Retention Specialist Jobs in New York
Retention Specialist jobs in New York are concentrated in New York City, Buffalo, and Albany, where financial services firms, healthcare systems, and large subscription-based businesses maintain dedicated customer retention functions. Employers like JPMorgan Chase, Verizon, and MetLife have longstanding New York operations and consistently hire for these roles. The most in-demand specialties are financial account retention, healthcare patient engagement, and SaaS customer success. Scan the live roles below and apply to whichever ones fit.
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Lead Academic Success Advisor and Retention Specialist
We are the Division of Undergraduate Education
- We are student-centered departments dedicated to fostering and enhancing the ever-evolving undergraduate academic experience.
- We implement and support innovative teaching, advising, and student interventions that strategically promote student success, retention and graduation.
- We strive to create meaningful relationships with students and value collaboration with colleagues across academic and administrative areas to ensure students experience an inclusive and engaging environment.
- We are constantly evolving. We are a division of creative, forward thinking and solutions-focused staff, who are committed to professional growth, training, research initiatives and collaboration within our area and with campus partners.
We invite you to apply to work in our division.
Click here for more information about the Division of Undergraduate Education
Required Qualifications (as evidenced by an attached resume):
Master’s degree (foreign equivalent or higher) and one (1) year of full-time professional experience in academic advising, counseling, or student services at the college or university level working with undergraduates. In lieu of a Master's degree, a Bachelor's degree (foreign equivalent or higher) and three (3) years of full-time professional experience in an academic advising, counseling, or student services at the college or university level working with undergraduates may be considered. Experience coordinating projects, programs, and/or events
Preferred Qualifications:
Master’s degree (foreign equivalent or higher) in higher education, social sciences, social work, counseling, or related discipline. Additional professional experience in academic advising, counseling, or student services at the college or university level working with undergraduates. Experience at the college or university level working with undergraduates. Experience working in undergraduate student retention, or directly with student success programs. Experience using and/or analyzing data. Experience interacting with a diverse student population in an academic environment.
Brief Description of Duties:
The Lead Academic Success Advisor and Retention Specialist plays an active role in efforts to support student retention, graduation, and other University-defined student success goals. As a key member of the Undergraduate Retention Initiatives and Success Engagement (U-RISE) unit, this position is responsible for retention-related tracking, outreach, and intervention design to support students toward retention and graduation. The specialist supports the implementation of data-driven interventions and outreach strategies to address retention and graduation gaps; provides high-quality academic advising and coaching for complex student situations; and refers students to other relevant advising departments and campus resources. The specialist provides coordination support for one of the following university success initiatives, projects, or processes: academic standing; at-promise student persistence; or general retention/graduation program support. The specialist also participates in the Student Success Through Applied Research (SSTAR) Lab, an action-oriented applied research group that leverages scholarly inquiry to examine best practices in retention efforts; develops original research; and designs innovative strategies to promote undergraduate student success. The specialist collaborates with all University areas that impact student success and retention, and helps align specific activities related to student success and retention goals.
- Academic Success Interventions:
- Plan and coordinate evidence-based interventions to address retention and graduation gaps. Provide coordination support for one of the following university success initiatives, projects, or processes: academic standing; at-promise student persistence; or general retention/graduation program support. Develop events and activities to build class-year community and academic success skills. In collaboration with University assessment specialists, analyze the success of intervention efforts. Hire, train, and supervise graduate student assistants who support programming and outreach efforts.
- Success Advising and Retention Support:
- Provide high quality success advising and retention support to undergraduates in an assigned cohort. Assist with student record/degree audit each semester. Actively follow up with students who need high support based upon academic standing, degree progress, and/or students who do not achieve data-informed benchmarks. Assist students in developing meaningful and realistic academic plans that are compatible with career and life goals.
- Retention Research and Strategy:
- Use data and analytics to inform approaches to interventions. Collaborate on retention-focused advising strategies and research-driven outreach plans to support institutional goals. Use research to drive best practices and support other units in their efforts around student success. Actively participate in the Student Success Through Applied Research (SSTAR) lab.
- Divisional Support:
- Assist with Division of Undergraduate Education priorities, including supporting division-wide and university-wide success initiatives. Liaison with student service areas.
Other duties or projects as assigned as appropriate to rank and departmental mission.
Special Notes:
This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.
For this position, we are unable to sponsor candidates for work visas.
Resume/CV and cover letter should be included with the online application.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.
In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.
Visit our WHY WORK HERE page to learn about the total rewards we offer.
Lead Academic Success Advisor and Retention Specialist
We are the Division of Undergraduate Education
- We are student-centered departments dedicated to fostering and enhancing the ever-evolving undergraduate academic experience.
- We implement and support innovative teaching, advising, and student interventions that strategically promote student success, retention and graduation.
- We strive to create meaningful relationships with students and value collaboration with colleagues across academic and administrative areas to ensure students experience an inclusive and engaging environment.
- We are constantly evolving. We are a division of creative, forward thinking and solutions-focused staff, who are committed to professional growth, training, research initiatives and collaboration within our area and with campus partners.
We invite you to apply to work in our division.
Click here for more information about the Division of Undergraduate Education
Required Qualifications (as evidenced by an attached resume):
Master’s degree (foreign equivalent or higher) and one (1) year of full-time professional experience in academic advising, counseling, or student services at the college or university level working with undergraduates. In lieu of a Master's degree, a Bachelor's degree (foreign equivalent or higher) and three (3) years of full-time professional experience in an academic advising, counseling, or student services at the college or university level working with undergraduates may be considered. Experience coordinating projects, programs, and/or events
Preferred Qualifications:
Master’s degree (foreign equivalent or higher) in higher education, social sciences, social work, counseling, or related discipline. Additional professional experience in academic advising, counseling, or student services at the college or university level working with undergraduates. Experience at the college or university level working with undergraduates. Experience working in undergraduate student retention, or directly with student success programs. Experience using and/or analyzing data. Experience interacting with a diverse student population in an academic environment.
Brief Description of Duties:
The Lead Academic Success Advisor and Retention Specialist plays an active role in efforts to support student retention, graduation, and other University-defined student success goals. As a key member of the Undergraduate Retention Initiatives and Success Engagement (U-RISE) unit, this position is responsible for retention-related tracking, outreach, and intervention design to support students toward retention and graduation. The specialist supports the implementation of data-driven interventions and outreach strategies to address retention and graduation gaps; provides high-quality academic advising and coaching for complex student situations; and refers students to other relevant advising departments and campus resources. The specialist provides coordination support for one of the following university success initiatives, projects, or processes: academic standing; at-promise student persistence; or general retention/graduation program support. The specialist also participates in the Student Success Through Applied Research (SSTAR) Lab, an action-oriented applied research group that leverages scholarly inquiry to examine best practices in retention efforts; develops original research; and designs innovative strategies to promote undergraduate student success. The specialist collaborates with all University areas that impact student success and retention, and helps align specific activities related to student success and retention goals.
- Academic Success Interventions:
- Plan and coordinate evidence-based interventions to address retention and graduation gaps. Provide coordination support for one of the following university success initiatives, projects, or processes: academic standing; at-promise student persistence; or general retention/graduation program support. Develop events and activities to build class-year community and academic success skills. In collaboration with University assessment specialists, analyze the success of intervention efforts. Hire, train, and supervise graduate student assistants who support programming and outreach efforts.
- Success Advising and Retention Support:
- Provide high quality success advising and retention support to undergraduates in an assigned cohort. Assist with student record/degree audit each semester. Actively follow up with students who need high support based upon academic standing, degree progress, and/or students who do not achieve data-informed benchmarks. Assist students in developing meaningful and realistic academic plans that are compatible with career and life goals.
- Retention Research and Strategy:
- Use data and analytics to inform approaches to interventions. Collaborate on retention-focused advising strategies and research-driven outreach plans to support institutional goals. Use research to drive best practices and support other units in their efforts around student success. Actively participate in the Student Success Through Applied Research (SSTAR) lab.
- Divisional Support:
- Assist with Division of Undergraduate Education priorities, including supporting division-wide and university-wide success initiatives. Liaison with student service areas.
Other duties or projects as assigned as appropriate to rank and departmental mission.
Special Notes:
This is a full-time appointment. FLSA Exempt position, not eligible for the overtime provisions of the FLSA. Minimum salary threshold must be met to maintain FLSA exemption.
For this position, we are unable to sponsor candidates for work visas.
Resume/CV and cover letter should be included with the online application.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.
In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.
Visit our WHY WORK HERE page to learn about the total rewards we offer.
See All 14 Retention Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Retention Specialist JobsRetention Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Retention Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
What New York Employers Look For
The qualifications that appear most often in retention specialist jobs across New York.
- Bachelor's degree in business, communications, or a related field preferred by most New York employers
- Two or more years of customer service, account management, or client success experience
- Demonstrated ability to de-escalate situations and negotiate to retain at-risk accounts
- Proficiency with CRM platforms such as Salesforce or HubSpot for tracking customer interactions
- Strong written and verbal communication skills for outreach across phone, email, and chat
- Experience analyzing churn data and presenting retention metrics to internal stakeholders
Retention Specialist Jobs in New York: Frequently Asked Questions
How do you become a retention specialist in New York?
Most retention specialist roles in New York do not require a state-issued license, but a bachelor's degree in business, marketing, communications, or psychology is the standard entry credential. New York employers in financial services may also expect familiarity with FINRA-regulated products, and healthcare retention roles often require HIPAA training. Building experience in customer service or account management at a New York company is the most common path into the role.
Which companies hire retention specialists in New York?
Companies currently hiring retention specialists in New York include State Farm, Breaking Ground, and AHRC New York City, per current listings on Migrate Mate as of August 2026. New York's concentration of financial services, telecommunications, and healthcare employers means retention teams here tend to be larger and more specialized than in most other states.
Which New York cities have the most retention specialist jobs?
Brooklyn, New York, and Long Island City have the most retention specialist openings in New York. New York City dominates because of its dense concentration of financial institutions, media companies, and healthcare networks, while Buffalo and Albany support retention teams at regional banks, insurance carriers, and state-affiliated health systems that anchor hiring outside the metro.
Are there remote retention specialist jobs in New York?
Yes, and they are fairly common for this role. About 0% of retention specialist openings tied to New York are remote or hybrid as of August 2026, reflecting how much of the work is phone- and email-based. Roles focused on outbound customer outreach and CRM management are the most likely to be listed as fully remote.
How can I get hired as a retention specialist in New York with little or no experience?
The most realistic entry path is through a customer service or call center role at a large New York employer, where internal transfers into retention teams are common. Companies like Verizon, Fidelis Care, and EmblemHealth run structured associate and new-hire programs that place candidates in retention-adjacent roles. A lateral move from billing support, inside sales, or member services builds the skills New York employers look for, and a Salesforce certification strengthens any application without prior retention experience.
Where can I find and apply to retention specialist jobs in New York?
You can find and apply to retention specialist jobs in New York on Migrate Mate, which lists current openings across New York City, Buffalo, Albany, and surrounding areas. Search the listings, find roles that match your background and preferred location, and apply directly to the ones that fit.
See All 14 Retention Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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