Retention Specialist Jobs in New York
Retention Specialist jobs in New York are among the most active in the country, concentrated in financial services, telecommunications, healthcare, and subscription-based tech, with openings at every level from entry-level customer success associate through senior retention strategist. The largest hiring metros are New York City, Buffalo, and Albany, where established employers like Verizon, MetLife, and Fidelity Investments maintain significant retention and customer lifecycle teams. The most in-demand specialties right now are subscription churn reduction, loyalty program management, and B2B account retention. Find a role that fits below and apply directly.
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Showing 5 of 7+ Retention Specialist jobs
Benefits:
- Simple Ira
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
You May Be a Great Fit as a Customer Retention Specialist at Melissa Wilson - State Farm Agent if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Elma, NY 14059
At Melissa Wilson - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
Benefits:
- Simple Ira
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
You May Be a Great Fit as a Customer Retention Specialist at Melissa Wilson - State Farm Agent if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Elma, NY 14059
At Melissa Wilson - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
Responsibilities
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Collaborate with team members to meet retention and outreach objectives.
Qualifications
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Must be able to obtain applicable state insurance licenses.
See All 7 Retention Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Retention Specialist JobsRetention Specialist Jobs by City in New York
Where New York roles are concentrated, by current openings.
Retention Specialist Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Alliant Insurance Services3
- State Farm3
- The Fedcap1
Top Industries Hiring
- Insurance6
- Banking & Financial Services1
- Non-Profit & Social Services1
What New York Employers Look For
The qualifications that appear most often in retention specialist jobs across New York.
- Bachelor's degree in business, communications, marketing, or a related field required
- Demonstrated experience in customer success, account management, or customer service roles
- Proficiency with CRM platforms such as Salesforce, HubSpot, or Zendesk
- Strong data analysis skills with ability to interpret churn metrics and customer behavior trends
- Excellent written and verbal communication skills for client outreach and escalation handling
- Experience developing and executing customer retention campaigns or loyalty programs
Retention Specialist Jobs in New York: Frequently Asked Questions
How do you become a retention specialist in New York?
Becoming a retention specialist in New York does not require a state-issued license, but most employers expect a bachelor's degree in business, communications, or marketing paired with hands-on customer-facing experience. New York employers across financial services, telecom, and healthcare typically promote from customer service, sales support, or account coordinator roles. Building proficiency with CRM tools and earning a vendor certification from Salesforce or HubSpot strengthens your candidacy considerably in the New York market.
Which companies hire retention specialists in New York?
Employers hiring retention specialists in New York right now include Alliant Insurance Services, State Farm, and The Fedcap, based on current listings on Migrate Mate as of June 2026. New York's dense concentration of financial services firms, major telecom carriers, and health insurance companies makes it one of the most consistent states for retention specialist openings year-round.
Which New York cities have the most retention specialist jobs?
Melville, Astoria, and Elma have the most retention specialist openings in New York. New York City dominates because of its headquarters-heavy financial services, media, and insurance sectors, while Buffalo and Albany contribute openings tied to regional healthcare systems, state government contractors, and utility companies that maintain large customer retention operations outside the city.
Are there remote retention specialist jobs in New York?
Yes, and more than most customer-facing roles. Because retention work centers on phone, email, and digital outreach rather than in-person contact, it translates well to remote settings. About 0% of retention specialist openings tied to New York are remote or hybrid as of June 2026. Roles focused on outbound retention campaigns and email-based lifecycle management are the most consistently remote, while team-lead and strategy positions often require at least some in-office presence.
How can I get hired as a retention specialist in New York with little or no experience?
The most realistic entry path is through a customer service or inside sales role at a large New York employer, then moving laterally once you can show measurable retention outcomes. Companies like Verizon, Fidelity Investments, and major New York health insurers regularly hire associates into customer loyalty or account support teams that feed directly into specialist roles. Completing a CRM certification and building a portfolio of churn analysis projects, even from coursework or volunteer work, gives early-career candidates a concrete edge in New York interviews.
Where can I find and apply to retention specialist jobs in New York?
You can find and apply to retention specialist jobs in New York on Migrate Mate, which lists current New York openings updated regularly. Search the listings to find roles that match your experience level, preferred industry, and location, then apply directly to the ones that fit.
See All 7 Retention Specialist Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Retention Specialist Jobs