Director Of Client Experience Jobs in Massachusetts

Overview

We are seeking a dynamic and compassionate Receptionist and Patient Experience Coordinator to join our healthcare team at Goodhaven Health, a concierge primary care and aesthetics clinic in Wellesley, MA. In this vital role, you will serve as the primary point of contact for patients, ensuring their journey through our concierge clinic is smooth, welcoming, and efficient. Your enthusiasm and dedication will help foster a positive environment, improve patient satisfaction, and support clinical operations. This position offers an exciting opportunity to make a meaningful impact on patient care while working within a collaborative and supportive healthcare setting.

Responsibilities

• Greet patients warmly upon arrival, providing exceptional front desk and administrative support to create a welcoming atmosphere
• Patient check-in and check-out, verifying demographics/insurance info, collecting payments or membership dues
• Managing the waiting area
• Help with inventory management and supplies ordering
• Schedule appointments efficiently using medical office management software
• Assist with patient intake processes, including data entry, updating medical records, and ensuring all documentation aligns with healthcare regulations
• Assisting with care coordination, including coordinating with specialist offices on scheduling when patients need help getting appointments
• Handle multi-line phone systems with professionalism and maintain excellent phone etiquette while addressing patient inquiries or redirecting calls appropriately
• Maintain organized filing of medical records
• Assist with basic marketing and social media management

Skills

• Excellent customer service skills with the ability to communicate effectively
• Proven experience in medical office administration or clinic support roles with familiarity in electronic health records (EHR) systems such as Epic, Athenahealth
• Strong knowledge of medical terminology, insurance verification processes, and health information management practices
• Proficiency in computer skills including Microsoft Office Suite (Word, Excel), typing (10 key typing), and familiarity with office equipment like multi-line phones and fax machines
• Ability to review medical documentation accurately while maintaining strict adherence to HIPAA regulations and clinical confidentiality policies
• Strong organizational skills with attention to detail for managing medical records, scheduling appointments, handling administrative tasks efficiently, and managing supplies/inventory for the clinic
• Experience working in dental or healthcare settings is a plus
• Interest and experience in marketing and social media a plus

Join us in delivering exceptional patient experiences through compassionate service and meticulous administrative support. Your dedication will help us uphold the highest standards of care while fostering a welcoming environment for all patients.

For a solo-physician practice hiring a single non-clinical support role, the benefits package needs to balance being competitive enough to attract good talent with what's realistic for your cost structure. Here's how I'd think about it in tiers:

Benefits

• Paid time off
• Paid sick time
• Health/dental/vision insurance
• Employee discount or free access to aesthetics services
• Annual bonus tied to patient retention/satisfaction metrics
• CME admin training or professional development budget

Pay: $20.00 - $26.00 per hour

Education:

• High school or equivalent (Required)

Experience:

• related: 1 year (Preferred)

Ability to Commute:

• Wellesley Hills, MA 02481 (Required)

Work Location: In person