Director Of Client Experience Jobs
Director Of Client Experience jobs are open across technology, financial services, healthcare, and professional services, at levels from manager to VP and C-suite, with specializations in customer success, journey mapping, and service operations. Scan the live roles below and apply to whichever ones fit.
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LCvista is a dynamic and innovative company dedicated to transforming how firms navigate their learning and compliance landscapes. With a mission to bring clarity, understanding, and efficiency to these critical processes, we empower organizations to achieve their goals with confidence and ease. Guided by our core values of Integrity, Continuous Improvement, and Collaboration, we foster a culture where creativity and teamwork drive impactful solutions. At LCvista, we don’t just provide a service; we create a partnership that fuels growth and success for our clients and our team. Join us to help shape the future of learning and compliance!
The Senior Director of Client Experience leads the strategy, relationship management, and continuous improvement of the managed services client experience at Spiirall by LCvista. This role oversees the Directors of Client Strategy and Learning Success team, ensuring clients receive proactive guidance, exceptional service, and measurable business impact throughout their partnership journey. In addition to leading the client experience strategy and team, this individual will directly serve a portfolio of clients in the role of Director of Client Strategy, serving as our clients’ outsourced L&D Director providing strategic consulting, relationship management, and talent development guidance. The Senior Director of Client Experience is responsible for developing scalable client success practices, strengthening team performance, improving retention and expansion opportunities, and ensuring Spiirall remains an indispensable partner to every managed services client.
This role collaborates closely with the Vice President of Learning Operations and cross-functional teams to ensure a seamless and consistent client experience across all stages of the client journey. Success in this role requires the rare ability to balance strategic client leadership with operational excellence—creating extraordinary client outcomes while building scalable processes that enable long-term growth.
Your time will be focused on the following areas (time percentages are estimates and will adjust based on client need):
- 20% invested in Team Leadership & Client Experience Strategy
- 30% invested in Client Management activities.
- 20% invested in Client Administration
- 15% invested in the delivery of training and/or consulting projects
- 15% invested in additional responsibilities and administrative tasks to include professional development, team meetings, time off, etc.
What you'll be doing:
Team Leadership & Client Experience Strategy
- Lead, coach, and develop the managed services client delivery team to ensure a consistent, high-quality managed services client experience.
- Design, refine, and oversee the managed services client journey, establishing clear service expectations, accountability measures, and best practices across client-facing teams.
- Provide oversight of team performance, capacity planning, professional development, and client relationship effectiveness to support strong client outcomes and retention.
- Partner cross-functionally with the Vice President of Learning Operations and internal leaders to align client experience strategies with operational priorities and organizational goals.
- Support hiring, onboarding, performance management, and career development initiatives for client-facing team members.
- Monitor client engagement, retention, and growth trends and contribute to strategic initiatives that strengthen long-term client partnerships and organizational growth.
Client Relationship Management and Retention
- Act as guide and interpreter, helping firms to visualize and quantify their goals (what they want or need and why), and then serving as the translator and facilitator, advising clients how to capitalize on Spiirall by LCvista products and services to meet their goals.
- Ensure clients capitalize on the services provided; and they recognize the value of the outcomes we provide.
o Update clients on learner content utilization and learning plan progress, provide insight to help increase usage where beneficial.
o Advise clients on the complete Spiirall Client Experience. Assist clients to quantify learning values, accountability measures, and internal communication plans to experience maximum ROI on their investment in managed services.
o Monitor content utilization data, use data to proactively inform clients of themes and trends.
- Collaborate with team members to oversee Talent Maximization Team (TMT) processes, procedures, and assignments.
o Ensure the TMT provides the support needed to address client needs and exceeds expectations whenever possible.
o Initiate client feedback and use client feedback to drive improvements where needed.
o Ensure successful communication across members of internal and client teams.
o Monitor project progress (learning plans, consulting projects, training days, etc.) when collaborating with internal team members to ensure we meet deadlines and exceed client expectations.
- Provide thought leadership to support clients through conferences, articles, social media posts and webinars.
- Provide an exceptional client experience, responding timely to client requests and anticipating client needs.
Client Administration
- Schedule and facilitate TMT meetings.
- Schedule firm specific training days.
- Facilitate learning plan development / customization.
- Facilitate firm leadership team meetings to identify annual firm strategy/learning priorities, and document them to be shared with TMT.
- Project manage new client onboarding. Collaborate with internal team members to ensure clients experience a seamless onboarding experience.
- Update Monday.com boards on a timely basis as assigned.
- Facilitate participant selection for Management and Leadership Academies. Provide guidance to firms in selecting their Leadership Academy Strategic Business Initiative (SBI), tying the SBI to firm goals wherever possible.
Consulting and Training
- Conduct needs assessments to address root cause, then design and deliver consulting projects to address those needs.
- Set consulting project scope and ensure projects are delivered within scope and timelines.
- Develop and update (as needed) consulting projects menu of services.
- Advise clients on training solutions for firm specific training days.
- Deliver high impact training sessions, following our methodology and processes.
What you’ll need for this position:
- 5+ years of experience in a learning and development leadership role in public accounting.
- 3+ years of supervisory experience with demonstrated success leading, coaching, and developing high-performing teams.
- Experience developing or improving clients experience strategies with service models, or client success processes that drive client retention.
- Ability to interpret client engagement and utilization data to identify trends, inform strategy, and drive client outcomes.
- Demonstrated ability to influence and communicate effectively with executive leaders and key stakeholders.
- Experience collaborating across departments to align client needs with operational execution.
- Ability to lead though growth, ambiguity, and organizational change while maintaining a strong client and team member experience.
- The ability to work in a fast-paced environment where improvements are continuously being made and things are changing quickly.
- The ability to manage multiple priorities with limited supervision.
- Effective consultation skills to include negotiation, informal influence, and conflict management abilities.
- Excellent communication skills, including the ability to articulate and simplify complex information.
- Strong interpersonal, self-management, and organization skills.
- A willingness to work flexible hours when needed to attend meetings in multiple time zones.
- A willingness to travel overnight up to fifteen percent of the time.
What we offer you (Benefits):
- Competitive base salary
- Health, Dental, and Vision Insurance (100% paid premiums for employees, 80% paid for dependents with a buy-up plan option)
- HRA, FSA, HSA offerings
- Unlimited PTO & Sick/Wellness Hours
- 12 weeks of paid parental leave
- 6 weeks paid medical leave
- 12 paid holidays + 2 flexible holidays
- 401k, Roth options
- Anniversary awards
Annual $250 work-from-home stipend
LCvista is a dynamic and innovative company dedicated to transforming how firms navigate their learning and compliance landscapes. With a mission to bring clarity, understanding, and efficiency to these critical processes, we empower organizations to achieve their goals with confidence and ease. Guided by our core values of Integrity, Continuous Improvement, and Collaboration, we foster a culture where creativity and teamwork drive impactful solutions. At LCvista, we don’t just provide a service; we create a partnership that fuels growth and success for our clients and our team. Join us to help shape the future of learning and compliance!
The Senior Director of Client Experience leads the strategy, relationship management, and continuous improvement of the managed services client experience at Spiirall by LCvista. This role oversees the Directors of Client Strategy and Learning Success team, ensuring clients receive proactive guidance, exceptional service, and measurable business impact throughout their partnership journey. In addition to leading the client experience strategy and team, this individual will directly serve a portfolio of clients in the role of Director of Client Strategy, serving as our clients’ outsourced L&D Director providing strategic consulting, relationship management, and talent development guidance. The Senior Director of Client Experience is responsible for developing scalable client success practices, strengthening team performance, improving retention and expansion opportunities, and ensuring Spiirall remains an indispensable partner to every managed services client.
This role collaborates closely with the Vice President of Learning Operations and cross-functional teams to ensure a seamless and consistent client experience across all stages of the client journey. Success in this role requires the rare ability to balance strategic client leadership with operational excellence—creating extraordinary client outcomes while building scalable processes that enable long-term growth.
Your time will be focused on the following areas (time percentages are estimates and will adjust based on client need):
- 20% invested in Team Leadership & Client Experience Strategy
- 30% invested in Client Management activities.
- 20% invested in Client Administration
- 15% invested in the delivery of training and/or consulting projects
- 15% invested in additional responsibilities and administrative tasks to include professional development, team meetings, time off, etc.
What you'll be doing:
Team Leadership & Client Experience Strategy
- Lead, coach, and develop the managed services client delivery team to ensure a consistent, high-quality managed services client experience.
- Design, refine, and oversee the managed services client journey, establishing clear service expectations, accountability measures, and best practices across client-facing teams.
- Provide oversight of team performance, capacity planning, professional development, and client relationship effectiveness to support strong client outcomes and retention.
- Partner cross-functionally with the Vice President of Learning Operations and internal leaders to align client experience strategies with operational priorities and organizational goals.
- Support hiring, onboarding, performance management, and career development initiatives for client-facing team members.
- Monitor client engagement, retention, and growth trends and contribute to strategic initiatives that strengthen long-term client partnerships and organizational growth.
Client Relationship Management and Retention
- Act as guide and interpreter, helping firms to visualize and quantify their goals (what they want or need and why), and then serving as the translator and facilitator, advising clients how to capitalize on Spiirall by LCvista products and services to meet their goals.
- Ensure clients capitalize on the services provided; and they recognize the value of the outcomes we provide.
o Update clients on learner content utilization and learning plan progress, provide insight to help increase usage where beneficial.
o Advise clients on the complete Spiirall Client Experience. Assist clients to quantify learning values, accountability measures, and internal communication plans to experience maximum ROI on their investment in managed services.
o Monitor content utilization data, use data to proactively inform clients of themes and trends.
- Collaborate with team members to oversee Talent Maximization Team (TMT) processes, procedures, and assignments.
o Ensure the TMT provides the support needed to address client needs and exceeds expectations whenever possible.
o Initiate client feedback and use client feedback to drive improvements where needed.
o Ensure successful communication across members of internal and client teams.
o Monitor project progress (learning plans, consulting projects, training days, etc.) when collaborating with internal team members to ensure we meet deadlines and exceed client expectations.
- Provide thought leadership to support clients through conferences, articles, social media posts and webinars.
- Provide an exceptional client experience, responding timely to client requests and anticipating client needs.
Client Administration
- Schedule and facilitate TMT meetings.
- Schedule firm specific training days.
- Facilitate learning plan development / customization.
- Facilitate firm leadership team meetings to identify annual firm strategy/learning priorities, and document them to be shared with TMT.
- Project manage new client onboarding. Collaborate with internal team members to ensure clients experience a seamless onboarding experience.
- Update Monday.com boards on a timely basis as assigned.
- Facilitate participant selection for Management and Leadership Academies. Provide guidance to firms in selecting their Leadership Academy Strategic Business Initiative (SBI), tying the SBI to firm goals wherever possible.
Consulting and Training
- Conduct needs assessments to address root cause, then design and deliver consulting projects to address those needs.
- Set consulting project scope and ensure projects are delivered within scope and timelines.
- Develop and update (as needed) consulting projects menu of services.
- Advise clients on training solutions for firm specific training days.
- Deliver high impact training sessions, following our methodology and processes.
What you’ll need for this position:
- 5+ years of experience in a learning and development leadership role in public accounting.
- 3+ years of supervisory experience with demonstrated success leading, coaching, and developing high-performing teams.
- Experience developing or improving clients experience strategies with service models, or client success processes that drive client retention.
- Ability to interpret client engagement and utilization data to identify trends, inform strategy, and drive client outcomes.
- Demonstrated ability to influence and communicate effectively with executive leaders and key stakeholders.
- Experience collaborating across departments to align client needs with operational execution.
- Ability to lead though growth, ambiguity, and organizational change while maintaining a strong client and team member experience.
- The ability to work in a fast-paced environment where improvements are continuously being made and things are changing quickly.
- The ability to manage multiple priorities with limited supervision.
- Effective consultation skills to include negotiation, informal influence, and conflict management abilities.
- Excellent communication skills, including the ability to articulate and simplify complex information.
- Strong interpersonal, self-management, and organization skills.
- A willingness to work flexible hours when needed to attend meetings in multiple time zones.
- A willingness to travel overnight up to fifteen percent of the time.
What we offer you (Benefits):
- Competitive base salary
- Health, Dental, and Vision Insurance (100% paid premiums for employees, 80% paid for dependents with a buy-up plan option)
- HRA, FSA, HSA offerings
- Unlimited PTO & Sick/Wellness Hours
- 12 weeks of paid parental leave
- 6 weeks paid medical leave
- 12 paid holidays + 2 flexible holidays
- 401k, Roth options
- Anniversary awards
Annual $250 work-from-home stipend
Director Of Client Experience Jobs by Experience Level
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Find JobsDirector Of Client Experience Job Market
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in director of client experience jobs.
- 7 or more years of client-facing leadership experience in a B2B or enterprise environment
- Demonstrated ability to build or scale a client success or service delivery function
- Experience designing and executing customer journey maps across multiple touchpoints
- Proficiency with CRM platforms and customer feedback or survey tools
- Strong cross-functional collaboration skills with sales, product, and operations teams
- Bachelor's degree in business, communications, or a related field, with an MBA preferred at larger organizations
Tips for Your Director Of Client Experience Job Search
Quantify retention and satisfaction outcomes
Hiring teams for this role want proof you moved the needle on NPS, CSAT, or churn. Pull specific before-and-after numbers from programs you owned, and put them in the top third of your resume where reviewers look first.
Align your resume to the company's growth stage
A scale-up hiring a director of client experience needs someone who can build processes from scratch, while an enterprise wants someone who can optimize existing ones. Read each job description carefully and tailor your summary to match that specific context.
Apply early to roles that fit
Migrate Mate lists director of client experience openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target openings that match your industry depth
Client experience leadership in SaaS, healthcare, and financial services each carry different regulatory and relationship norms. Search by industry, not just title, so your experience in account governance or patient advocacy maps cleanly to what the employer actually needs.
Prepare a journey-mapping walkthrough for interviews
Most hiring panels for this role will ask you to walk through how you diagnosed and redesigned a client touchpoint. Have a concise, structured example ready that covers the problem signal, your research method, the change you made, and the outcome.
Negotiate scope before you negotiate compensation
Before discussing pay, clarify which teams report to you, whether you own the client success function or only advise it, and what your budget authority is. Misaligned scope is the reason most directors of client experience leave within the first year.
Director Of Client Experience Jobs: Frequently Asked Questions
Which companies are hiring the most director of client experiences?
The companies hiring the most director of client experiences right now include ABM Industries, GPRS, and LCVista, with the largest share of openings in Georgia, Ohio, and Florida, based on current listings on Migrate Mate as of July 2026. Demand is especially concentrated in technology and financial services firms managing large B2B client bases.
How many director of client experience jobs are remote?
About 17% of director of client experience openings are fully remote or hybrid as of July 2026, making it one of the more location-flexible director-level roles. Sub-areas like client success strategy and digital experience design tend to have the highest share of remote options, while roles owning onsite service centers or field teams typically require in-person presence.
How do you become a director of client experience?
Start by building several years of hands-on experience in client success, account management, or service operations, then move into a team lead or manager role where you own outcomes like retention or satisfaction scores. From there, take on cross-functional projects that require you to influence product or sales teams, document the business impact of those initiatives, and pursue a director opportunity where your scope includes both strategy and people leadership.
Can you get hired as a director of client experience without direct experience in the title?
Yes, employers regularly hire candidates who held titles like senior manager of customer success, head of client services, or VP of account management instead. What matters is whether you owned a client portfolio, led a team, and drove measurable retention or satisfaction results. Framing your resume around those outcomes rather than your exact title is the most effective way to be considered.
What does the director of client experience interview process look like?
Most interview processes for this role run three to four rounds. An initial conversation with a recruiter or HR partner covers background and fit, followed by a structured interview with the hiring manager focused on leadership style and past results. Later rounds often include a case study or presentation where you are asked to diagnose a client experience problem and propose a solution, and a final panel with cross-functional stakeholders from sales, product, or operations.
Where can I find and apply to director of client experience jobs?
You can find and apply to director of client experience jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your industry background and leadership level, then apply directly to each listing that fits your experience.
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Find roles that match your experience and apply in just a few clicks.
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