Director Of Client Experience Jobs
Director Of Client Experience jobs are open across technology, financial services, healthcare, and professional services, at levels from manager to VP and C-suite, with specializations in customer success, journey mapping, and service operations. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 10+ Director Of Client Experience jobs
Rob Levine Law is looking for a Director of Client Experience to help us create a remarkable, consistent client experience for 1,200+ new clients per month. The experience will be delivered across our 4 areas of practice, Personal Injury, Social Security Disability, Veterans Disability and Workers Compensation. We represent clients throughout all 50 states.
This person will be responsible for all interactions and touchpoints across the client journey and will own the entire client experience from end-to-end. From initial prospecting/intake calls through to case resolution, this person will make sure that the firm’s 400 team members deliver exceptional experiences across a host of primary touchpoints including phone calls, text messages, emails, printed documents, video interactions (recorded and live), and in-person meetings.
The Director of Client Experience will serve as the clients’ biggest champion — constantly looking at our law firm and its offerings through their eyes and asking: What’s working? What’s not working? What’s frustrating? What could be better? How can we be even more remarkable?
This is a highly collaborative role, reporting directly to the CEO but working cross-functionally across marketing, sales, client services, accounting/finance, technology, and operations to eliminate friction and design experiences that drive loyalty. The goal will be to turn client insights and needs into clearly defined action steps that make delivering great experiences easier for our teams. You will need to be systems and process minded, while also serving as a creative generator and implementor.
Responsibilities
- Own the Client Experience. Help define what we want clients to experience and feel at every stage of their relationship with us, across all touchpoints (human, digital, and self-service).
- Drive Relationship Depth and Retention. Bring a strong relationship-building lens to the client experience, identifying opportunities to deepen connections, increase responsiveness and engagement, and give clients more reasons to stay committed to the representation through claim resolution.
- Listen to Clients. Make sure we have simple, effective ways to understand what clients love, what frustrates them, and why they stay or leave. Build and maintain a voice-of-client (VoC) program: designing surveys, analyzing feedback data, and synthesizing insights into actionable recommendations.
- Turn Feedback into Action. Connect the dots between what clients are telling us and what we can change/improve, at individual office locations and across the organization. Present client trends and behavior drivers to the firm’s executive leadership team.
- Find the Friction. Look across the client journey for unnecessary hassles, inconsistencies, points of confusion, or moments that aren’t living up to the experience we want to deliver.
- Spot and Scale What’s Working. With 19 locations and 1,200+ new clients per month, chances are someone, somewhere has already solved a problem or created a fantastic client experience. Help us find those wins, share them, and scale the best ideas.
- Help 400+ Team Members Deliver a Remarkable Experience. Partner with operations and training to make sure our teams have the tools, clarity, and support they need to take great care of clients. Partner with marketing to build a consistent CX/EX communications channel so everyone understands and embraces a commitment to remarkable experiences. Build a robust CX culture through education, training programs, and internal communications that embed client-centric thinking across all departments and locations.
- Connect Experience to the Business. Help us understand how client experience impacts retention, referrals, loyalty, and growth — and where improving the experience can have the greatest impact. Represent client perspective in leadership discussions, advocating for investment in client-facing improvements as needed. Establish and govern CX standards across the firm, conducting audits of touchpoints and service delivery against established benchmarks.
Qualifications
We’re looking for someone who is part strategist, part problem-solver, and part doer. You should bring:
- Significant experience (8-12 years) leading customer/client experience or another client-focused function in a multi-unit organization
- Strong experience with experience marketing, including understanding what drives engagement and long-term client relationships
- Experience owning and interpreting VoC/NPS programs at program-design level, not just reporting level
- Demonstrated success improving client experience and retention
- The ability to use data and client feedback to identify opportunities and turn insights into action
- Experience working across departments and locations and influencing teams you may not directly manage
- A genuine interest in the law and the role diligent representation can play in the life of someone that needs legal assistance
You’re curious. You’re diligent. You notice things. You ask great questions. You know how to get people excited about improving client experience.
Most importantly, you believe that client experience is everyone’s job — but someone has to wake up every day thinking about how to make it better and rally the team to keep it top of mind in every case/claim, across all locations, every day.
What Success Looks Like
Success means we understand our clients better, act on their feedback faster, and create more consistency across our locations without losing the personal and emotional connection that makes great experiences memorable. It means getting more clients to choose us, stay with us, tell their friends, and feel like their lawyers are representing them to the fullest every day.
Rob Levine Law is looking for a Director of Client Experience to help us create a remarkable, consistent client experience for 1,200+ new clients per month. The experience will be delivered across our 4 areas of practice, Personal Injury, Social Security Disability, Veterans Disability and Workers Compensation. We represent clients throughout all 50 states.
This person will be responsible for all interactions and touchpoints across the client journey and will own the entire client experience from end-to-end. From initial prospecting/intake calls through to case resolution, this person will make sure that the firm’s 400 team members deliver exceptional experiences across a host of primary touchpoints including phone calls, text messages, emails, printed documents, video interactions (recorded and live), and in-person meetings.
The Director of Client Experience will serve as the clients’ biggest champion — constantly looking at our law firm and its offerings through their eyes and asking: What’s working? What’s not working? What’s frustrating? What could be better? How can we be even more remarkable?
This is a highly collaborative role, reporting directly to the CEO but working cross-functionally across marketing, sales, client services, accounting/finance, technology, and operations to eliminate friction and design experiences that drive loyalty. The goal will be to turn client insights and needs into clearly defined action steps that make delivering great experiences easier for our teams. You will need to be systems and process minded, while also serving as a creative generator and implementor.
Responsibilities
- Own the Client Experience. Help define what we want clients to experience and feel at every stage of their relationship with us, across all touchpoints (human, digital, and self-service).
- Drive Relationship Depth and Retention. Bring a strong relationship-building lens to the client experience, identifying opportunities to deepen connections, increase responsiveness and engagement, and give clients more reasons to stay committed to the representation through claim resolution.
- Listen to Clients. Make sure we have simple, effective ways to understand what clients love, what frustrates them, and why they stay or leave. Build and maintain a voice-of-client (VoC) program: designing surveys, analyzing feedback data, and synthesizing insights into actionable recommendations.
- Turn Feedback into Action. Connect the dots between what clients are telling us and what we can change/improve, at individual office locations and across the organization. Present client trends and behavior drivers to the firm’s executive leadership team.
- Find the Friction. Look across the client journey for unnecessary hassles, inconsistencies, points of confusion, or moments that aren’t living up to the experience we want to deliver.
- Spot and Scale What’s Working. With 19 locations and 1,200+ new clients per month, chances are someone, somewhere has already solved a problem or created a fantastic client experience. Help us find those wins, share them, and scale the best ideas.
- Help 400+ Team Members Deliver a Remarkable Experience. Partner with operations and training to make sure our teams have the tools, clarity, and support they need to take great care of clients. Partner with marketing to build a consistent CX/EX communications channel so everyone understands and embraces a commitment to remarkable experiences. Build a robust CX culture through education, training programs, and internal communications that embed client-centric thinking across all departments and locations.
- Connect Experience to the Business. Help us understand how client experience impacts retention, referrals, loyalty, and growth — and where improving the experience can have the greatest impact. Represent client perspective in leadership discussions, advocating for investment in client-facing improvements as needed. Establish and govern CX standards across the firm, conducting audits of touchpoints and service delivery against established benchmarks.
Qualifications
We’re looking for someone who is part strategist, part problem-solver, and part doer. You should bring:
- Significant experience (8-12 years) leading customer/client experience or another client-focused function in a multi-unit organization
- Strong experience with experience marketing, including understanding what drives engagement and long-term client relationships
- Experience owning and interpreting VoC/NPS programs at program-design level, not just reporting level
- Demonstrated success improving client experience and retention
- The ability to use data and client feedback to identify opportunities and turn insights into action
- Experience working across departments and locations and influencing teams you may not directly manage
- A genuine interest in the law and the role diligent representation can play in the life of someone that needs legal assistance
You’re curious. You’re diligent. You notice things. You ask great questions. You know how to get people excited about improving client experience.
Most importantly, you believe that client experience is everyone’s job — but someone has to wake up every day thinking about how to make it better and rally the team to keep it top of mind in every case/claim, across all locations, every day.
What Success Looks Like
Success means we understand our clients better, act on their feedback faster, and create more consistency across our locations without losing the personal and emotional connection that makes great experiences memorable. It means getting more clients to choose us, stay with us, tell their friends, and feel like their lawyers are representing them to the fullest every day.
Director Of Client Experience Jobs by Experience Level
See All 10 Director Of Client Experience Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsDirector Of Client Experience Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in director of client experience jobs.
- 7 or more years of client-facing leadership experience in a B2B or enterprise environment
- Demonstrated ability to build or scale a client success or service delivery function
- Experience designing and executing customer journey maps across multiple touchpoints
- Proficiency with CRM platforms and customer feedback or survey tools
- Strong cross-functional collaboration skills with sales, product, and operations teams
- Bachelor's degree in business, communications, or a related field, with an MBA preferred at larger organizations
Tips for Your Director Of Client Experience Job Search
Quantify retention and satisfaction outcomes
Hiring teams for this role want proof you moved the needle on NPS, CSAT, or churn. Pull specific before-and-after numbers from programs you owned, and put them in the top third of your resume where reviewers look first.
Align your resume to the company's growth stage
A scale-up hiring a director of client experience needs someone who can build processes from scratch, while an enterprise wants someone who can optimize existing ones. Read each job description carefully and tailor your summary to match that specific context.
Apply early to roles that fit
Migrate Mate lists director of client experience openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target openings that match your industry depth
Client experience leadership in SaaS, healthcare, and financial services each carry different regulatory and relationship norms. Search by industry, not just title, so your experience in account governance or patient advocacy maps cleanly to what the employer actually needs.
Prepare a journey-mapping walkthrough for interviews
Most hiring panels for this role will ask you to walk through how you diagnosed and redesigned a client touchpoint. Have a concise, structured example ready that covers the problem signal, your research method, the change you made, and the outcome.
Negotiate scope before you negotiate compensation
Before discussing pay, clarify which teams report to you, whether you own the client success function or only advise it, and what your budget authority is. Misaligned scope is the reason most directors of client experience leave within the first year.
Director Of Client Experience Jobs: Frequently Asked Questions
Which companies are hiring the most director of client experiences?
The companies hiring the most director of client experiences right now include Suveto, Venbrook, and Montblanc, with the largest share of openings in Tennessee, North Carolina, and New York, based on current listings on Migrate Mate as of November 2026. Demand is especially concentrated in technology and financial services firms managing large B2B client bases.
How many director of client experience jobs are remote?
About 50% of director of client experience openings are fully remote or hybrid as of November 2026, making it one of the more location-flexible director-level roles. Sub-areas like client success strategy and digital experience design tend to have the highest share of remote options, while roles owning onsite service centers or field teams typically require in-person presence.
How do you become a director of client experience?
Start by building several years of hands-on experience in client success, account management, or service operations, then move into a team lead or manager role where you own outcomes like retention or satisfaction scores. From there, take on cross-functional projects that require you to influence product or sales teams, document the business impact of those initiatives, and pursue a director opportunity where your scope includes both strategy and people leadership.
Can you get hired as a director of client experience without direct experience in the title?
Yes, employers regularly hire candidates who held titles like senior manager of customer success, head of client services, or VP of account management instead. What matters is whether you owned a client portfolio, led a team, and drove measurable retention or satisfaction results. Framing your resume around those outcomes rather than your exact title is the most effective way to be considered.
What does the director of client experience interview process look like?
Most interview processes for this role run three to four rounds. An initial conversation with a recruiter or HR partner covers background and fit, followed by a structured interview with the hiring manager focused on leadership style and past results. Later rounds often include a case study or presentation where you are asked to diagnose a client experience problem and propose a solution, and a final panel with cross-functional stakeholders from sales, product, or operations.
Where can I find and apply to director of client experience jobs?
You can find and apply to director of client experience jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your industry background and leadership level, then apply directly to each listing that fits your experience.
See All 10 Director Of Client Experience Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs