Insights Analyst Jobs in Illinois
Insights Analyst jobs in Illinois are consistently active, with strong demand across consumer packaged goods, financial services, healthcare, and retail concentrated in and around Chicago, Peoria, and Naperville. Major Illinois employers with established analytics practices, including Kraft Heinz, Aon, and Walgreens, regularly post openings at every level from entry-level research associate through senior insights lead. The most in-demand specializations are shopper insights, market research analytics, and consumer behavior strategy. Find a role that fits below and apply directly.
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Diversified Services Network, Inc. (DSN) is seeking a full-time Knowledge & Insights Analyst to join our team in Peoria, IL with 3 days onsite weekly. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!
Position OverviewThe Knowledge & Insights Analyst plays a key role in identifying knowledge article needs and driving initiatives that deliver a world-class customer experience. This individual will develop effective knowledge article templates and create customer- and agent-facing knowledge articles, while leading knowledge efforts for our digital support and contact center operations. The role partners closely with third-party contact centers and internal teams to ensure knowledge content remains accurate, understandable, and up to date. This position is part of a training and knowledge team of four professionals performing this same role.
Key Responsibilities- Identify knowledge article needs and drive knowledge initiatives that support the organization's brand promise
- Develop effective knowledge article templates for customer- and agent-facing content
- Build, refresh, and maintain knowledge articles that deliver a world-class customer experience
- Lead knowledge efforts for digital support and contact center operations
- Partner with third-party contact centers and internal teams to ensure knowledge articles are understandable, accurate, and current
- Collaborate with team members on building frontline agent processes
- Analyze customer behavior data and make recommendations based on findings
- Test and utilize tools such as Salesforce, Power BI, and Google Analytics
- Attend business meetings as needed to support knowledge initiatives
Requirements
Education & Experience
- Degree preferred but not required
- 5+ years of experience in knowledge management, content development, or a related capacity
- 2+ years of combined experience within a contact center environment developing knowledge articles for frontline agents
Skills
- Superior verbal and written communication skills
- Strong interpersonal and human relations skills
- Internally motivated, proactive, and eager to learn
- Customer service background a plus
- Experience analyzing data via Power BI dashboards and/or Google Analytics a plus
Benefits
- 401(k)
- Dental insurance
- Vision insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
Follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Expected Compensation: $65,000-70,000 annually
Diversified Services Network, Inc. (DSN) is seeking a full-time Knowledge & Insights Analyst to join our team in Peoria, IL with 3 days onsite weekly. We offer full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!
Position OverviewThe Knowledge & Insights Analyst plays a key role in identifying knowledge article needs and driving initiatives that deliver a world-class customer experience. This individual will develop effective knowledge article templates and create customer- and agent-facing knowledge articles, while leading knowledge efforts for our digital support and contact center operations. The role partners closely with third-party contact centers and internal teams to ensure knowledge content remains accurate, understandable, and up to date. This position is part of a training and knowledge team of four professionals performing this same role.
Key Responsibilities- Identify knowledge article needs and drive knowledge initiatives that support the organization's brand promise
- Develop effective knowledge article templates for customer- and agent-facing content
- Build, refresh, and maintain knowledge articles that deliver a world-class customer experience
- Lead knowledge efforts for digital support and contact center operations
- Partner with third-party contact centers and internal teams to ensure knowledge articles are understandable, accurate, and current
- Collaborate with team members on building frontline agent processes
- Analyze customer behavior data and make recommendations based on findings
- Test and utilize tools such as Salesforce, Power BI, and Google Analytics
- Attend business meetings as needed to support knowledge initiatives
Requirements
Education & Experience
- Degree preferred but not required
- 5+ years of experience in knowledge management, content development, or a related capacity
- 2+ years of combined experience within a contact center environment developing knowledge articles for frontline agents
Skills
- Superior verbal and written communication skills
- Strong interpersonal and human relations skills
- Internally motivated, proactive, and eager to learn
- Customer service background a plus
- Experience analyzing data via Power BI dashboards and/or Google Analytics a plus
Benefits
- 401(k)
- Dental insurance
- Vision insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
Follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com
Expected Compensation: $65,000-70,000 annually
See All 8 Insights Analyst Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Insights Analyst JobsInsights Analyst Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Insights Analyst Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consumer Goods
- Technology & Software
- Marketing & Advertising
What Illinois Employers Look For
The qualifications that appear most often in insights analyst jobs across Illinois.
- Bachelor's degree in market research, statistics, business, or a related analytical field
- Proficiency in data visualization tools such as Tableau or Power BI
- Experience with survey platforms and syndicated data sources like Nielsen or IRI
- Strong command of Excel and SQL for data manipulation and reporting
- Ability to translate quantitative findings into clear business recommendations
- Familiarity with consumer panel data and retail measurement methodologies
Insights Analyst Jobs in Illinois: Frequently Asked Questions
How do you become a insights analyst in Illinois?
Most insights analysts in Illinois start with a bachelor's degree in market research, statistics, psychology, or business analytics. Illinois does not require a state-issued license for this role. Employers in Chicago's consumer goods and financial services sectors typically look for candidates with hands-on experience in survey design, data analysis, and storytelling with data, often gained through internships, research assistant roles, or graduate programs at Illinois universities.
How much do insights analysts make in Illinois?
Insights analysts in Illinois earn a median of about $79,120 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $46,970 for the lowest 10% to over $139,110 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire insights analysts in Illinois?
Employers hiring insights analysts in Illinois right now include Applied Systems, Walgreens, and Fellowes Brands, based on current listings on Migrate Mate as of August 2026. Illinois's dense concentration of consumer goods headquarters and financial services firms in the Chicago metro makes it one of the more active states for this role year-round.
Which Illinois cities have the most insights analyst jobs?
Chicago, Illinois, and Lisle have the most insights analyst openings in Illinois. Chicago dominates due to its headquarters density in consumer packaged goods, healthcare, and financial services, while Naperville and Peoria draw openings from large regional employers and manufacturing companies that maintain in-house insights functions.
Are there remote insights analyst jobs in Illinois?
Yes, and more than most fields. About 100% of insights analyst openings tied to Illinois are remote or hybrid as of August 2026, reflecting the desk-based, data-driven nature of the work. Research synthesis, survey programming, and reporting tasks are most commonly offered remotely, while client-facing presentation and collaborative strategy sessions more often require in-person attendance.
How can I get hired as a insights analyst in Illinois with little or no experience?
The most realistic entry path is an internship or research assistant role at a Chicago-area consumer goods company or market research firm, which often converts to full-time. Large Illinois employers like Kraft Heinz and Walgreens run structured associate analyst programs for recent graduates. Candidates can also move laterally from adjacent roles in marketing coordination or data entry. Building a portfolio of sample dashboards or mock research reports strengthens applications significantly.
Where can I find and apply to insights analyst jobs in Illinois?
You can find and apply to insights analyst jobs in Illinois on Migrate Mate, which lists current Illinois openings. Find roles that fit your experience and specialization, then apply directly to each one.
See All 8 Insights Analyst Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find Insights Analyst Jobs