Retention Specialist Jobs in New York
Retention Specialist jobs in New York are concentrated in New York City, Buffalo, and Albany, where financial services firms, healthcare systems, and large subscription-based businesses maintain dedicated customer retention functions. Employers like JPMorgan Chase, Verizon, and MetLife have longstanding New York operations and consistently hire for these roles. The most in-demand specialties are financial account retention, healthcare patient engagement, and SaaS customer success. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 17+ Retention Specialist jobs
- Syracuse
- Administrative, Secretarial & Clerical
- Allied Health
- Management & Professional
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- Full-time
- Opening on: Sep 25 2026
- Inclusive Health Services
- Research Foundation
- Patient Care Specialist, N06
- 90600
- N/A
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Job Summary:
SUNY Upstate is seeking a highly motivated Retention and Adherence LPN Specialist to provide services to patients seen in the Inclusive Health Services and the Pediatric Infectious Disease Clinic's grant funded retention and adherence program.
Position provides linkage to and retention in medical care as well as Intensive Case Management to a specific cohort of patients, those who are new to antiretroviral therapy and/or who have not achieved viral suppression.
Primary Responsibilities:
Assist patients in identifying the barriers preventing them from engaging in medical care and from attaining a suppressed HIV viral load.
Work with the patients to create a plan to address these barriers.
Encourage patients in reaching their goals and follow up with them as needed.
Services will improve the health outcomes for the patients and decreasing the community viral load through prevention for positives.
Must have strong interpersonal, written and oral communication skills.
Must be able to work in an interdisciplinary team environment.
As a Retention and Adherence LPN Specialist, you will be an integral member of the Healthcare Team, demonstrating professionalism, leadership, and a commitment to Upstate’s mission, vision, and values, while adhering to all institutional policies and procedures.
Minimum Qualifications:
Current NYS LPN license with a minimum 5 years experience in Health and Human Services.
CPR Certification required at the time of appointment.
Case Management Experience.
Experience in field of HIV/AIDs.
Preferred Qualifications:
Must possess strong interpersonal, written and oral communication skills.
Must be able to work in an interdisciplinary team environment.
Work Days:
Monday-Friday 8am-4:30pm
Message to Applicants:
Salary Range: $40,000 - $50,000, DOE
Why Join Research Foundation.pdf
Recruitment Office: Human Resources
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.
- Syracuse
- Administrative, Secretarial & Clerical
- Allied Health
- Management & Professional
Show More
- Full-time
- Opening on: Sep 25 2026
- Inclusive Health Services
- Research Foundation
- Patient Care Specialist, N06
- 90600
- N/A
Add to favorites
Job Summary:
SUNY Upstate is seeking a highly motivated Retention and Adherence LPN Specialist to provide services to patients seen in the Inclusive Health Services and the Pediatric Infectious Disease Clinic's grant funded retention and adherence program.
Position provides linkage to and retention in medical care as well as Intensive Case Management to a specific cohort of patients, those who are new to antiretroviral therapy and/or who have not achieved viral suppression.
Primary Responsibilities:
Assist patients in identifying the barriers preventing them from engaging in medical care and from attaining a suppressed HIV viral load.
Work with the patients to create a plan to address these barriers.
Encourage patients in reaching their goals and follow up with them as needed.
Services will improve the health outcomes for the patients and decreasing the community viral load through prevention for positives.
Must have strong interpersonal, written and oral communication skills.
Must be able to work in an interdisciplinary team environment.
As a Retention and Adherence LPN Specialist, you will be an integral member of the Healthcare Team, demonstrating professionalism, leadership, and a commitment to Upstate’s mission, vision, and values, while adhering to all institutional policies and procedures.
Minimum Qualifications:
Current NYS LPN license with a minimum 5 years experience in Health and Human Services.
CPR Certification required at the time of appointment.
Case Management Experience.
Experience in field of HIV/AIDs.
Preferred Qualifications:
Must possess strong interpersonal, written and oral communication skills.
Must be able to work in an interdisciplinary team environment.
Work Days:
Monday-Friday 8am-4:30pm
Message to Applicants:
Salary Range: $40,000 - $50,000, DOE
Why Join Research Foundation.pdf
Recruitment Office: Human Resources
We are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.
See All 17 Retention Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Retention Specialist JobsRetention Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Retention Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
What New York Employers Look For
The qualifications that appear most often in retention specialist jobs across New York.
- Bachelor's degree in business, communications, or a related field preferred by most New York employers
- Two or more years of customer service, account management, or client success experience
- Demonstrated ability to de-escalate situations and negotiate to retain at-risk accounts
- Proficiency with CRM platforms such as Salesforce or HubSpot for tracking customer interactions
- Strong written and verbal communication skills for outreach across phone, email, and chat
- Experience analyzing churn data and presenting retention metrics to internal stakeholders
Retention Specialist Jobs in New York: Frequently Asked Questions
How do you become a retention specialist in New York?
Most retention specialist roles in New York do not require a state-issued license, but a bachelor's degree in business, marketing, communications, or psychology is the standard entry credential. New York employers in financial services may also expect familiarity with FINRA-regulated products, and healthcare retention roles often require HIPAA training. Building experience in customer service or account management at a New York company is the most common path into the role.
Which companies hire retention specialists in New York?
Companies currently hiring retention specialists in New York include State Farm, Breaking Ground, and SUNY Upstate Medical University, per current listings on Migrate Mate as of October 2026. New York's concentration of financial services, telecommunications, and healthcare employers means retention teams here tend to be larger and more specialized than in most other states.
Which New York cities have the most retention specialist jobs?
Brooklyn, New York, and Syracuse have the most retention specialist openings in New York. New York City dominates because of its dense concentration of financial institutions, media companies, and healthcare networks, while Buffalo and Albany support retention teams at regional banks, insurance carriers, and state-affiliated health systems that anchor hiring outside the metro.
Are there remote retention specialist jobs in New York?
Yes, and they are fairly common for this role. About 67% of retention specialist openings tied to New York are remote or hybrid as of October 2026, reflecting how much of the work is phone- and email-based. Roles focused on outbound customer outreach and CRM management are the most likely to be listed as fully remote.
How can I get hired as a retention specialist in New York with little or no experience?
The most realistic entry path is through a customer service or call center role at a large New York employer, where internal transfers into retention teams are common. Companies like Verizon, Fidelis Care, and EmblemHealth run structured associate and new-hire programs that place candidates in retention-adjacent roles. A lateral move from billing support, inside sales, or member services builds the skills New York employers look for, and a Salesforce certification strengthens any application without prior retention experience.
Where can I find and apply to retention specialist jobs in New York?
You can find and apply to retention specialist jobs in New York on Migrate Mate, which lists current openings across New York City, Buffalo, Albany, and surrounding areas. Search the listings, find roles that match your background and preferred location, and apply directly to the ones that fit.
See All 17 Retention Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Retention Specialist Jobs