Director Of Client Experience Jobs
Director Of Client Experience jobs are open across technology, financial services, healthcare, and professional services, at levels from manager to VP and C-suite, with specializations in customer success, journey mapping, and service operations. Scan the live roles below and apply to whichever ones fit.
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Key Responsibilities
- Directly manage, coach, and develop Account Managers through weekly one-on-ones and performance reviews.Retain and manage a select group of key accounts during transition (accounts TBD).
- Own weekly pipeline management and forecast accuracy across all Account Managers, ensuring opportunity stages, forecast categories, close dates, values, and next steps accurately reflect current customer status. Ensure stale and past-due opportunities are addressed without requiring escalation.
- Own AM team performance against retention, growth, and revenue targets. Hold Account Managers accountable for proactive opportunity creation, opportunity progression, forecast accuracy, and individual attainment—not solely reactive customer requests.
- Own the QBR program and cadence for Tier 1 and designated strategic accounts, ensuring QBRs are completed on schedule, meet established quality standards, are documented and retrievable, and generate documented risks, follow-up actions, and growth opportunities. Ensure reported QBR activity can be substantiated by completed
- deliverables.
- Develop and maintain the Account Manager Playbook, ensuring updates for industry and technical growth.
- Assist in creating and implementing a roadmap for healthcare and technical training for Account Managers.
- Own Salesforce data integrity and forecast discipline for the Account Management organization and provide the CRO with a defensible monthly forecast, including Commit, Best Case, risks, expected slippage, and material deal dependencies.
- Own AM operational hygiene, including the Account Manager service board, aging tickets, client follow-ups, and assigned work queues. Establish and enforce standards for ownership, aging, escalation, and resolution.
- Provide oversight on high-value proposals and retention strategies for key accounts.
- Serve as escalation point for client issues.
- Contribute to revenue attainment by aligning personal and team goals, ensuring AM team success in contributing to overall company targets.
- Proactively identify performance, process, or client-management breakdowns and implement corrective action without requiring repeated escalation or intervention from the CRO.
Cross-Functional Collaboration
- Work closely with the CRO to ensure alignment of client experience strategies with company revenue goals.
- Collaborate with Client Success and Service Desk teams to address escalations and client health issues.
- Partner with Commercial Operations and Revenue Enablement teams to drive pipeline visibility and client experience improvements.
- Engage with executive leadership during strategic planning and reporting cycles.
- Coordinate with Marketing for client communications, success stories, and account growth initiatives.
- Bachelor's degree from an accredited institution
- 5+ years in Account Management, Client Success, or a similar client-facing role, including 2+ years managing people
- Proven success leading and coaching an Account Management or Client Success team to measurable performance outcomes against revenue, retention, growth, and client-experience KPIs
- Strong pipeline management and forecasting: opportunity progression, forecast accuracy, and CRM data discipline
- Ability to establish operating cadences, inspect performance, and correct gaps without executive escalation
- Analytical skills to interpret pipeline, client health, and retention data and turn findings into action, including proactively surfacing client risk and growth opportunities
- Experience leading strategic client reviews/QBRs with executive stakeholders
- Strong written and verbal communication, including proposal presentation, and the composure to handle difficult clients and situations
- Working knowledge of business technology, including network topology and its dependencies
- Willingness to travel to client sites 25–40%
Preferred
- Salesforce experience
- ConnectWise experience
Key Responsibilities
- Directly manage, coach, and develop Account Managers through weekly one-on-ones and performance reviews.Retain and manage a select group of key accounts during transition (accounts TBD).
- Own weekly pipeline management and forecast accuracy across all Account Managers, ensuring opportunity stages, forecast categories, close dates, values, and next steps accurately reflect current customer status. Ensure stale and past-due opportunities are addressed without requiring escalation.
- Own AM team performance against retention, growth, and revenue targets. Hold Account Managers accountable for proactive opportunity creation, opportunity progression, forecast accuracy, and individual attainment—not solely reactive customer requests.
- Own the QBR program and cadence for Tier 1 and designated strategic accounts, ensuring QBRs are completed on schedule, meet established quality standards, are documented and retrievable, and generate documented risks, follow-up actions, and growth opportunities. Ensure reported QBR activity can be substantiated by completed
- deliverables.
- Develop and maintain the Account Manager Playbook, ensuring updates for industry and technical growth.
- Assist in creating and implementing a roadmap for healthcare and technical training for Account Managers.
- Own Salesforce data integrity and forecast discipline for the Account Management organization and provide the CRO with a defensible monthly forecast, including Commit, Best Case, risks, expected slippage, and material deal dependencies.
- Own AM operational hygiene, including the Account Manager service board, aging tickets, client follow-ups, and assigned work queues. Establish and enforce standards for ownership, aging, escalation, and resolution.
- Provide oversight on high-value proposals and retention strategies for key accounts.
- Serve as escalation point for client issues.
- Contribute to revenue attainment by aligning personal and team goals, ensuring AM team success in contributing to overall company targets.
- Proactively identify performance, process, or client-management breakdowns and implement corrective action without requiring repeated escalation or intervention from the CRO.
Cross-Functional Collaboration
- Work closely with the CRO to ensure alignment of client experience strategies with company revenue goals.
- Collaborate with Client Success and Service Desk teams to address escalations and client health issues.
- Partner with Commercial Operations and Revenue Enablement teams to drive pipeline visibility and client experience improvements.
- Engage with executive leadership during strategic planning and reporting cycles.
- Coordinate with Marketing for client communications, success stories, and account growth initiatives.
- Bachelor's degree from an accredited institution
- 5+ years in Account Management, Client Success, or a similar client-facing role, including 2+ years managing people
- Proven success leading and coaching an Account Management or Client Success team to measurable performance outcomes against revenue, retention, growth, and client-experience KPIs
- Strong pipeline management and forecasting: opportunity progression, forecast accuracy, and CRM data discipline
- Ability to establish operating cadences, inspect performance, and correct gaps without executive escalation
- Analytical skills to interpret pipeline, client health, and retention data and turn findings into action, including proactively surfacing client risk and growth opportunities
- Experience leading strategic client reviews/QBRs with executive stakeholders
- Strong written and verbal communication, including proposal presentation, and the composure to handle difficult clients and situations
- Working knowledge of business technology, including network topology and its dependencies
- Willingness to travel to client sites 25–40%
Preferred
- Salesforce experience
- ConnectWise experience
Director Of Client Experience Jobs by Experience Level
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Find JobsDirector Of Client Experience Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in director of client experience jobs.
- 7 or more years of client-facing leadership experience in a B2B or enterprise environment
- Demonstrated ability to build or scale a client success or service delivery function
- Experience designing and executing customer journey maps across multiple touchpoints
- Proficiency with CRM platforms and customer feedback or survey tools
- Strong cross-functional collaboration skills with sales, product, and operations teams
- Bachelor's degree in business, communications, or a related field, with an MBA preferred at larger organizations
Tips for Your Director Of Client Experience Job Search
Quantify retention and satisfaction outcomes
Hiring teams for this role want proof you moved the needle on NPS, CSAT, or churn. Pull specific before-and-after numbers from programs you owned, and put them in the top third of your resume where reviewers look first.
Align your resume to the company's growth stage
A scale-up hiring a director of client experience needs someone who can build processes from scratch, while an enterprise wants someone who can optimize existing ones. Read each job description carefully and tailor your summary to match that specific context.
Apply early to roles that fit
Migrate Mate lists director of client experience openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target openings that match your industry depth
Client experience leadership in SaaS, healthcare, and financial services each carry different regulatory and relationship norms. Search by industry, not just title, so your experience in account governance or patient advocacy maps cleanly to what the employer actually needs.
Prepare a journey-mapping walkthrough for interviews
Most hiring panels for this role will ask you to walk through how you diagnosed and redesigned a client touchpoint. Have a concise, structured example ready that covers the problem signal, your research method, the change you made, and the outcome.
Negotiate scope before you negotiate compensation
Before discussing pay, clarify which teams report to you, whether you own the client success function or only advise it, and what your budget authority is. Misaligned scope is the reason most directors of client experience leave within the first year.
Director Of Client Experience Jobs: Frequently Asked Questions
Which companies are hiring the most director of client experiences?
The companies hiring the most director of client experiences right now include Suveto, Venbrook, and Montblanc, with the largest share of openings in Texas, New York, and Pennsylvania, based on current listings on Migrate Mate as of September 2026. Demand is especially concentrated in technology and financial services firms managing large B2B client bases.
How many director of client experience jobs are remote?
About 50% of director of client experience openings are fully remote or hybrid as of September 2026, making it one of the more location-flexible director-level roles. Sub-areas like client success strategy and digital experience design tend to have the highest share of remote options, while roles owning onsite service centers or field teams typically require in-person presence.
How do you become a director of client experience?
Start by building several years of hands-on experience in client success, account management, or service operations, then move into a team lead or manager role where you own outcomes like retention or satisfaction scores. From there, take on cross-functional projects that require you to influence product or sales teams, document the business impact of those initiatives, and pursue a director opportunity where your scope includes both strategy and people leadership.
Can you get hired as a director of client experience without direct experience in the title?
Yes, employers regularly hire candidates who held titles like senior manager of customer success, head of client services, or VP of account management instead. What matters is whether you owned a client portfolio, led a team, and drove measurable retention or satisfaction results. Framing your resume around those outcomes rather than your exact title is the most effective way to be considered.
What does the director of client experience interview process look like?
Most interview processes for this role run three to four rounds. An initial conversation with a recruiter or HR partner covers background and fit, followed by a structured interview with the hiring manager focused on leadership style and past results. Later rounds often include a case study or presentation where you are asked to diagnose a client experience problem and propose a solution, and a final panel with cross-functional stakeholders from sales, product, or operations.
Where can I find and apply to director of client experience jobs?
You can find and apply to director of client experience jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your industry background and leadership level, then apply directly to each listing that fits your experience.
See All 13 Director Of Client Experience Jobs
Find roles that match your experience and apply in just a few clicks.
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