience Level
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Find Retention Specialist JobsRetention Specialist Job Market
Who's Hiring
- Rent One11R
- State Farm11
- Beyond Finance5
- Harmony Public Schools3
- Breaking Ground2B
Top Industries Hiring
- Insurance
- Education
- Healthcare & Medical Services
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in retention specialist jobs.
- 2-4 years of customer service, account management, or retention experience
- Proficiency with CRM platforms such as Salesforce or similar tools
- Demonstrated ability to handle objections and de-escalate customer concerns
- Strong verbal communication skills for inbound and outbound customer contact
- Experience analyzing churn data or customer behavior to prioritize outreach
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Retention Specialist Job Search
Quantify churn reduction on your resume
Retention roles are results-driven, so your resume needs to show outcomes, not just duties. Swap vague phrases like 'improved retention' for specific metrics: retention rate changes, save rates, or reduced cancellation volume over a defined period.
Match your resume to the customer segment
A B2C retention specialist at a telecom company handles very different customers than a B2B customer success specialist at a SaaS firm. Tailor your resume to reflect the customer type, channel, and product complexity each employer deals with.
Get familiar with CRM tools before applying
Many retention job listings require hands-on experience with CRM platforms. If you've used Salesforce, HubSpot, or any similar system, call out specific features you used, like building saved filters, logging interaction histories, or tracking renewal pipelines.
Apply early to roles that fit
Migrate Mate lists retention specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for a role-play or live objection exercise
Many retention interviews include a simulated cancellation call or churn scenario. Practice handling a customer who cites price, inactivity, or a competitor offer, and walk through how you'd uncover the real concern and offer a targeted retention solution.
Negotiate based on save rate expectations
Before you accept an offer, ask what save rate or retention target the role is measured against. Understanding the performance benchmark upfront tells you whether the target is realistic and gives you grounding for a compensation conversation tied to results.
Retention Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most retention specialists?
Rent One, State Farm, and Beyond Finance are hiring the most retention specialists right now, with openings concentrated in Texas, New York, and Florida, based on current listings on Migrate Mate as of August 2026. Industries with the highest volume of openings include insurance, telecom, and subscription-based software companies.
How many retention specialist jobs are remote?
About 45% of retention specialist openings are fully remote or hybrid as of August 2026, reflecting the role's phone and digital-first nature. Fully remote arrangements are most common in SaaS customer success and insurance member retention, where teams operate across multiple time zones and interact with customers entirely through digital channels.
How do you become a retention specialist?
Start by building experience in a customer-facing role, such as customer service, inside sales, or account support, where you handle objections and manage relationships directly. From there, develop familiarity with CRM platforms and churn analysis. Employers typically promote or hire candidates who can show a history of keeping customers engaged, reducing cancellations, or resolving escalations before they become losses.
Can I get a retention specialist job with little experience?
Yes, many entry-level retention specialist roles are open to candidates with a background in customer service, call center work, or retail, even without a formal retention title. Employers look for people who can handle difficult conversations calmly, listen for the underlying reason a customer is leaving, and respond with tailored solutions rather than scripted rebuttals.
What does the retention specialist interview process look like?
Most retention specialist interviews include a phone screen with HR, followed by one or two interviews with a hiring manager or team lead. Expect behavioral questions about handling upset customers and past save-rate results, plus a practical component where you role-play a cancellation call. Some employers add a final panel interview or a short written exercise asking you to outline a retention strategy for a specific scenario.
Where can I find and apply to retention specialist jobs?
You can find and apply to retention specialist jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your background and apply directly to each listing that fits.
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